WIKI - ACD.net - User contributions [en]

Webmail Tutorial

2012-01-18T13:14:09Z

Mckee.robert:

=The ACD.net Webmail System=
Welcome to the new ACD.net webmail system. The following tutorial will assist you in navigating the new interface. 
[[File:Webmail2.jpg]] 
==Toolbar Icons==
To the top left of the interface, next to the ACD.net logo you will see the toolbar. 
[[File:WebmailToolbar1 copy.jpg]] 
*If you cannot see these icons next to the ACD.net logo, you may have java disabled or you may need to upgrade your web browser.
'''1. Check for new messages'''
:Clicking this will check for new messages in your Inbox.
'''2. Create a new message'''
:Clicking this allows you to compose a new email message
'''3. Reply to sender'''
:Clicking this allows you to reply to a message you have selected.
'''4. Reply to sender and all recipients'''
:Clicking this will allow you to reply to all recipients on a message you have selected which was sent to more than one party.
'''5. Forward the message'''
:Click this to forward the message you have selected.
'''6. Move message to trash'''
:Click this to move the selected message or messages from the current folder to the folder you have designated as the '''Trash''' folder.
'''7. Mark messages'''
:Clicking this opens a drop-down list that gives you the option to mark the selected message or messages: 
:'''1. As read'''
:'''2. As unread'''
:'''3. As flagged'''
:'''4. As unflagged''' 
'''8. More actions'''
:Clicking this opens a drop-down list that gives you the following options: 
:'''1. Print this message'''
:'''2. Download (as a .eml file)'''
:'''3. Edit as new'''
:'''4. This will open the selected message and edit it as if it were a new message.'''
:'''5. Show source'''
::Will show you the html source code of the email along with the message headers.

==Menu Icons==
[[File:Menu1 jpg.jpg]] 
'''1. Email''' 
:Clicking on this will take you back to the email interface when you are in another section. 
'''2. Address Book''' 
'''3. Settings''' 
'''4. Logout''' 
'''5. Search Bar''' 
:This search bar allows you to search through the emails in a folder by email address and/or by subject line

==Configuration==
There are a few things you will want to configure initially to ensure optimal performance of the webmail client.
 
===Setting Up Special Folders===
*Select '''Settings''' from '''Menu Icons'''.
*Select '''Special Folders''' from the list of options on the left hand side of the screen.
*In '''Special Folders''' you will see four drop down menus: 
[[File:SpecialFolders.jpg]] 
*From here you can designate which of your folders you would like to use for the various functions.
*Once the special folders are configured just the way you want, click '''Save'''.

Webmail Tutorial

2012-01-18T13:11:52Z

Mckee.robert:

=The ACD.net Webmail System=
Welcome to the new ACD.net webmail system. The following tutorial will assist you in navigating the new interface. 
[[File:Webmail2.jpg]] 
==Toolbar Icons==
To the top left of the interface, next to the ACD.net logo you will see the toolbar. 
[[File:Example.jpg]] 
*If you cannot see these icons next to the ACD.net logo, you may have java disabled or you may need to upgrade your web browser.
'''1. Check for new messages'''
:Clicking this will check for new messages in your Inbox.
'''2. Create a new message'''
:Clicking this allows you to compose a new email message
'''3. Reply to sender'''
:Clicking this allows you to reply to a message you have selected.
'''4. Reply to sender and all recipients'''
:Clicking this will allow you to reply to all recipients on a message you have selected which was sent to more than one party.
'''5. Forward the message'''
:Click this to forward the message you have selected.
'''6. Move message to trash'''
:Click this to move the selected message or messages from the current folder to the folder you have designated as the '''Trash''' folder.
'''7. Mark messages'''
:Clicking this opens a drop-down list that gives you the option to mark the selected message or messages: 
:'''1. As read'''
:'''2. As unread'''
:'''3. As flagged'''
:'''4. As unflagged''' 
'''8. More actions'''
:Clicking this opens a drop-down list that gives you the following options: 
:'''1. Print this message'''
:'''2. Download (as a .eml file)'''
:'''3. Edit as new'''
:'''4. This will open the selected message and edit it as if it were a new message.'''
:'''5. Show source'''
::Will show you the html source code of the email along with the message headers.

==Menu Icons==
[[File:Example.jpg]] 
'''1. Email''' 
:Clicking on this will take you back to the email interface when you are in another section. 
'''2. Address Book''' 
'''3. Settings''' 
'''4. Logout''' 
'''5. Search Bar''' 
:This search bar allows you to search through the emails in a folder by email address and/or by subject line

==Configuration==
There are a few things you will want to configure initially to ensure optimal performance of the webmail client.
 
===Setting Up Special Folders===
*Select '''Settings''' from '''Menu Icons'''.
*Select '''Special Folders''' from the list of options on the left hand side of the screen.
*In '''Special Folders''' you will see four drop down menus: 
[[File:Example.jpg]] 
*From here you can designate which of your folders you would like to use for the various functions.
*Once the special folders are configured just the way you want, click '''Save'''.

File:Webmail delete 5.PNG

2012-01-01T14:15:17Z

Mckee.robert: uploaded a new version of "File:Webmail delete 5.PNG"

File:Webmail delete 4.PNG

2012-01-01T14:15:03Z

Mckee.robert: uploaded a new version of "File:Webmail delete 4.PNG"

File:Webmail delete 3.PNG

2012-01-01T14:14:45Z

Mckee.robert: uploaded a new version of "File:Webmail delete 3.PNG"

File:Webmail delete 2.PNG

2012-01-01T14:14:20Z

Mckee.robert: uploaded a new version of "File:Webmail delete 2.PNG"

File:Webmail delete 1.PNG

2012-01-01T14:13:55Z

Mckee.robert: uploaded a new version of "File:Webmail delete 1.PNG"

Main Page

2012-01-01T14:10:38Z

Mckee.robert: /* Email Documentation */

Welcome to the ACD Customer Support Wiki!

To contact our support department click here: http://www.acd.net/support.cfm

Articles:
==Customer Account==
[[How to Access your Customer Account]]

==Network Performance and Testing==
*[[Testing Connection Quality]]
**[[Bandwidth or Speed Testing]]
**[[Ping Testing]]
**[[Latency Testing]]
**[[Bandwidth Calculations]]
**[[How to check your DSL line speed]]
**[[Connection Speed Issues Debugging How-To]]
**[[Debugging Ethernet Port Duplex and Speed Settings]]
**[[Debugging Routing Issues]]
**[[How to check your DSL and EFM line speed]]

*[[Faxing How-to and Troubleshooting]]

==Information About our Network Systems==
*[[ACD DNS Servers]]
*[[Security Policy Abuse Complaints]]
*[[Firewall Ranges for ACD Monitoring]]
*[[Firewall Ranges for ACD VOIP]]

==Infrastructure==
*[[Network Interface Connectivity and Ordering]]

==Email Documentation==
*[[Email Configuration and Setup]]
*[[Email Scams and Phishing Attacks]]
*[[Webmail Tutorial]]
*[[I Can't Delete Anything From Webmail]]

==Web Hosting==
*[[Accessing your Web Hosting Cpanel account]]
*[[Using your Cpanel Interface]]

==Backup Services==
*[[ACD.net Backup Pro - Setup and Config]]

==Colocation Information==
*[[Datacenter and Colocation Physical Access]]

==Network Hardware==
*[[Emergency Stocking Inventory]]

==Network Interconnection Documents==
*[[Network Interconnection Policy and Process]]

==Service Level Agreement and Policies==
* [[Customer Requested Credits]]

==Ordering and Provisioning==
* [[Order Processing Delay or Suspension]]
* [[Porting Guidelines and Specifications]]

==Letter of Authorization to Route IP Blocks==
* [[Letter of Authorization to Route IP Blocks]]

==Cancellation Requests==
* [[Service Cancellation Policy and Request]]

I Can't Delete Anything From Webmail

2012-01-01T14:10:11Z

Mckee.robert:

== I Can't Delete Anything From Webmail ==

If you cannot delete any email in webmail, you can easily remedy the problem. 

First, log into your e-mail.

*Than confirm that you cannot delete the email. 

[[File:Webmail delete 1.PNG]] 

*Next, go to Settings and then select the Folders tab. There will not be a trash folder. You need to create one. 

[[File:Webmail delete 2.PNG]] 

*Afterwards, create a new folder called "Trash" (The name is not important). 

[[File:Webmail delete 3.PNG]] 

*Next, go back to the Preferences tab and select Special Folders from the left hand side. Select the folder you created from the drop down next to Trash. 

[[File:Webmail delete 4.PNG]] 

*Lastly, delete the email to confirm that it can be deleted. 

[[File:Webmail delete 5.PNG]]

File:Webmail delete 5.PNG

2012-01-01T14:07:48Z

Mckee.robert:

File:Webmail delete 4.PNG

2012-01-01T14:07:36Z

Mckee.robert:

File:Webmail delete 3.PNG

2012-01-01T14:07:23Z

Mckee.robert:

File:Webmail delete 2.PNG

2012-01-01T14:06:56Z

Mckee.robert:

File:Webmail delete 1.PNG

2012-01-01T14:04:39Z

Mckee.robert:

Talk:Webmail Tutorial

2012-01-01T14:04:16Z

Mckee.robert: moved Talk:Webmail Tutorial to I Can't Delete Anything From Webmail: Can't create a new section.

#REDIRECT [[I Can't Delete Anything From Webmail]]

I Can't Delete Anything From Webmail

2012-01-01T14:04:16Z

Mckee.robert: moved Talk:Webmail Tutorial to I Can't Delete Anything From Webmail: Can't create a new section.

== I Can't Delete Anything From Webmail ==

If you cannot delete any email in webmail, you can easily remedy the problem.

Log into your e-mail.

*Confirm that you cannot delete the email.

[[File:Webmail delete 1.PNG]]

*Go to Settings and then select the Folders tab. There will not be a trash folder. You need to create one.

[[File:Webmail delete 2.PNG]]

*Create a new folder called "Trash" (The name is not important).

[[File:Webmail delete 3.PNG]]

*Go back to the Preferences tab and select Special Folders from the left hand side. Select the folder you created from the drop down next to Trash.

[[File:Webmail delete 4.PNG]]

*Now delete the email to confirm that it can be deleted.

[[File:Webmail delete 5.PNG]]

I Can't Delete Anything From Webmail

2012-01-01T14:02:53Z

Mckee.robert: I Can't Delete Anything From Webmail

Webmail Tutorial

2012-01-01T13:29:17Z

Mckee.robert:

Webmail Tutorial

2012-01-01T13:20:03Z

Mckee.robert:

=The ACD.net Webmail System=
[[File:Webmail2.jpg]]
 
Welcome to the new ACD.net webmail system. The following tutorial will assist you in navigating the new interface.
==Toolbar Icons==
To the top left of the interface, next to the ACD.net logo you will see the toolbar. 
[[File:WebmailToolbar1 copy.jpg]] 
*If you cannot see these icons next to the ACD.net logo, you may have java disabled or you may need to upgrade your web browser.
'''1. Check for new messages'''
:Clicking this will check for new messages in your Inbox.
'''2. Create a new message'''
:Clicking this allows you to compose a new email message
'''3. Reply to sender'''
:Click this to reply to a message you have selected.
'''4. Reply to sender and all recipients'''
:Click this to reply to all recipients on a message you have selected which was sent to more than one party.
'''5. Forward the message'''
:Click this to forward the message you have selected.
'''6. Move message to trash'''
:Click this to move the selected message or messages from the current folder to the folder you have designated as the '''Trash''' folder.
'''7. Mark messages'''
:Clicking this opens a drop-down list that gives you the option to mark the selected message or messages:
:'''1. As read'''
:'''2. As unread'''
:'''3. As flagged'''
:'''4. As unflagged'''
'''8. More actions'''
:Clicking this opens a drop-down list that gives you the following options:
:'''1. Print this message'''
:'''2. Download (as a .eml file)'''
:'''3. Edit as new'''
:'''4. This will open the selected message and edit it as if it were a new message.'''
:'''5. Show source'''
::Will show you the html source code of the email along with the message headers.

==Menu Icons==
[[File:Menu1 jpg.jpg]] 
'''1. Email''' 
:Clicking on this will take you back to the email interface when you are in another section. 
'''2. Address Book''' 
'''3. Settings''' 
'''4. Logout''' 
'''5. Search Bar''' 
:This search bar allows you to search through the emails in a folder by email address and/or by subject line

==Configuration==
There are a few things you will want to configure initially to ensure optimal performance of the webmail client.
 
===Setting Up Special Folders===
*Select '''Settings''' from '''Menu Icons'''.
*Select '''Special Folders''' from the list of options on the left hand side of the screen.
*In '''Special Folders''' you will see four drop down menus: 
[[File:SpecialFolders.jpg]] 
*From here you can designate which of your folders you would like to use for the various functions.
*Once the special folders are configured just the way you want, click '''Save'''.

File:SpecialFolders.jpg

2012-01-01T13:17:30Z

Mckee.robert:

File:Menu1 jpg.jpg

2012-01-01T13:17:08Z

Mckee.robert:

File:WebmailToolbar1 copy.jpg

2012-01-01T13:16:41Z

Mckee.robert:

File:Webmail2.jpg

2012-01-01T13:15:11Z

Mckee.robert:

Main Page

2012-01-01T13:12:55Z

Mckee.robert: /* Email Documentation */

Welcome to the ACD Customer Support Wiki!

To contact our support department click here: http://www.acd.net/support.cfm

Articles:
==Customer Account==
[[How to Access your Customer Account]]

==Network Performance and Testing==
*[[Testing Connection Quality]]
**[[Bandwidth or Speed Testing]]
**[[Ping Testing]]
**[[Latency Testing]]
**[[Bandwidth Calculations]]
**[[How to check your DSL line speed]]
**[[Connection Speed Issues Debugging How-To]]
**[[Debugging Ethernet Port Duplex and Speed Settings]]
**[[Debugging Routing Issues]]
**[[How to check your DSL and EFM line speed]]

*[[Faxing How-to and Troubleshooting]]

==Information About our Network Systems==
*[[ACD DNS Servers]]
*[[Security Policy Abuse Complaints]]
*[[Firewall Ranges for ACD Monitoring]]
*[[Firewall Ranges for ACD VOIP]]

==Infrastructure==
*[[Network Interface Connectivity and Ordering]]

==Email Documentation==
*[[Email Configuration and Setup]]
*[[Email Scams and Phishing Attacks]]
*[[Webmail Tutorial]]

==Web Hosting==
*[[Accessing your Web Hosting Cpanel account]]
*[[Using your Cpanel Interface]]

==Backup Services==
*[[ACD.net Backup Pro - Setup and Config]]

==Colocation Information==
*[[Datacenter and Colocation Physical Access]]

==Network Hardware==
*[[Emergency Stocking Inventory]]

==Network Interconnection Documents==
*[[Network Interconnection Policy and Process]]

==Service Level Agreement and Policies==
* [[Customer Requested Credits]]

==Ordering and Provisioning==
* [[Order Processing Delay or Suspension]]
* [[Porting Guidelines and Specifications]]

==Letter of Authorization to Route IP Blocks==
* [[Letter of Authorization to Route IP Blocks]]

==Cancellation Requests==
* [[Service Cancellation Policy and Request]]

Webmail Tutorial

2012-01-01T13:07:35Z

Mckee.robert:

=The ACD.net Webmail System=
[[File:Webamil2.jpg]]
 
Welcome to the new ACD.net webmail system. The following tutorial will assist you in navigating the new interface.
==Toolbar Icons==
To the top left of the interface, next to the ACD.net logo you will see the toolbar. 
[[File:WebmailToolbar1 copy.jpg]] 
*If you cannot see these icons next to the ACD.net logo, you may have java disabled or you may need to upgrade your web browser.
'''1. Check for new messages'''
:Clicking this will check for new messages in your Inbox.
'''2. Create a new message'''
:Clicking this allows you to compose a new email message
'''3. Reply to sender'''
:Click this to reply to a message you have selected.
'''4. Reply to sender and all recipients'''
:Click this to reply to all recipients on a message you have selected which was sent to more than one party.
'''5. Forward the message'''
:Click this to forward the message you have selected.
'''6. Move message to trash'''
:Click this to move the selected message or messages from the current folder to the folder you have designated as the '''Trash''' folder.
'''7. Mark messages'''
:Clicking this opens a drop-down list that gives you the option to mark the selected message or messages:
:'''1. As read'''
:'''2. As unread'''
:'''3. As flagged'''
:'''4. As unflagged'''
'''8. More actions'''
:Clicking this opens a drop-down list that gives you the following options:
:'''1. Print this message'''
:'''2. Download (as a .eml file)'''
:'''3. Edit as new'''
:'''4. This will open the selected message and edit it as if it were a new message.'''
:'''5. Show source'''
::Will show you the html source code of the email along with the message headers.

==Menu Icons==
[[File:Menu1 jpg.jpg]] 
'''1. Email''' 
:Clicking on this will take you back to the email interface when you are in another section. 
'''2. Address Book''' 
'''3. Settings''' 
'''4. Logout''' 
'''5. Search Bar''' 
:This search bar allows you to search through the emails in a folder by email address and/or by subject line

==Configuration==
There are a few things you will want to configure initially to ensure optimal performance of the webmail client.
 
===Setting Up Special Folders===
*Select '''Settings''' from '''Menu Icons'''.
*Select '''Special Folders''' from the list of options on the left hand side of the screen.
*In '''Special Folders''' you will see four drop down menus: 
[[File:SpecialFolders.jpg]] 
*From here you can designate which of your folders you would like to use for the various functions.
*Once the special folders are configured just the way you want, click '''Save'''.

User talk:Mckee.robert

2012-01-01T13:06:25Z

Mckee.robert: moved User talk:Mckee.robert to Webmail Tutorial: Can't create pages

#REDIRECT [[Webmail Tutorial]]

Webmail Tutorial

2012-01-01T13:06:25Z

Mckee.robert: moved User talk:Mckee.robert to Webmail Tutorial: Can't create pages

==McKee.Robert Talk==

User:Mckee.robert

2012-01-01T12:58:34Z

Mckee.robert: Created page with "==McKee.Robert=="

==McKee.Robert==

Webmail Tutorial

2012-01-01T12:58:05Z

Mckee.robert: Created page with "==McKee.Robert Talk=="

==McKee.Robert Talk==

Pinging with Fping and Collecting Ping Performance Data

2011-09-30T23:09:56Z

Mckee.robert:

Fping is a command line application that allows for data collection and recording of the ping command data. It is basically like Ping but is better, and has more features and functions. The most important feature is to log pings with time and date stamps to a file.

*Download the file here http://www.kwakkelflap.com/downloads.html
*From the drop down menu, select fping. Download the files and install in a directory, usually I put it in c:\fping.

==Command Structure==

In command prompt type: cd C:\fping\x86 (32 bit) or cd C:\fping\x64 (64 bit) based on what processor you have.

The command structure that should be used:

*fping xxx.xxx.xxx.xxx -D -c -s 1500 -L name-of-log-file.txt
**Where xxx.xxx.xxx.xxx is the ip address of the device you are pinging.
**This will create a timestamped file.
**-s 1500 sends 1500 byte pings, which is the maximum normal size. If you cannot send 1500 byte pings, there is something wrong somewhere on the network you are using.

==How to use Ping testing ==
*In general you should open multiple ping windows to various hosts simultaneously. What matters most, is a consistent pattern of traffic issues to multiple devices '''THAT OCCUR AT THE SAME TIME'''. For example if there are dropped or delayed packets all at the same time between pinging multiple different hosts this is more likely to show that there is a problem.
*What matters most is not that one host dropped or delayed a packet, '''what does matter''' is when multiple hosts dropped or delayed a packet from your PC or site '''at the same time''', this is why having timestamps is critical. For this reason you must have multiple pings going at once to be able to correlate any data.
*'''Pinging ACD routers, or ACD gateways will not result good testable data.''' This is simply is the case because our routers are busy doing other more important things than responding the customer requested pings. They are programmed to focus on shipping data and are programmed to delay or ignore your ping traffic when they are busy. It is common to see spikes in the responsiveness of pings in the range of 200-300ms for periods of time because these routers are running tasks and their responsiveness to ping requests is lower.
*Pinging websites like www.yahoo.com and www.google.com will also generally not produce good data. They don't want to waste all their precious CPU cycles returning pings.

==What to Ping==
On ACD systems you can ping these ip addresses.
*iperf.acd.net
*voip.acd.net