WIKI - ACD.net - User contributions [en]

Iperf Speed Testing

2024-02-10T17:11:13Z

Schoen.kevin:

== What it Is ==

Iperf is an industry standard tool for doing accurate speed testing. This tool is accurate and provides clear metrics to understand and use the performance metrics it produces. Iperf is open source code, and is publicly available. Please read carefully the information contained in this document, as modifications from the standards used may affect the results substantially.

*Iperf is the command line version.
*Jperf is a Graphical User Interface version that uses Iperf.

*Public Source Information about Iperf is located here: http://en.wikipedia.org/wiki/Iperf
*ACD's Iperf server is iperf.acd.net

== Speed Test Software, Websites and Issues with Getting Accurate data ==

There are many types of speed test softwares, with varying degrees of accuracy. Additionally, there are speed testing websites, these websites are inherently innaccurate, and do not provide a scientific or reliable data for troubleshooting. While sometimes usesful, websites such as http://www.speedtest.net and http://speedtest.acd.net (which is part of the speedtest.net network of server) will not provide accurate speed results on many types of connections, including wifi, bonded T1 lines, and many EFM services. Although ACD participates in speedtesting websites such as speedtest.net thier usufullness is limited. These sites will not provide accurate speeds for services faster than 40-100mb/s.

ACD uses IPerf as the standard software for doing all performance testing. For debugging purposes, ACD only uses Iperf. We do not rely upon random "speed test" websites for debugging purposes.

Changing variables within Iperf also change the performance results, often quite dramatically. Based upon our lab results, please provide us data with the Recommended Settings for Testing below. Data without the recommended settings and time stamps will generally not be taken into account for troubleshooting.

=== Recommended Settings for Testing ===

This command will run 10 parallel client threads over 240 seconds (4min) with a TCP window size of 127K.

'''iperf3 -c iperf.acd.net -P 10 -t 240 -w 130000'''

his command will run 10 parallel client threads over 240 seconds (4min) with a TCP window size of 127K - first upload then download test.

'''iperf3 -c iperf.acd.net -P 10 -t 240 -w 130000 -r'''

'''iperf3 -c iperf.acd.net -P 10 -t 100000 -d'''

== Servers on ACD.net's Network Configured for iperf ==

iperf.acd.net

== Installing Iperf ==
Here is the best place to get the latest software: http://iperf.fr/

*[[File:Iperf.zip]]
Download IPerf, unrar and install into '''c:\iperf\'''

For Windows 10 and 11, all you need to do is unzip the files and move them to your newly created iperf directory(folder).

Example:
Create a new folder in your C Drive called iperf.
C:\IPERF3

Unzip the files and move them to C:\IPERF3.

Open a command prompt(Win>Run>cmd) and change directories(cd) to the C drive(c:\) under the iperf directory(c:\iperf)

==Run Iperf and performing initial testing==

Run your iperf testing:
*iperf3 -c iperf.acd.net -P 10 -t 240

<pre>C:\Users\henry.joshua.ACDINTERNAL>cd c:\iperf

c:\IPERF3>iperf3 -c iperf.acd.net -P 10 -t 240
------------------------------------------------------------
Client connecting to iperf.acd.net, TCP port 5001
TCP window size: 64.0 KByte (default)
------------------------------------------------------------
[ 12] local 69.63.233.15 port 63169 connected with 69.63.226.198 port 5001
[ 11] local 69.63.233.15 port 63168 connected with 69.63.226.198 port 5001
[ 9] local 69.63.233.15 port 63166 connected with 69.63.226.198 port 5001
[ 10] local 69.63.233.15 port 63167 connected with 69.63.226.198 port 5001
[ 8] local 69.63.233.15 port 63165 connected with 69.63.226.198 port 5001
[ 7] local 69.63.233.15 port 63164 connected with 69.63.226.198 port 5001
[ 5] local 69.63.233.15 port 63162 connected with 69.63.226.198 port 5001
[ 6] local 69.63.233.15 port 63163 connected with 69.63.226.198 port 5001
[ 4] local 69.63.233.15 port 63161 connected with 69.63.226.198 port 5001
[ 3] local 69.63.233.15 port 63160 connected with 69.63.226.198 port 5001</pre>

== Getting Started ==

To begin using iperf, open up the command prompt and change to the iperf directory by typing '''cd c:\iperf'''.

=== Server Setup (Windows) ===

If you are testing to the ACD server (iperf.acd.net), you do not need to install your own server. If you are planning on running your own server; the servers should not have a lot of other applications or software or active usage to get test results.

If you are going to run your own server; To begin transmitting files between two locations, one machine must be designated the server, while the other must be the client. The command to designate one machine as the server is as follows:
iperf -s

The full command line at this point should read as follows:
C:\IPERF3>iperf3 -s
------------------------------------------------------------
Server listening on TCP port 5201

This setup is useful for creating a temporary iperf server for an iperf client to test to. It does not, however, set up a persistent server that will be up and online automatically whenever the machine is.

=== Client Setup (Windows) ===

In order for the second machine to run in client mode, the following command will be entered into the command prompt:

iperf3 -c [server IP address -or- Hostname]

At this point the client will connect to the server and transfer a single file for the default period of 10 seconds.

C:\IPERF3>iperf3 -c iperf.acd.net
------------------------------------------------------------
Client connecting to iperf.acd.net, TCP port 5201
TCP window size: 8.00 KByte (default)
------------------------------------------------------------
[1832] local 69.63.233.182 port 3716 connected with 69.63.233.183 port 5001
[ ID] Interval Transfer Bandwidth
[1832] 0.0-10.0 sec 109 MBytes 91.7 Mbits/sec

== Client Arguments ==
The iperf client supports a great deal of arguments that allow for the transfer to be customized in a number of ways. The following section covers these arguments in detail:

=== Using Single Arguments ===

==== Changing the duration of transfer: ====

To change the duration of the transfer from the default value of 10 seconds, the argument '''-t #''' can be added to the end of the client command, where '''#''' represents the duration in seconds.

C:\IPERF3>iperfE -c iperf.acd.net -t 5

This argument would transfer data to the server for 5 seconds instead of the default 10 seconds.

==== Changing the interval rate: ====

The interval at which data is transferred to the server can be set by using the argument '''-i #''' where '''#''' represents the period in seconds for each interval.

C:\IPERF3>iperf3 -c 69.63.233.84 -i 2

This argument would transfer data to the server for 10 seconds (default), and display the data in intervals of 2 seconds (-i 2)

==== Transferring a specific file size: ====

To transfer a file via iperf based on a specific file size as opposed to a duration, the argument '''-n #''' is used, where '''#''' represents the file size in bytes. You can also use '''-n #M''' or '''-n #K''' to enter transfer size in Mbytes or Kbytes.

C:\IPERF3>iperf3 -c netflow01.acd.net -n 100000

Will display like:

------------------------------------------------------------
Client connecting to iperf3.acd.net, TCP port 5201
TCP window size: 8.00 KByte (default)
------------------------------------------------------------
[1908] local 69.63.233.190 port 3605 connected with 207.179.118.136 port 5001
[ ID] Interval Transfer Bandwidth
[1908] 0.0- 0.0 sec 104 KBytes 54.5 Mbits/sec

And

C:\iperf>iperf -c netflow01.acd.net -n 100M

Will display like:

------------------------------------------------------------
Client connecting to netflow01.acd.net, TCP port 5201
TCP window size: 8.00 KByte (default)
------------------------------------------------------------
[1908] local 69.63.233.190 port 3614 connected with 207.179.118.136 port 5001
[ ID] Interval Transfer Bandwidth
[1908] 0.0- 8.9 sec 100 MBytes 94.0 Mbits/sec

==== Bidirectional testing: Individually ====

To test both directions of the transfer, one direction at a time, the argument '''-r''' is used.

C:\IPERF3>iperf3 -c 69.63.233.182 -r

This argument will test in both directions in turn and will output something like this:

------------------------------------------------------------
Server listening on TCP port 5001
TCP window size: 8.00 KByte (default)
------------------------------------------------------------
------------------------------------------------------------
Client connecting to 69.63.233.182, TCP port 5001
TCP window size: 8.00 KByte (default)
------------------------------------------------------------
[1852] local 69.63.233.190 port 3058 connected with 69.63.233.182 port 5001
[ ID] Interval Transfer Bandwidth
[1852] 0.0-10.0 sec 110 MBytes 92.5 Mbits/sec
[1944] local 69.63.233.190 port 5001 connected with 69.63.233.182 port 2828
[ ID] Interval Transfer Bandwidth
[1944] 0.0-10.0 sec 81.9 MBytes 68.8 Mbits/sec

==== Bidirectional testing: Simultaneously ====

To test both directions of the transfer simultaneously, the argument '''-d''' is used.

C:\IPERF3>iperf3 -c iperf3.acd.net -d

Will output like:

------------------------------------------------------------
Server listening on TCP port 5001
TCP window size: 8.00 KByte (default)
------------------------------------------------------------
------------------------------------------------------------
Client connecting to netflow01.acd.net, TCP port 5001
TCP window size: 8.00 KByte (default)
------------------------------------------------------------
[1848] local 69.89.110.216 port 2993 connected with 207.179.118.136 port 5001
[1816] local 69.89.110.216 port 5001 connected with 207.179.118.136 port 55020
[ ID] Interval Transfer Bandwidth
[1848] 0.0-130.2 sec 848 KBytes 53.4 Kbits/sec
[1816] 0.0-163.9 sec 3.13 MBytes 160 Kbits/sec

==== Running Multiple Parallel Connections ====

The argument '''-P #''' where '''#''' represents the number of parallel connections you want to run.

C:\IPERF3>iperf3 -c netflow01.acd.net -P 3

Will output like:

------------------------------------------------------------
Client connecting to netflow01.acd.net, TCP port 5001
TCP window size: 8.00 KByte (default)
------------------------------------------------------------
[1872] local 69.89.110.216 port 3065 connected with 207.179.118.136 port 5001
[1888] local 69.89.110.216 port 3064 connected with 207.179.118.136 port 5001
[1908] local 69.89.110.216 port 3063 connected with 207.179.118.136 port 5001
[ ID] Interval Transfer Bandwidth
[1908] 0.0-130.4 sec 456 KBytes 28.6 Kbits/sec
[1872] 0.0-130.4 sec 264 KBytes 16.6 Kbits/sec
[1888] 0.0-130.9 sec 208 KBytes 13.0 Kbits/sec
[SUM] 0.0-130.9 sec 928 KBytes 58.1 Kbits/sec

Displaying the results port by port followed by the [SUM] with totals for the entire transaction.

==== Choosing which port to connect to or listen on ====

To set which ports to use on the client side of iperf the argument '''-p''' and '''-L''' are utilized. 
:When used by the client, the '''-p''' argument determines which port on the server to connect to using the format '''-p #'''' where # is a port number on the iperf server. 
:The '''-L''' argument lets you select which port the client will listen on in the case of bidirectional testing using the format '''-L #''' where # is a port number on the client machine. 

=== Using Multiple Arguments ===

It is possible to use iperf arguments together to have more control over the testing process and the results you receive in return. What follows are examples of some of the useful and possible combination of iperf arguments.

==== Using the interval and duration arguments together: ====

Changing both the duration of the transfer as well as the interval for the same test is as simple as adding both arguments to the command line:

C:\IPERF3>iperf3 -c 69.63.233.84 -i 2 -t 20

This argument would transfer data to the server for 20 seconds (-t 20), and display the data in intervals of 2 seconds (-i 2)

=== Complete List of Options/Arguments/Flags ===
This is a complete list of the arguments for testing with Iperf.

<pre>C:\IPERF3>iperf --help
Usage: iperf [-s|-c host] [options]
iperf [-h|--help] [-v|--version]

Client/Server:
-f, --format [kmKM] format to report: Kbits, Mbits, KBytes, MBytes
-i, --interval # seconds between periodic bandwidth reports
-l, --len #[KM] length of buffer to read or write (default 8 KB)
-m, --print_mss print TCP maximum segment size (MTU - TCP/IP header)
-o, --output <filename> output the report or error message to this specified file
-p, --port # server port to listen on/connect to
-u, --udp use UDP rather than TCP
-w, --window #[KM] TCP window size (socket buffer size)
-B, --bind <host> bind to <host>, an interface or multicast address
-C, --compatibility for use with older versions does not sent extra msgs
-M, --mss # set TCP maximum segment size (MTU - 40 bytes)
-N, --nodelay set TCP no delay, disabling Nagle's Algorithm
-V, --IPv6Version Set the domain to IPv6

Server specific:
-s, --server run in server mode
-D, --daemon run the server as a daemon
-U, --single_udp run in single threaded UDP mode
-R, --remove remove service in win32

Client specific:
-b, --bandwidth #[KM] for UDP, bandwidth to send at in bits/sec
(default 1 Mbit/sec, implies -u)
-c, --client <host> run in client mode, connecting to <host>
-d, --dualtest Do a bidirectional test simultaneously
-n, --num #[KM] number of bytes to transmit (instead of -t)
-r, --tradeoff Do a bidirectional test individually
-t, --time # time in seconds to transmit for (default 10 secs)
-F, --fileinput <name> input the data to be transmitted from a file
-I, --stdin input the data to be transmitted from stdin
-L, --listenport # port to recieve bidirectional tests back on
-P, --parallel # number of parallel client threads to run
-T, --ttl # time-to-live, for multicast (default 1)
-Z, --linux-congestion <algo> set TCP congestion control algorithm (Linux only)

Miscellaneous:
-x, --reportexclude [CDMSV] exclude C(connection) D(data) M(multicast) S(settings) V(server) reports
-y, --reportstyle C report as a Comma-Separated Values
-h, --help print this message and quit
-v, --version print version information and quit

[KM] Indicates options that support a K or M suffix for kilo- or mega-

The TCP window size option can be set by the environment variable
TCP_WINDOW_SIZE. Most other options can be set by an environment variable
IPERF_<long option name>, such as IPERF_BANDWIDTH.</pre>

Iperf Speed Testing

2024-02-10T17:06:43Z

Schoen.kevin: /* Speed Test Software, Websites and Issues with Getting Accurate data */

== What it Is ==

Iperf is an industry standard tool for doing accurate speed testing. This tool is accurate and provides clear metrics to understand and use the performance metrics it produces. Iperf is open source code, and is publicly available. Please read carefully the information contained in this document, as modifications from the standards used may affect the results substantially.

*Iperf is the command line version.
*Jperf is a Graphical User Interface version that uses Iperf.

*Public Source Information about Iperf is located here: http://en.wikipedia.org/wiki/Iperf
*ACD's Iperf server is iperf.acd.net

== Speed Test Software, Websites and Issues with Getting Accurate data ==

There are many types of speed test softwares, with varying degrees of accuracy. Additionally, there are speed testing websites, these websites are inherently innaccurate, and do not provide a scientific or reliable data for troubleshooting. While sometimes usesful, websites such as http://www.speedtest.net and http://speedtest.acd.net (which is part of the speedtest.net network of server) will not provide accurate speed results on many types of connections, including wifi, bonded T1 lines, and many EFM services. Although ACD participates in speedtesting websites such as speedtest.net thier usufullness is limited. These sites will not provide accurate speeds for services faster than 40-100mb/s.

ACD uses IPerf as the standard software for doing all performance testing. For debugging purposes, ACD only uses Iperf. We do not rely upon random "speed test" websites for debugging purposes.

Changing variables within Iperf also change the performance results, often quite dramatically. Based upon our lab results, please provide us data with the Recommended Settings for Testing below. Data without the recommended settings and time stamps will generally not be taken into account for troubleshooting.

=== Recommended Settings for Testing ===

This command will run 10 parallel client threads over 240 seconds (4min) with a TCP window size of 127K.

'''iperf -c iperf.acd.net -P 10 -t 240 -w 130000'''

his command will run 10 parallel client threads over 240 seconds (4min) with a TCP window size of 127K - first upload then download test.

'''iperf -c iperf.acd.net -P 10 -t 240 -w 130000 -r'''

'''iperf -c iperf.acd.net -P 10 -t 100000 -d'''

== Servers on ACD.net's Network Configured for iperf ==

iperf.acd.net

== Installing Iperf ==
Here is the best place to get the latest software: http://iperf.fr/

*[[File:Iperf.zip]]
Download IPerf, unrar and install into '''c:\iperf\'''

For Windows XP and Windows 7, all you need to do is unzip the files and move them to your newly created iperf directory(folder).

Example:
Create a new folder in your C Drive called iperf.
C:\iperf

Unzip the files and move them to C:\iperf.

Open a command prompt(Win>Run>cmd) and change directories(cd) to the C drive(c:\) under the iperf directory(c:\iperf)

==Run Iperf and performing initial testing==

Run your iperf testing:
*iperf -c iperf.acd.net -P 10 -t 240

<pre>C:\Users\henry.joshua.ACDINTERNAL>cd c:\iperf

c:\iperf>iperf -c iperf.acd.net -P 10 -t 240
------------------------------------------------------------
Client connecting to iperf.acd.net, TCP port 5001
TCP window size: 64.0 KByte (default)
------------------------------------------------------------
[ 12] local 69.63.233.15 port 63169 connected with 69.63.226.198 port 5001
[ 11] local 69.63.233.15 port 63168 connected with 69.63.226.198 port 5001
[ 9] local 69.63.233.15 port 63166 connected with 69.63.226.198 port 5001
[ 10] local 69.63.233.15 port 63167 connected with 69.63.226.198 port 5001
[ 8] local 69.63.233.15 port 63165 connected with 69.63.226.198 port 5001
[ 7] local 69.63.233.15 port 63164 connected with 69.63.226.198 port 5001
[ 5] local 69.63.233.15 port 63162 connected with 69.63.226.198 port 5001
[ 6] local 69.63.233.15 port 63163 connected with 69.63.226.198 port 5001
[ 4] local 69.63.233.15 port 63161 connected with 69.63.226.198 port 5001
[ 3] local 69.63.233.15 port 63160 connected with 69.63.226.198 port 5001</pre>

== Getting Started ==

To begin using iperf, open up the command prompt and change to the iperf directory by typing '''cd c:\iperf'''.

=== Server Setup (Windows) ===

If you are testing to the ACD server (iperf.acd.net), you do not need to install your own server. If you are planning on running your own server; the servers should not have a lot of other applications or software or active usage to get test results.

If you are going to run your own server; To begin transmitting files between two locations, one machine must be designated the server, while the other must be the client. The command to designate one machine as the server is as follows:
iperf -s

The full command line at this point should read as follows:
C:\iperf>iperf -s
------------------------------------------------------------
Server listening on TCP port 5001
TCP window size: 8.00 KByte (default)

This setup is useful for creating a temporary iperf server for an iperf client to test to. It does not, however, set up a persistent server that will be up and online automatically whenever the machine is.

=== Client Setup (Windows) ===

In order for the second machine to run in client mode, the following command will be entered into the command prompt:

iperf -c [server IP address -or- Hostname]

At this point the client will connect to the server and transfer a single file for the default period of 10 seconds.

C:\iperf>iperf -c 69.63.233.183
------------------------------------------------------------
Client connecting to 69.63.233.183, TCP port 5001
TCP window size: 8.00 KByte (default)
------------------------------------------------------------
[1832] local 69.63.233.182 port 3716 connected with 69.63.233.183 port 5001
[ ID] Interval Transfer Bandwidth
[1832] 0.0-10.0 sec 109 MBytes 91.7 Mbits/sec

== Client Arguments ==
The iperf client supports a great deal of arguments that allow for the transfer to be customized in a number of ways. The following section covers these arguments in detail:

=== Using Single Arguments ===

==== Changing the duration of transfer: ====

To change the duration of the transfer from the default value of 10 seconds, the argument '''-t #''' can be added to the end of the client command, where '''#''' represents the duration in seconds.

C:\iperf>iperf -c iperf.acd.net -t 5

This argument would transfer data to the server for 5 seconds instead of the default 10 seconds.

==== Changing the interval rate: ====

The interval at which data is transferred to the server can be set by using the argument '''-i #''' where '''#''' represents the period in seconds for each interval.

C:\iperf>iperf -c 69.63.233.84 -i 2

This argument would transfer data to the server for 10 seconds (default), and display the data in intervals of 2 seconds (-i 2)

==== Transferring a specific file size: ====

To transfer a file via iperf based on a specific file size as opposed to a duration, the argument '''-n #''' is used, where '''#''' represents the file size in bytes. You can also use '''-n #M''' or '''-n #K''' to enter transfer size in Mbytes or Kbytes.

C:\iperf>iperf -c netflow01.acd.net -n 100000

Will display like:

------------------------------------------------------------
Client connecting to netflow01.acd.net, TCP port 5001
TCP window size: 8.00 KByte (default)
------------------------------------------------------------
[1908] local 69.63.233.190 port 3605 connected with 207.179.118.136 port 5001
[ ID] Interval Transfer Bandwidth
[1908] 0.0- 0.0 sec 104 KBytes 54.5 Mbits/sec

And

C:\iperf>iperf -c netflow01.acd.net -n 100M

Will display like:

------------------------------------------------------------
Client connecting to netflow01.acd.net, TCP port 5001
TCP window size: 8.00 KByte (default)
------------------------------------------------------------
[1908] local 69.63.233.190 port 3614 connected with 207.179.118.136 port 5001
[ ID] Interval Transfer Bandwidth
[1908] 0.0- 8.9 sec 100 MBytes 94.0 Mbits/sec

==== Bidirectional testing: Individually ====

To test both directions of the transfer, one direction at a time, the argument '''-r''' is used.

C:\iperf>iperf -c 69.63.233.182 -r

This argument will test in both directions in turn and will output something like this:

------------------------------------------------------------
Server listening on TCP port 5001
TCP window size: 8.00 KByte (default)
------------------------------------------------------------
------------------------------------------------------------
Client connecting to 69.63.233.182, TCP port 5001
TCP window size: 8.00 KByte (default)
------------------------------------------------------------
[1852] local 69.63.233.190 port 3058 connected with 69.63.233.182 port 5001
[ ID] Interval Transfer Bandwidth
[1852] 0.0-10.0 sec 110 MBytes 92.5 Mbits/sec
[1944] local 69.63.233.190 port 5001 connected with 69.63.233.182 port 2828
[ ID] Interval Transfer Bandwidth
[1944] 0.0-10.0 sec 81.9 MBytes 68.8 Mbits/sec

==== Bidirectional testing: Simultaneously ====

To test both directions of the transfer simultaneously, the argument '''-d''' is used.

C:\iperf>iperf -c netflow01.acd.net -d

Will output like:

------------------------------------------------------------
Server listening on TCP port 5001
TCP window size: 8.00 KByte (default)
------------------------------------------------------------
------------------------------------------------------------
Client connecting to netflow01.acd.net, TCP port 5001
TCP window size: 8.00 KByte (default)
------------------------------------------------------------
[1848] local 69.89.110.216 port 2993 connected with 207.179.118.136 port 5001
[1816] local 69.89.110.216 port 5001 connected with 207.179.118.136 port 55020
[ ID] Interval Transfer Bandwidth
[1848] 0.0-130.2 sec 848 KBytes 53.4 Kbits/sec
[1816] 0.0-163.9 sec 3.13 MBytes 160 Kbits/sec

==== Running Multiple Parallel Connections ====

The argument '''-P #''' where '''#''' represents the number of parallel connections you want to run.

C:\iperf>iperf -c netflow01.acd.net -P 3

Will output like:

------------------------------------------------------------
Client connecting to netflow01.acd.net, TCP port 5001
TCP window size: 8.00 KByte (default)
------------------------------------------------------------
[1872] local 69.89.110.216 port 3065 connected with 207.179.118.136 port 5001
[1888] local 69.89.110.216 port 3064 connected with 207.179.118.136 port 5001
[1908] local 69.89.110.216 port 3063 connected with 207.179.118.136 port 5001
[ ID] Interval Transfer Bandwidth
[1908] 0.0-130.4 sec 456 KBytes 28.6 Kbits/sec
[1872] 0.0-130.4 sec 264 KBytes 16.6 Kbits/sec
[1888] 0.0-130.9 sec 208 KBytes 13.0 Kbits/sec
[SUM] 0.0-130.9 sec 928 KBytes 58.1 Kbits/sec

Displaying the results port by port followed by the [SUM] with totals for the entire transaction.

==== Choosing which port to connect to or listen on ====

To set which ports to use on the client side of iperf the argument '''-p''' and '''-L''' are utilized. 
:When used by the client, the '''-p''' argument determines which port on the server to connect to using the format '''-p #'''' where # is a port number on the iperf server. 
:The '''-L''' argument lets you select which port the client will listen on in the case of bidirectional testing using the format '''-L #''' where # is a port number on the client machine. 

=== Using Multiple Arguments ===

It is possible to use iperf arguments together to have more control over the testing process and the results you receive in return. What follows are examples of some of the useful and possible combination of iperf arguments.

==== Using the interval and duration arguments together: ====

Changing both the duration of the transfer as well as the interval for the same test is as simple as adding both arguments to the command line:

C:\iperf>iperf -c 69.63.233.84 -i 2 -t 20

This argument would transfer data to the server for 20 seconds (-t 20), and display the data in intervals of 2 seconds (-i 2)

=== Complete List of Options/Arguments/Flags ===
This is a complete list of the arguments for testing with Iperf.

<pre>C:\iperf>iperf --help
Usage: iperf [-s|-c host] [options]
iperf [-h|--help] [-v|--version]

Client/Server:
-f, --format [kmKM] format to report: Kbits, Mbits, KBytes, MBytes
-i, --interval # seconds between periodic bandwidth reports
-l, --len #[KM] length of buffer to read or write (default 8 KB)
-m, --print_mss print TCP maximum segment size (MTU - TCP/IP header)
-o, --output <filename> output the report or error message to this specified file
-p, --port # server port to listen on/connect to
-u, --udp use UDP rather than TCP
-w, --window #[KM] TCP window size (socket buffer size)
-B, --bind <host> bind to <host>, an interface or multicast address
-C, --compatibility for use with older versions does not sent extra msgs
-M, --mss # set TCP maximum segment size (MTU - 40 bytes)
-N, --nodelay set TCP no delay, disabling Nagle's Algorithm
-V, --IPv6Version Set the domain to IPv6

Server specific:
-s, --server run in server mode
-D, --daemon run the server as a daemon
-U, --single_udp run in single threaded UDP mode
-R, --remove remove service in win32

Client specific:
-b, --bandwidth #[KM] for UDP, bandwidth to send at in bits/sec
(default 1 Mbit/sec, implies -u)
-c, --client <host> run in client mode, connecting to <host>
-d, --dualtest Do a bidirectional test simultaneously
-n, --num #[KM] number of bytes to transmit (instead of -t)
-r, --tradeoff Do a bidirectional test individually
-t, --time # time in seconds to transmit for (default 10 secs)
-F, --fileinput <name> input the data to be transmitted from a file
-I, --stdin input the data to be transmitted from stdin
-L, --listenport # port to recieve bidirectional tests back on
-P, --parallel # number of parallel client threads to run
-T, --ttl # time-to-live, for multicast (default 1)
-Z, --linux-congestion <algo> set TCP congestion control algorithm (Linux only)

Miscellaneous:
-x, --reportexclude [CDMSV] exclude C(connection) D(data) M(multicast) S(settings) V(server) reports
-y, --reportstyle C report as a Comma-Separated Values
-h, --help print this message and quit
-v, --version print version information and quit

[KM] Indicates options that support a K or M suffix for kilo- or mega-

The TCP window size option can be set by the environment variable
TCP_WINDOW_SIZE. Most other options can be set by an environment variable
IPERF_<long option name>, such as IPERF_BANDWIDTH.</pre>

Residential Drop installation Policy

2023-09-08T15:20:54Z

Schoen.kevin:

If the customer has their existing utilities all underground, ACD will review the request for an underground drop, and determine the cost, and will generally do so at its cost as long as the costs are reasonable.

If the customer has their other utilities aerial, ACD will perform an aerial drop at no charge.

If the customer requires an underground drop prior to the electrical being undergrounded, ACD will charge for the underground to the residential location and provide a price, which must be approved for and paid prior to the installation.

If the customer is going to get their electrical undergrounded and have someone do the work, then a joint install should occur with the electrical at the same time, to minimize costs. Please contact ACD transport department and have a project opened for this work request at the same time electrical.

ACD will generally not install underground drops until electrical is also scheduled at the same time.

ACD transport department is responsible for the underground possibility communication and installation with the customer.

Residential Drop installation Policy

2023-09-08T15:17:40Z

Schoen.kevin:

If the customer has their existing utilities all underground, ACD will review the request for an underground drop, and determine the cost, and will generally do so at its cost as long as the costs are reasonable.

If the customer has their other utilities aerial, ACD will perform an aerial drop at no charge.

If the customer requires an underground drop prior to the electrical being undergrounded, ACD will charge for the underground to the residential location and provide a price, which must be approved for and paid prior to the installation.

If the customer is going to get their electrical undergrounded and have someone do the work, then a joint install should occur with electrical at the same time, to minimmize costs.

ACD will generally not install underground drops until electrical is also scheduled and planned and done.

ACD transport department is responsible for the underground possibility communication and installation with the customer.

Residential Drop installation Policy

2023-09-08T15:16:42Z

Schoen.kevin: Created page with "If the customer has their existing utilities all underground, ACD will review the request for an underground drop, and determine the cost, and will generally do so at its cost..."

If the customer has their existing utilities all underground, ACD will review the request for an underground drop, and determine the cost, and will generally do so at its cost as long as the costs are reasonable.

If the customer has their other utilities aerial, ACD will perform an aerial drop at no charge.

If the customer requires an underground drop prior to the electrical being undergrounded, ACD will charge for the underground to the residential location and provide a price, which must be approved for and paid prior to the installation.

If the customer is going to get their electrical undergrounded and have someone do the work, then a joint install should occur with electrical at the same time, to minimmize costs.

ACD will generally not install underground drops until electrical is also scheduled and planned and done.

Bandwidth or Speed Testing

2023-08-11T17:26:46Z

Schoen.kevin:

Laptop Equipment Used for speed testing;

*Dell Lattitude 5400
*i7-8665U 1.9GHZ
*16gb RAM
*Windows 10

'''"Speed Testing"''' is a common thing end-users do to see what kind of connection they have on the Internet. However, Speed Tests that are hosted on the public Internet are not always of high quality. This is because the speed test often does not have accurate servers or systems, and also the number of hops from your computer to the speed test server can dramatically affect the results. Usually these speed tests do not handle parallel systems.

There are several ways to "Test" your speed, with varying accuracy and quality.

*[[Iperf Speed Testing]]. This is a highly reliable way to do an accurate speed test, however, it requires some configuration and knowledge. If you want to do speed debugging, then please click on the link. All performance testing done by our [http://www.acd.net/noc.cfm Network Operation Center] is performed using this testing. This is the same speed testing ACD uses internally, and is the general debugging mechanism used by ACD to debug all connection bandwidth issues.

*http://www.speedtest.net and [http://speedtest.acd.net http://speedtest.acd.net]. This is a browser based interface. No browser based interface is going to be highly accurate, especially at high speeds, including these common consumer speed tests. However, it provides results quickly. The advantage with browser based speed tests is that they work through firewalls. However, they do not work accurately, primarily because they a) utilize only one udp stream b) and the tests operate for only a very short period of time, that do not allow the TCP windows to adjust to the speed request. These speed tests are not accurate for:
 
*any bonded types of connections, or link sharing technology.
*[http://www.acd.net/t1.cfm Bonded T1 lines]
*[http://www.acd.net/adsl2.cfm Bonded ADSL2+]
*G.shdsl.bis or [http://www.acd.net/efm.cfm Ethernet First Mile or UltraSpeed Services} 

More about speedtest.net testing method: 
https://support.speedtest.net/hc/en-us/articles/203845400-How-does-the-test-itself-work-How-is-the-result-calculated-

Bandwidth or Speed Testing

2023-08-11T17:25:40Z

Schoen.kevin:

For some basic information about speed testing click here: http://www.acd.net/speedtest.cfm.

Laptop Equipment Used for speed testing;

*Dell Lattitude 5400
*i7-8665U 1.9GHZ
*16gb RAM
*Windows 10

'''"Speed Testing"''' is a common thing end-users do to see what kind of connection they have on the Internet. However, Speed Tests that are hosted on the public Internet are not always of high quality. This is because the speed test often does not have accurate servers or systems, and also the number of hops from your computer to the speed test server can dramatically affect the results. Usually these speed tests do not handle parallel systems.

There are several ways to "Test" your speed, with varying accuracy and quality.

*[[Iperf Speed Testing]]. This is a highly reliable way to do an accurate speed test, however, it requires some configuration and knowledge. If you want to do speed debugging, then please click on the link. All performance testing done by our [http://www.acd.net/noc.cfm Network Operation Center] is performed using this testing. This is the same speed testing ACD uses internally, and is the general debugging mechanism used by ACD to debug all connection bandwidth issues.

*http://www.speedtest.net and [http://speedtest.acd.net http://speedtest.acd.net]. This is a browser based interface. No browser based interface is going to be highly accurate, especially at high speeds, including these common consumer speed tests. However, it provides results quickly. The advantage with browser based speed tests is that they work through firewalls. However, they do not work accurately, primarily because they a) utilize only one udp stream b) and the tests operate for only a very short period of time, that do not allow the TCP windows to adjust to the speed request. These speed tests are not accurate for:
 
*any bonded types of connections, or link sharing technology.
*[http://www.acd.net/t1.cfm Bonded T1 lines]
*[http://www.acd.net/adsl2.cfm Bonded ADSL2+]
*G.shdsl.bis or [http://www.acd.net/efm.cfm Ethernet First Mile or UltraSpeed Services} 

More about speedtest.net testing method: 
https://support.speedtest.net/hc/en-us/articles/203845400-How-does-the-test-itself-work-How-is-the-result-calculated-

Wireless, Wifi Speeds and Performance

2023-08-08T14:59:05Z

Schoen.kevin: Created page with "Pending putting results of ACD performance Testing."

Pending putting results of ACD performance Testing.

Assigned Sales Person or agent and Reservation of Customer Accounts and Leads

2021-02-26T17:12:21Z

Schoen.kevin: /* Policy on end-user customers that wish to switch to a different sales person or sales entity or agent */

== PURPOSE OF THE POLICY ==

* To provide a precise pathway to determine who receives commission and sales support when multiple parties wish to quote a customer location ACD services.
* To ensure that the customer is properly serviced; from the customer's perspective.
* To ensure that ACD pays commission to the Qualified Sales Representative that is responsible for the sales effort, as defined under this policy.
* To eliminate channel conflict.
* To make sure that a sales party that did not put in principal effort into a sale does not get credit for a sales party that did not put in the principal effort. Only one party will be determined to have put in principal effort into a sale.

NOTE: Non Qualified Sales Representatives DO NOT receive the benefits under this agreement.

== EXAMPLE SITUATION ==

Situation #1: 
Qualified Sales Representative A has provided a quote to potential customer for Location C within the last 6 months. Qualified Sales Representative B has visited a customer or spoken to a customer and found out that another ACD Sales Representative A, has already interacted and/or quoted a customer for location C. Qualified Sales Representative B, wants to complete the sale and cut Qualified Sales Representative A out of the commission. Sales Representative B makes that assertion that they know the customer, they are best friends with customer, and can assure that the deal gets done, as the logic to cut out Sales Representative B of the deal for Location C.

Result: Sales Representative A is due the commission.

Reason: Sales Representative A first provided a quote.

Situation #1: 
Sales Representative B has provided a quote to potential customer. Sales Representative A has visited a customer or spoken to a customer and found out that another ACD Sales Representative B, has already interacted and/or quoted a customer for a particular location. Sales Representative A, wants to complete the sales and cut Sales Representative B out of the commission. Sales Representative A makes that assertion that they know the customer, they are best friends with customer, and can assure that the deal gets done, as the logic to cut out Sales Representative B of the deal.

Result: Sales Representative B gets to submit the quote and is due the commission.

Reason: Sales Representative B first provided a quote.

Situation #2: 
Sales Representative A already has completed and closed business with the customer at Location E. Sales Representative D finds out either via a visit that ACD has already provides service to one or more locations, and finds out from the Customer that the Customer would like service at Location F. Sales Representative C finds out that the customer wants service at location F, after Sales Representative D submits a quote request or feasibility request to ACD. Sales Representative C says that the customer is theirs. ACD's system documentation indicate that the Sales Representative C has not interacted with the customer in 6 months.

Result: Sales Representative D gets to submit the quote and is due commission for the location F.

Reason: The customer has not been interacted with by sales person C in a reasonable amount of time.

Situation #3: 
Sales Representative G already has completed and closed business with the customer at Location I. Sales Representative H finds out either via a visit that ACD has already provides service to one or more locations, and finds out from the Customer that the Customer would like service at Location I. Sales Representative G finds out that the customer wants service at location I, after Sales Representative H submits a quote request or feasibility request to ACD. Sales Representative G says that the customer is theirs. ACD's Customer Management System documentation indicates that the Sales Representative G has a qualified interaction with the customer within the preceding 6 months

Result: Sales Representative G gets to submit the quote and due commission for location I.

Reason: The customer has been interacted with by sales person G in a reasonable amount of time.

== DEFINITION OF SALES REPRESENTATIVES ==

A "Sales Representative" is the following:

 One of the categories of persons or companies:
* ACD Sales Persons
** This is an employee of ACD, and is typically paid some salary plus commission
* ACD Commission Only Salesperson
** This is an employee of ACD, and is not paid a salary
* ACD Sales Agents
** An Agent Has an Executed Agent Agreement
*** NOTE ON MODIFIED AGENT AGREEMENT: Agents may negotiate a different agreement with ACD, for a varying levelS of commission. If the agent negotiated a higher commission rate than the standard rate, the agent will receive a higher price than what other agents or other ACD sales persons sell services for.
* ACD Referral Partners
** This is a party that refers customers to ACD. They may or may not receive a referral fee.

== DEFINITION OF A QUALIFIED OR NON QUALIFIED SALES REPRESENTATIVE ==

The definition of a qualified and a non-qualified sales representative are below:

A "Qualified Sales Representative" is a Sales Representative that has met the quota requirements under ACD Sales Person employee standards, ACD Sales Agent Agreement standards, or ACD Referral Agreement standards.

A "Non Qualified Sales Representative" is a Sales Representative that has not met the quota requirements under ACD Sales Person, ACD Commission Only Sales Person employee standards, ACD Sales Agent Agreement standards, or ACD Referral Agreement standards.

== ACCOUNT SIZE DEFINITION ==

An account is defined as a Smaller Account if the customer has been quoted services for less than $300 per month or less in the last 12 months.

An account is defined as a Large Account, if the customer has been quoted services for more than $300 per month or more in the last 12 months.

== RESERVATION PERIOD FOR A CUSTOMER ==

A Qualified Sales Representative Reservation Period
* Small Accounts 4 months.
* Large Accounts 6 months.

A Non Qualified Sales Representative Reservation Period
* Small Accounts 2 months.
* Large Accounts 3 months.

== SAME PRICING PROVIDED TO ALL SALES REPRESENTATIVES ==

ACD provides the same price to all sales representatives.

Exception: If a Sales Representative is under a modified agreement, i.e. where the rate is higher than the ACD standard rate, or where the terms are less favorable, ACD will have a modified price under that agreement, and the quotes the sales agent receives will be higher.

== PARTICULAR LOCATION ==

A particular location is a unique address or location that a customer can receive services.

== ORDER OF PRIORITY OF DETERMINING WHO IS IS THE SALES REPRESENTATIVE OF THE CUSTOMER FOR A PARTICULAR LOCATION ==

# Did the Sales Representative documented contact with the customer for the location in question in CMS (our online quoting tool) by requesting a quote or feasibility or by uploading a quote.
# Did the Sales Representative document activities within CMS within the reservation period?
# Was a documented quote delivered to the customer by the Sales Representative?

== 50% / 50% accounts==

* A commission may be split by a Sales Representatives, if it is agreed to by the two Sales Representatives at the time of the submission of the quote to the customer and this agreement to split the sales commission is documented to ACD. That agreement to split commission, should be documented via a sales@acd.net with both parties cc'ed on the email communication. This must be agreed to mutually by two sales people or a different percentage as per agreement. If there is not affirmative confirmation, ACD will not split the commission and will pay the Sales Representative that it determines is the Commissionable Sales Representative.

== Policy in multiple sales people or agent entities quoting a customer ==

* The first party that requests a fiber feasibility to submit a quote to a party is the entity that controls the submission of an order or a quote, and gets credit for the commission, if the following is true:
* The quote must be uploaded and/or provided to ACD at the time the quote is submitted to the following email address sales@acd.net or upload.salespersonname@acd.net to have credit. If the quote is not provided to ACD at the time of submission, credit is not provided. No other form or proof will be considered under any circumstance.
* Only one quote has gone to the customer. If two quotes have gone to the customer, the quote that was first submitted to the customer and the quote was documented to ACD, the sales party who first submitted shall be the controlling party for the sales and all sales commission. The party that is second, third or further to submit the quote will not be provided credit for any sale.
* The quote that is documented is not older than 180 days. If the last quote provided to the customer is older than 180 days there is no reservation.

== Policy on end-user customers that wish to switch to a different sales person or sales entity or agent ==

* The salesperson is required to maintain a functional and useful relationship with the assigned salesperson.
* The customer may switch to another agent/sales person/sales entity or agent, but the customer must indicate some dissatisfaction associated with the existing agent/salesperson/sale entity or agent, upon written notification to ACD, will notify the the existing sales agent/sales person/sales entity or agent, and after 30 days, if the existing sales party has not repaired whatever relationship issue that may exist, the account transfer will occur, including the transferrance of commission if paid on recurring basis. If paid on one-time basis, the new salesperson will recieve no commission until a new contract is signed, and the commission will be adjusted to incorporate one time or recurring commissions deductions for the commission paid to the existing customer.
* All decisions will be made by ACD at our discretion in the best interest of the customer, and ACD's assessment will be final in this manner.

[[Category:Sales]]
[[Category:Administration]]
[[Category:Employee Manual]]

Assigned Sales Person or agent and Reservation of Customer Accounts and Leads

2021-02-26T17:11:08Z

Schoen.kevin:

== PURPOSE OF THE POLICY ==

* To provide a precise pathway to determine who receives commission and sales support when multiple parties wish to quote a customer location ACD services.
* To ensure that the customer is properly serviced; from the customer's perspective.
* To ensure that ACD pays commission to the Qualified Sales Representative that is responsible for the sales effort, as defined under this policy.
* To eliminate channel conflict.
* To make sure that a sales party that did not put in principal effort into a sale does not get credit for a sales party that did not put in the principal effort. Only one party will be determined to have put in principal effort into a sale.

NOTE: Non Qualified Sales Representatives DO NOT receive the benefits under this agreement.

== EXAMPLE SITUATION ==

Situation #1: 
Qualified Sales Representative A has provided a quote to potential customer for Location C within the last 6 months. Qualified Sales Representative B has visited a customer or spoken to a customer and found out that another ACD Sales Representative A, has already interacted and/or quoted a customer for location C. Qualified Sales Representative B, wants to complete the sale and cut Qualified Sales Representative A out of the commission. Sales Representative B makes that assertion that they know the customer, they are best friends with customer, and can assure that the deal gets done, as the logic to cut out Sales Representative B of the deal for Location C.

Result: Sales Representative A is due the commission.

Reason: Sales Representative A first provided a quote.

Situation #1: 
Sales Representative B has provided a quote to potential customer. Sales Representative A has visited a customer or spoken to a customer and found out that another ACD Sales Representative B, has already interacted and/or quoted a customer for a particular location. Sales Representative A, wants to complete the sales and cut Sales Representative B out of the commission. Sales Representative A makes that assertion that they know the customer, they are best friends with customer, and can assure that the deal gets done, as the logic to cut out Sales Representative B of the deal.

Result: Sales Representative B gets to submit the quote and is due the commission.

Reason: Sales Representative B first provided a quote.

Situation #2: 
Sales Representative A already has completed and closed business with the customer at Location E. Sales Representative D finds out either via a visit that ACD has already provides service to one or more locations, and finds out from the Customer that the Customer would like service at Location F. Sales Representative C finds out that the customer wants service at location F, after Sales Representative D submits a quote request or feasibility request to ACD. Sales Representative C says that the customer is theirs. ACD's system documentation indicate that the Sales Representative C has not interacted with the customer in 6 months.

Result: Sales Representative D gets to submit the quote and is due commission for the location F.

Reason: The customer has not been interacted with by sales person C in a reasonable amount of time.

Situation #3: 
Sales Representative G already has completed and closed business with the customer at Location I. Sales Representative H finds out either via a visit that ACD has already provides service to one or more locations, and finds out from the Customer that the Customer would like service at Location I. Sales Representative G finds out that the customer wants service at location I, after Sales Representative H submits a quote request or feasibility request to ACD. Sales Representative G says that the customer is theirs. ACD's Customer Management System documentation indicates that the Sales Representative G has a qualified interaction with the customer within the preceding 6 months

Result: Sales Representative G gets to submit the quote and due commission for location I.

Reason: The customer has been interacted with by sales person G in a reasonable amount of time.

== DEFINITION OF SALES REPRESENTATIVES ==

A "Sales Representative" is the following:

 One of the categories of persons or companies:
* ACD Sales Persons
** This is an employee of ACD, and is typically paid some salary plus commission
* ACD Commission Only Salesperson
** This is an employee of ACD, and is not paid a salary
* ACD Sales Agents
** An Agent Has an Executed Agent Agreement
*** NOTE ON MODIFIED AGENT AGREEMENT: Agents may negotiate a different agreement with ACD, for a varying levelS of commission. If the agent negotiated a higher commission rate than the standard rate, the agent will receive a higher price than what other agents or other ACD sales persons sell services for.
* ACD Referral Partners
** This is a party that refers customers to ACD. They may or may not receive a referral fee.

== DEFINITION OF A QUALIFIED OR NON QUALIFIED SALES REPRESENTATIVE ==

The definition of a qualified and a non-qualified sales representative are below:

A "Qualified Sales Representative" is a Sales Representative that has met the quota requirements under ACD Sales Person employee standards, ACD Sales Agent Agreement standards, or ACD Referral Agreement standards.

A "Non Qualified Sales Representative" is a Sales Representative that has not met the quota requirements under ACD Sales Person, ACD Commission Only Sales Person employee standards, ACD Sales Agent Agreement standards, or ACD Referral Agreement standards.

== ACCOUNT SIZE DEFINITION ==

An account is defined as a Smaller Account if the customer has been quoted services for less than $300 per month or less in the last 12 months.

An account is defined as a Large Account, if the customer has been quoted services for more than $300 per month or more in the last 12 months.

== RESERVATION PERIOD FOR A CUSTOMER ==

A Qualified Sales Representative Reservation Period
* Small Accounts 4 months.
* Large Accounts 6 months.

A Non Qualified Sales Representative Reservation Period
* Small Accounts 2 months.
* Large Accounts 3 months.

== SAME PRICING PROVIDED TO ALL SALES REPRESENTATIVES ==

ACD provides the same price to all sales representatives.

Exception: If a Sales Representative is under a modified agreement, i.e. where the rate is higher than the ACD standard rate, or where the terms are less favorable, ACD will have a modified price under that agreement, and the quotes the sales agent receives will be higher.

== PARTICULAR LOCATION ==

A particular location is a unique address or location that a customer can receive services.

== ORDER OF PRIORITY OF DETERMINING WHO IS IS THE SALES REPRESENTATIVE OF THE CUSTOMER FOR A PARTICULAR LOCATION ==

# Did the Sales Representative documented contact with the customer for the location in question in CMS (our online quoting tool) by requesting a quote or feasibility or by uploading a quote.
# Did the Sales Representative document activities within CMS within the reservation period?
# Was a documented quote delivered to the customer by the Sales Representative?

== 50% / 50% accounts==

* A commission may be split by a Sales Representatives, if it is agreed to by the two Sales Representatives at the time of the submission of the quote to the customer and this agreement to split the sales commission is documented to ACD. That agreement to split commission, should be documented via a sales@acd.net with both parties cc'ed on the email communication. This must be agreed to mutually by two sales people or a different percentage as per agreement. If there is not affirmative confirmation, ACD will not split the commission and will pay the Sales Representative that it determines is the Commissionable Sales Representative.

== Policy in multiple sales people or agent entities quoting a customer ==

* The first party that requests a fiber feasibility to submit a quote to a party is the entity that controls the submission of an order or a quote, and gets credit for the commission, if the following is true:
* The quote must be uploaded and/or provided to ACD at the time the quote is submitted to the following email address sales@acd.net or upload.salespersonname@acd.net to have credit. If the quote is not provided to ACD at the time of submission, credit is not provided. No other form or proof will be considered under any circumstance.
* Only one quote has gone to the customer. If two quotes have gone to the customer, the quote that was first submitted to the customer and the quote was documented to ACD, the sales party who first submitted shall be the controlling party for the sales and all sales commission. The party that is second, third or further to submit the quote will not be provided credit for any sale.
* The quote that is documented is not older than 180 days. If the last quote provided to the customer is older than 180 days there is no reservation.

== Policy on end-user customers that wish to switch to a different sales person or sales entity or agent ==

* The salesperson is required to maintain a functional and useful relationship with the assigned salesperson.
* The customer may switch to another agent/sales person/sales entity or agent, but the customer must indicate some dissatisfaction associated with the existing agent/salesperson/sale entity or agent, upon written notification to ACD, will notify the the existing sales agent/sales person/sales entity or agent, and after 30 days, if the existing sales party has not repaired whatever relationship issue that may exist, the account transfer will occur, including the transferrance of commission if paid on recurring basis. If paid on one-time basis, the new salesperson will recieve no commission until a new contract is signed, and the commission will be adjusted to incorporate one time or recurring commissions deductions for the commission paid to the existing customer.
* All decisions will be final in this manner.

[[Category:Sales]]
[[Category:Administration]]
[[Category:Employee Manual]]

Assigned Sales Person or agent and Reservation of Customer Accounts and Leads

2021-02-26T17:04:23Z

Schoen.kevin:

== PURPOSE OF THE POLICY ==

* To provide a precise pathway to determine who receives commission and sales support when multiple parties wish to quote a customer location ACD services.
* To ensure that the customer is properly serviced; from the customer's perspective.
* To ensure that ACD pays commission to the Qualified Sales Representative that is responsible for the sales effort, as defined under this policy.
* To eliminate channel conflict.
* To make sure that a sales party that did not put in principal effort into a sale does not get credit for a sales party that did not put in the principal effort. Only one party will be determined to have put in principal effort into a sale.

NOTE: Non Qualified Sales Representatives DO NOT receive the benefits under this agreement.

== EXAMPLE SITUATION ==

Situation #1: 
Qualified Sales Representative A has provided a quote to potential customer for Location C within the last 6 months. Qualified Sales Representative B has visited a customer or spoken to a customer and found out that another ACD Sales Representative A, has already interacted and/or quoted a customer for location C. Qualified Sales Representative B, wants to complete the sale and cut Qualified Sales Representative A out of the commission. Sales Representative B makes that assertion that they know the customer, they are best friends with customer, and can assure that the deal gets done, as the logic to cut out Sales Representative B of the deal for Location C.

Result: Sales Representative A is due the commission.

Reason: Sales Representative A first provided a quote.

Situation #1: 
Sales Representative B has provided a quote to potential customer. Sales Representative A has visited a customer or spoken to a customer and found out that another ACD Sales Representative B, has already interacted and/or quoted a customer for a particular location. Sales Representative A, wants to complete the sales and cut Sales Representative B out of the commission. Sales Representative A makes that assertion that they know the customer, they are best friends with customer, and can assure that the deal gets done, as the logic to cut out Sales Representative B of the deal.

Result: Sales Representative B gets to submit the quote and is due the commission.

Reason: Sales Representative B first provided a quote.

Situation #2: 
Sales Representative A already has completed and closed business with the customer at Location E. Sales Representative D finds out either via a visit that ACD has already provides service to one or more locations, and finds out from the Customer that the Customer would like service at Location F. Sales Representative C finds out that the customer wants service at location F, after Sales Representative D submits a quote request or feasibility request to ACD. Sales Representative C says that the customer is theirs. ACD's system documentation indicate that the Sales Representative C has not interacted with the customer in 6 months.

Result: Sales Representative D gets to submit the quote and is due commission for the location F.

Reason: The customer has not been interacted with by sales person C in a reasonable amount of time.

Situation #3: 
Sales Representative G already has completed and closed business with the customer at Location I. Sales Representative H finds out either via a visit that ACD has already provides service to one or more locations, and finds out from the Customer that the Customer would like service at Location I. Sales Representative G finds out that the customer wants service at location I, after Sales Representative H submits a quote request or feasibility request to ACD. Sales Representative G says that the customer is theirs. ACD's Customer Management System documentation indicates that the Sales Representative G has a qualified interaction with the customer within the preceding 6 months

Result: Sales Representative G gets to submit the quote and due commission for location I.

Reason: The customer has been interacted with by sales person G in a reasonable amount of time.

== DEFINITION OF SALES REPRESENTATIVES ==

A "Sales Representative" is the following:

 One of the categories of persons or companies:
* ACD Sales Persons
** This is an employee of ACD, and is typically paid some salary plus commission
* ACD Commission Only Salesperson
** This is an employee of ACD, and is not paid a salary
* ACD Sales Agents
** An Agent Has an Executed Agent Agreement
*** NOTE ON MODIFIED AGENT AGREEMENT: Agents may negotiate a different agreement with ACD, for a varying levelS of commission. If the agent negotiated a higher commission rate than the standard rate, the agent will receive a higher price than what other agents or other ACD sales persons sell services for.
* ACD Referral Partners
** This is a party that refers customers to ACD. They may or may not receive a referral fee.

== DEFINITION OF A QUALIFIED OR NON QUALIFIED SALES REPRESENTATIVE ==

The definition of a qualified and a non-qualified sales representative are below:

A "Qualified Sales Representative" is a Sales Representative that has met the quota requirements under ACD Sales Person employee standards, ACD Sales Agent Agreement standards, or ACD Referral Agreement standards.

A "Non Qualified Sales Representative" is a Sales Representative that has not met the quota requirements under ACD Sales Person, ACD Commission Only Sales Person employee standards, ACD Sales Agent Agreement standards, or ACD Referral Agreement standards.

== ACCOUNT SIZE DEFINITION ==

An account is defined as a Smaller Account if the customer has been quoted services for less than $300 per month or less in the last 12 months.

An account is defined as a Large Account, if the customer has been quoted services for more than $300 per month or more in the last 12 months.

== RESERVATION PERIOD FOR A CUSTOMER ==

A Qualified Sales Representative Reservation Period
* Small Accounts 4 months.
* Large Accounts 6 months.

A Non Qualified Sales Representative Reservation Period
* Small Accounts 2 months.
* Large Accounts 3 months.

== SAME PRICING PROVIDED TO ALL SALES REPRESENTATIVES ==

ACD provides the same price to all sales representatives.

Exception: If a Sales Representative is under a modified agreement, i.e. where the rate is higher than the ACD standard rate, or where the terms are less favorable, ACD will have a modified price under that agreement, and the quotes the sales agent receives will be higher.

== PARTICULAR LOCATION ==

A particular location is a unique address or location that a customer can receive services.

== ORDER OF PRIORITY OF DETERMINING WHO IS IS THE SALES REPRESENTATIVE OF THE CUSTOMER FOR A PARTICULAR LOCATION ==

# Did the Sales Representative documented contact with the customer for the location in question in CMS (our online quoting tool) by requesting a quote or feasibility or by uploading a quote.
# Did the Sales Representative document activities within CMS within the reservation period?
# Was a documented quote delivered to the customer by the Sales Representative?

== 50% / 50% accounts==

* A commission may be split by a Sales Representatives, if it is agreed to by the two Sales Representatives at the time of the submission of the quote to the customer and this agreement to split the sales commission is documented to ACD. That agreement to split commission, should be documented via a sales@acd.net with both parties cc'ed on the email communication. This must be agreed to mutually by two sales people or a different percentage as per agreement. If there is not affirmative confirmation, ACD will not split the commission and will pay the Sales Representative that it determines is the Commissionable Sales Representative.

== Policy in multiple sales people or agent entities quoting a customer ==

* The first party that requests a fiber feasibility to submit a quote to a party is the entity that controls the submission of an order or a quote, and gets credit for the commission, if the following is true:
* The quote must be uploaded and/or provided to ACD at the time the quote is submitted to the following email address sales@acd.net or upload.salespersonname@acd.net to have credit. If the quote is not provided to ACD at the time of submission, credit is not provided. No other form or proof will be considered under any circumstance.
* Only one quote has gone to the customer. If two quotes have gone to the customer, the quote that was first submitted to the customer and the quote was documented to ACD, the sales party who first submitted shall be the controlling party for the sales and all sales commission. The party that is second, third or further to submit the quote will not be provided credit for any sale.
* The quote that is documented is not older than 180 days. If the last quote provided to the customer is older than 180 days there is no reservation.

[[Category:Sales]]
[[Category:Administration]]
[[Category:Employee Manual]]

Pinging with Fping and Collecting Ping Performance Data

2020-10-01T17:57:42Z

Schoen.kevin:

Fping is a command line application that allows for data collection and recording of the ping command data. It is basically like Ping, but is better, and has more features and functions. The most important feature is to log pings with time and date stamps to a file. In addition, it provides an accurate millisecond calculation on the ping command. FPING also supports 64 bit operating systems.

*Google "windows fping 3.0", or use this link http://blog.perceptus.ca/2017/11/10/fping-windows-download-the-last-version/
Extract and put it in c:\fping

==Limitations of Windows Based PC's for Reliable Ping Testing==

Pings are the very lowest priority packet for doing testing. This is the '''curse of collecting ping data''', but it is also a benefit of collecting ping data. Ping drops can occur due to any reason, including the source and destination's processing capability.

Pings take into account the cycle time through all routers and PC's. You will never obtain 100% low ping times on routers or PC's, because they are often doing other things. Average is what is important.

Windows based PC's do not guarantee processor queues for any specific ping applications. Lost packets either on the send or the return of ping packets is common and to be expected on all windows PCs, as there is no dedicated processing at the network layer. In addition, determining why a ping was lost cannot be reliably determined on a Windows PC. Data should be considered suspect on Windows based PC's. We recommend using the 64 bit ping application if your operating system is compatible with 64 bit.

What we know does provide accurate testing via packet loss is Cisco IOS Router, and dedicated linux testing tends to work better, because there is less of an operating system to go through (i.e. gui, etc) to get to the network card. Dedicated network processor cards in the linux platform should.

In general, reliable ping testing should primarily be performed on Cisco IOS capable routers. FPING does some cool stuff, but ACD generally focuses on ping testing from our Cisco IOS routes.

'''We are in the process of testing fping compared to ping, and seeing if there is a way to make sure the buffer queues are adequate to guarantee processing of all low priority packets. This is pending as of 03/20/12'''

'''We are in process of testing fping compared to Cisco IOS routers on unloaded Windows 7/Windows 8, etc boxes as of 10/01/12'''

==Data relied upon for debugging or troubleshooting==

*ACD does not utilize the default command line application for ping testing or packet loss. This application does not provide any logging or correlation for the data collection. We need timestamps that are accurate to correlate to any issue we may be able to detect in the logging.

*ACD does utilize and accept FPING data with the above Windows caveats. We need the text file that has been run on the standard command structure as described in this document.

*ACD does prefer Cisco IOS ping data tests above all else and that is what we principally do debugging upon.

==Command Structure==

'''Long term pinging'''

In command prompt type: cd C:\fping

The command structure that should be used:

*fping xxx.xxx.xxx.xxx -D -T -c -s 1500 -L name-of-log-file.txt
**Where xxx.xxx.xxx.xxx is the ip address of the device you are pinging.
**This will create a timestamped file.
**-s 1500 sends 1500 byte pings, which is the maximum normal size. If you cannot send 1500 byte pings, there is something wrong somewhere on the network you are using.

Mail the log file created by fping to support@acd.net.

'''Aggressive Ping Testing'''
This should be used to detect issues with CRC and other line errors, generally this will stress the equipment that you are reaching. '''DO NOT PING EQUIPMENT WITH THESE COMMANDS UNLESS IT IS YOUR EQUIPMENT'''. If service providers see this type of ping traffic hitting their equipment for a while (i.e. more that a couple of minutes) or often expect to get Null Routed.

*fping xxx.xxx.xxx.xxx -t100 -D -T -c -s 1500 -L name-of-log-file.txt
**Where xxx.xxx.xxx.xxx is the ip address of the device you are pinging.
**This will create a timestamped file.
**-s 1500 sends 1500 byte pings, which is the maximum normal size. If you cannot send 1500 byte pings, there is something wrong somewhere on the network you are using.
**-t100 lowers the time between pings. 100=100ms. Lower it down until you get to the point of limited responsiveness. Generally you can lower the time all of the way down to one millisecond. '''Effectively, you are pinging as quickly as the response from one ping comes back without delay. This is good for detecting hosts that have ping rate limiting or also have inherent limitations on the ping speed. '''PING OTHER PEOPLES STUFF WITH CAUTION, INCLUDING ACD.NET EQUIPMENT. IF YOU PING ACD FOR LONG YOU WILL BE NULL ROUTED BY OUR NOC.'''

==How to use Ping testing ==
*In general you should open multiple ping windows to various hosts simultaneously. What matters most, is a consistent pattern of traffic issues to multiple devices '''THAT OCCUR AT THE SAME TIME'''. For example, if there are dropped or delayed packets all at the same time between multiple hosts, this more reliably shows that there is a problem.
*What matters most is not that one host dropped or delayed a packet; '''what does matter''' is when multiple hosts dropped or delayed a packet from your PC or site '''at the same time''', this is why having timestamps is critical. For this reason you must have multiple pings going at once to be able to correlate any data.
*'''Pinging ACD routers or ACD gateways will not result in good testable data, from the standpoint of high ping times.''' This is simply the case because our routers are busy doing other more important things than responding to customer requested pings. They are programmed to focus on shipping data and are programmed to delay or ignore your ping traffic when they are busy. It is common to see spikes in the responsiveness of pings in the range of 200-300ms for periods of time because these routers are running tasks and their responsiveness to ping requests is lower. Certain processes that run on a consistent cycle, such as BGP route updates or OSPF route updates will consistently spike the ping times for short periods of time, this is consistent and normal. When we don't see this when examining data, this is a cause for concern.
*Pinging websites like www.yahoo.com and www.google.com will also generally not produce good data. They don't want to waste all their precious CPU cycles returning pings.

==What to Ping==
On ACD systems you can ping these ip addresses. The platform is listed below as of the time of this writing.

*iperf.acd.net (Linux Platform)
*voip.acd.net (Phone Switch)
*switch.core.metroix.net (Cisco IOS 6509, SUP720-3B, max memory)
*switch2.core.metroix.net (Cisco IOS 6509, SUP720-3B, max memory)

Pinging with Fping and Collecting Ping Performance Data

2020-10-01T17:56:47Z

Schoen.kevin:

Fping is a command line application that allows for data collection and recording of the ping command data. It is basically like Ping, but is better, and has more features and functions. The most important feature is to log pings with time and date stamps to a file. In addition, it provides an accurate millisecond calculation on the ping command. FPING also supports 64 bit operating systems.

*Google "windows fping 3.0", and download the FPING program.
Extract and put it in http://blog.perceptus.ca/2017/11/10/fping-windows-download-the-last-version/

==Limitations of Windows Based PC's for Reliable Ping Testing==

Pings are the very lowest priority packet for doing testing. This is the '''curse of collecting ping data''', but it is also a benefit of collecting ping data. Ping drops can occur due to any reason, including the source and destination's processing capability.

Pings take into account the cycle time through all routers and PC's. You will never obtain 100% low ping times on routers or PC's, because they are often doing other things. Average is what is important.

Windows based PC's do not guarantee processor queues for any specific ping applications. Lost packets either on the send or the return of ping packets is common and to be expected on all windows PCs, as there is no dedicated processing at the network layer. In addition, determining why a ping was lost cannot be reliably determined on a Windows PC. Data should be considered suspect on Windows based PC's. We recommend using the 64 bit ping application if your operating system is compatible with 64 bit.

What we know does provide accurate testing via packet loss is Cisco IOS Router, and dedicated linux testing tends to work better, because there is less of an operating system to go through (i.e. gui, etc) to get to the network card. Dedicated network processor cards in the linux platform should.

In general, reliable ping testing should primarily be performed on Cisco IOS capable routers. FPING does some cool stuff, but ACD generally focuses on ping testing from our Cisco IOS routes.

'''We are in the process of testing fping compared to ping, and seeing if there is a way to make sure the buffer queues are adequate to guarantee processing of all low priority packets. This is pending as of 03/20/12'''

'''We are in process of testing fping compared to Cisco IOS routers on unloaded Windows 7/Windows 8, etc boxes as of 10/01/12'''

==Data relied upon for debugging or troubleshooting==

*ACD does not utilize the default command line application for ping testing or packet loss. This application does not provide any logging or correlation for the data collection. We need timestamps that are accurate to correlate to any issue we may be able to detect in the logging.

*ACD does utilize and accept FPING data with the above Windows caveats. We need the text file that has been run on the standard command structure as described in this document.

*ACD does prefer Cisco IOS ping data tests above all else and that is what we principally do debugging upon.

==Command Structure==

'''Long term pinging'''

In command prompt type: cd C:\fping

The command structure that should be used:

*fping xxx.xxx.xxx.xxx -D -T -c -s 1500 -L name-of-log-file.txt
**Where xxx.xxx.xxx.xxx is the ip address of the device you are pinging.
**This will create a timestamped file.
**-s 1500 sends 1500 byte pings, which is the maximum normal size. If you cannot send 1500 byte pings, there is something wrong somewhere on the network you are using.

Mail the log file created by fping to support@acd.net.

'''Aggressive Ping Testing'''
This should be used to detect issues with CRC and other line errors, generally this will stress the equipment that you are reaching. '''DO NOT PING EQUIPMENT WITH THESE COMMANDS UNLESS IT IS YOUR EQUIPMENT'''. If service providers see this type of ping traffic hitting their equipment for a while (i.e. more that a couple of minutes) or often expect to get Null Routed.

*fping xxx.xxx.xxx.xxx -t100 -D -T -c -s 1500 -L name-of-log-file.txt
**Where xxx.xxx.xxx.xxx is the ip address of the device you are pinging.
**This will create a timestamped file.
**-s 1500 sends 1500 byte pings, which is the maximum normal size. If you cannot send 1500 byte pings, there is something wrong somewhere on the network you are using.
**-t100 lowers the time between pings. 100=100ms. Lower it down until you get to the point of limited responsiveness. Generally you can lower the time all of the way down to one millisecond. '''Effectively, you are pinging as quickly as the response from one ping comes back without delay. This is good for detecting hosts that have ping rate limiting or also have inherent limitations on the ping speed. '''PING OTHER PEOPLES STUFF WITH CAUTION, INCLUDING ACD.NET EQUIPMENT. IF YOU PING ACD FOR LONG YOU WILL BE NULL ROUTED BY OUR NOC.'''

==How to use Ping testing ==
*In general you should open multiple ping windows to various hosts simultaneously. What matters most, is a consistent pattern of traffic issues to multiple devices '''THAT OCCUR AT THE SAME TIME'''. For example, if there are dropped or delayed packets all at the same time between multiple hosts, this more reliably shows that there is a problem.
*What matters most is not that one host dropped or delayed a packet; '''what does matter''' is when multiple hosts dropped or delayed a packet from your PC or site '''at the same time''', this is why having timestamps is critical. For this reason you must have multiple pings going at once to be able to correlate any data.
*'''Pinging ACD routers or ACD gateways will not result in good testable data, from the standpoint of high ping times.''' This is simply the case because our routers are busy doing other more important things than responding to customer requested pings. They are programmed to focus on shipping data and are programmed to delay or ignore your ping traffic when they are busy. It is common to see spikes in the responsiveness of pings in the range of 200-300ms for periods of time because these routers are running tasks and their responsiveness to ping requests is lower. Certain processes that run on a consistent cycle, such as BGP route updates or OSPF route updates will consistently spike the ping times for short periods of time, this is consistent and normal. When we don't see this when examining data, this is a cause for concern.
*Pinging websites like www.yahoo.com and www.google.com will also generally not produce good data. They don't want to waste all their precious CPU cycles returning pings.

==What to Ping==
On ACD systems you can ping these ip addresses. The platform is listed below as of the time of this writing.

*iperf.acd.net (Linux Platform)
*voip.acd.net (Phone Switch)
*switch.core.metroix.net (Cisco IOS 6509, SUP720-3B, max memory)
*switch2.core.metroix.net (Cisco IOS 6509, SUP720-3B, max memory)

Pinging with Fping and Collecting Ping Performance Data

2020-04-28T16:12:58Z

Schoen.kevin:

Fping is a command line application that allows for data collection and recording of the ping command data. It is basically like Ping, but is better, and has more features and functions. The most important feature is to log pings with time and date stamps to a file. In addition, it provides an accurate millisecond calculation on the ping command. FPING also supports 64 bit operating systems.

*Google "windows fping 3.0", and download the FPING program.
Extract and put it in C:\fping

==Limitations of Windows Based PC's for Reliable Ping Testing==

Pings are the very lowest priority packet for doing testing. This is the '''curse of collecting ping data''', but it is also a benefit of collecting ping data. Ping drops can occur due to any reason, including the source and destination's processing capability.

Pings take into account the cycle time through all routers and PC's. You will never obtain 100% low ping times on routers or PC's, because they are often doing other things. Average is what is important.

Windows based PC's do not guarantee processor queues for any specific ping applications. Lost packets either on the send or the return of ping packets is common and to be expected on all windows PCs, as there is no dedicated processing at the network layer. In addition, determining why a ping was lost cannot be reliably determined on a Windows PC. Data should be considered suspect on Windows based PC's. We recommend using the 64 bit ping application if your operating system is compatible with 64 bit.

What we know does provide accurate testing via packet loss is Cisco IOS Router, and dedicated linux testing tends to work better, because there is less of an operating system to go through (i.e. gui, etc) to get to the network card. Dedicated network processor cards in the linux platform should.

In general, reliable ping testing should primarily be performed on Cisco IOS capable routers. FPING does some cool stuff, but ACD generally focuses on ping testing from our Cisco IOS routes.

'''We are in the process of testing fping compared to ping, and seeing if there is a way to make sure the buffer queues are adequate to guarantee processing of all low priority packets. This is pending as of 03/20/12'''

'''We are in process of testing fping compared to Cisco IOS routers on unloaded Windows 7/Windows 8, etc boxes as of 10/01/12'''

==Data relied upon for debugging or troubleshooting==

*ACD does not utilize the default command line application for ping testing or packet loss. This application does not provide any logging or correlation for the data collection. We need timestamps that are accurate to correlate to any issue we may be able to detect in the logging.

*ACD does utilize and accept FPING data with the above Windows caveats. We need the text file that has been run on the standard command structure as described in this document.

*ACD does prefer Cisco IOS ping data tests above all else and that is what we principally do debugging upon.

==Command Structure==

'''Long term pinging'''

In command prompt type: cd C:\fping

The command structure that should be used:

*fping xxx.xxx.xxx.xxx -D -T -c -s 1500 -L name-of-log-file.txt
**Where xxx.xxx.xxx.xxx is the ip address of the device you are pinging.
**This will create a timestamped file.
**-s 1500 sends 1500 byte pings, which is the maximum normal size. If you cannot send 1500 byte pings, there is something wrong somewhere on the network you are using.

Mail the log file created by fping to support@acd.net.

'''Aggressive Ping Testing'''
This should be used to detect issues with CRC and other line errors, generally this will stress the equipment that you are reaching. '''DO NOT PING EQUIPMENT WITH THESE COMMANDS UNLESS IT IS YOUR EQUIPMENT'''. If service providers see this type of ping traffic hitting their equipment for a while (i.e. more that a couple of minutes) or often expect to get Null Routed.

*fping xxx.xxx.xxx.xxx -t100 -D -T -c -s 1500 -L name-of-log-file.txt
**Where xxx.xxx.xxx.xxx is the ip address of the device you are pinging.
**This will create a timestamped file.
**-s 1500 sends 1500 byte pings, which is the maximum normal size. If you cannot send 1500 byte pings, there is something wrong somewhere on the network you are using.
**-t100 lowers the time between pings. 100=100ms. Lower it down until you get to the point of limited responsiveness. Generally you can lower the time all of the way down to one millisecond. '''Effectively, you are pinging as quickly as the response from one ping comes back without delay. This is good for detecting hosts that have ping rate limiting or also have inherent limitations on the ping speed. '''PING OTHER PEOPLES STUFF WITH CAUTION, INCLUDING ACD.NET EQUIPMENT. IF YOU PING ACD FOR LONG YOU WILL BE NULL ROUTED BY OUR NOC.'''

==How to use Ping testing ==
*In general you should open multiple ping windows to various hosts simultaneously. What matters most, is a consistent pattern of traffic issues to multiple devices '''THAT OCCUR AT THE SAME TIME'''. For example, if there are dropped or delayed packets all at the same time between multiple hosts, this more reliably shows that there is a problem.
*What matters most is not that one host dropped or delayed a packet; '''what does matter''' is when multiple hosts dropped or delayed a packet from your PC or site '''at the same time''', this is why having timestamps is critical. For this reason you must have multiple pings going at once to be able to correlate any data.
*'''Pinging ACD routers or ACD gateways will not result in good testable data, from the standpoint of high ping times.''' This is simply the case because our routers are busy doing other more important things than responding to customer requested pings. They are programmed to focus on shipping data and are programmed to delay or ignore your ping traffic when they are busy. It is common to see spikes in the responsiveness of pings in the range of 200-300ms for periods of time because these routers are running tasks and their responsiveness to ping requests is lower. Certain processes that run on a consistent cycle, such as BGP route updates or OSPF route updates will consistently spike the ping times for short periods of time, this is consistent and normal. When we don't see this when examining data, this is a cause for concern.
*Pinging websites like www.yahoo.com and www.google.com will also generally not produce good data. They don't want to waste all their precious CPU cycles returning pings.

==What to Ping==
On ACD systems you can ping these ip addresses. The platform is listed below as of the time of this writing.

*iperf.acd.net (Linux Platform)
*voip.acd.net (Phone Switch)
*switch.core.metroix.net (Cisco IOS 6509, SUP720-3B, max memory)
*switch2.core.metroix.net (Cisco IOS 6509, SUP720-3B, max memory)

Pinging with Fping and Collecting Ping Performance Data

2020-04-28T16:12:20Z

Schoen.kevin:

Fping is a command line application that allows for data collection and recording of the ping command data. It is basically like Ping, but is better, and has more features and functions. The most important feature is to log pings with time and date stamps to a file. In addition, it provides an accurate millisecond calculation on the ping command. FPING also supports 64 bit operating systems.

*Google "windows fping 3.0"
*From the drop down menu, select fping. Download the files and install in a directory, usually I put it in c:\fping.

==Limitations of Windows Based PC's for Reliable Ping Testing==

Pings are the very lowest priority packet for doing testing. This is the '''curse of collecting ping data''', but it is also a benefit of collecting ping data. Ping drops can occur due to any reason, including the source and destination's processing capability.

Pings take into account the cycle time through all routers and PC's. You will never obtain 100% low ping times on routers or PC's, because they are often doing other things. Average is what is important.

Windows based PC's do not guarantee processor queues for any specific ping applications. Lost packets either on the send or the return of ping packets is common and to be expected on all windows PCs, as there is no dedicated processing at the network layer. In addition, determining why a ping was lost cannot be reliably determined on a Windows PC. Data should be considered suspect on Windows based PC's. We recommend using the 64 bit ping application if your operating system is compatible with 64 bit.

What we know does provide accurate testing via packet loss is Cisco IOS Router, and dedicated linux testing tends to work better, because there is less of an operating system to go through (i.e. gui, etc) to get to the network card. Dedicated network processor cards in the linux platform should.

In general, reliable ping testing should primarily be performed on Cisco IOS capable routers. FPING does some cool stuff, but ACD generally focuses on ping testing from our Cisco IOS routes.

'''We are in the process of testing fping compared to ping, and seeing if there is a way to make sure the buffer queues are adequate to guarantee processing of all low priority packets. This is pending as of 03/20/12'''

'''We are in process of testing fping compared to Cisco IOS routers on unloaded Windows 7/Windows 8, etc boxes as of 10/01/12'''

==Data relied upon for debugging or troubleshooting==

*ACD does not utilize the default command line application for ping testing or packet loss. This application does not provide any logging or correlation for the data collection. We need timestamps that are accurate to correlate to any issue we may be able to detect in the logging.

*ACD does utilize and accept FPING data with the above Windows caveats. We need the text file that has been run on the standard command structure as described in this document.

*ACD does prefer Cisco IOS ping data tests above all else and that is what we principally do debugging upon.

==Command Structure==

'''Long term pinging'''

In command prompt type: cd C:\fping

The command structure that should be used:

*fping xxx.xxx.xxx.xxx -D -T -c -s 1500 -L name-of-log-file.txt
**Where xxx.xxx.xxx.xxx is the ip address of the device you are pinging.
**This will create a timestamped file.
**-s 1500 sends 1500 byte pings, which is the maximum normal size. If you cannot send 1500 byte pings, there is something wrong somewhere on the network you are using.

Mail the log file created by fping to support@acd.net.

'''Aggressive Ping Testing'''
This should be used to detect issues with CRC and other line errors, generally this will stress the equipment that you are reaching. '''DO NOT PING EQUIPMENT WITH THESE COMMANDS UNLESS IT IS YOUR EQUIPMENT'''. If service providers see this type of ping traffic hitting their equipment for a while (i.e. more that a couple of minutes) or often expect to get Null Routed.

*fping xxx.xxx.xxx.xxx -t100 -D -T -c -s 1500 -L name-of-log-file.txt
**Where xxx.xxx.xxx.xxx is the ip address of the device you are pinging.
**This will create a timestamped file.
**-s 1500 sends 1500 byte pings, which is the maximum normal size. If you cannot send 1500 byte pings, there is something wrong somewhere on the network you are using.
**-t100 lowers the time between pings. 100=100ms. Lower it down until you get to the point of limited responsiveness. Generally you can lower the time all of the way down to one millisecond. '''Effectively, you are pinging as quickly as the response from one ping comes back without delay. This is good for detecting hosts that have ping rate limiting or also have inherent limitations on the ping speed. '''PING OTHER PEOPLES STUFF WITH CAUTION, INCLUDING ACD.NET EQUIPMENT. IF YOU PING ACD FOR LONG YOU WILL BE NULL ROUTED BY OUR NOC.'''

==How to use Ping testing ==
*In general you should open multiple ping windows to various hosts simultaneously. What matters most, is a consistent pattern of traffic issues to multiple devices '''THAT OCCUR AT THE SAME TIME'''. For example, if there are dropped or delayed packets all at the same time between multiple hosts, this more reliably shows that there is a problem.
*What matters most is not that one host dropped or delayed a packet; '''what does matter''' is when multiple hosts dropped or delayed a packet from your PC or site '''at the same time''', this is why having timestamps is critical. For this reason you must have multiple pings going at once to be able to correlate any data.
*'''Pinging ACD routers or ACD gateways will not result in good testable data, from the standpoint of high ping times.''' This is simply the case because our routers are busy doing other more important things than responding to customer requested pings. They are programmed to focus on shipping data and are programmed to delay or ignore your ping traffic when they are busy. It is common to see spikes in the responsiveness of pings in the range of 200-300ms for periods of time because these routers are running tasks and their responsiveness to ping requests is lower. Certain processes that run on a consistent cycle, such as BGP route updates or OSPF route updates will consistently spike the ping times for short periods of time, this is consistent and normal. When we don't see this when examining data, this is a cause for concern.
*Pinging websites like www.yahoo.com and www.google.com will also generally not produce good data. They don't want to waste all their precious CPU cycles returning pings.

==What to Ping==
On ACD systems you can ping these ip addresses. The platform is listed below as of the time of this writing.

*iperf.acd.net (Linux Platform)
*voip.acd.net (Phone Switch)
*switch.core.metroix.net (Cisco IOS 6509, SUP720-3B, max memory)
*switch2.core.metroix.net (Cisco IOS 6509, SUP720-3B, max memory)

Cell phone policy

2020-04-28T15:30:48Z

Schoen.kevin: Blanked the page

Cell phone policy

2020-04-28T14:40:48Z

Schoen.kevin: Created page with " * ACD will provide cellular service for all critical employees, or renumerate those employees for the cell service that they are otherwise purchasing. * The phone number of t..."

* ACD will provide cellular service for all critical employees, or renumerate those employees for the cell service that they are otherwise purchasing.
* The phone number of the Verizon cell service, or the cell service phone number must be listed in CMS under "cell phone". If it is not listed, and is removed, then the cell service will be cancelled and removed, and renumeration NOT occur, and you will be cancelled as a critical employee.
* Critical employees are expected to have the ACD provided cell phone on thier person during non-working hours, and are expected to answer critical calls during non-work hours.
* If the person does not answer the cell phone

Pinging with Fping and Collecting Ping Performance Data

2020-04-07T21:41:16Z

Schoen.kevin:

Fping is a command line application that allows for data collection and recording of the ping command data. It is basically like Ping, but is better, and has more features and functions. The most important feature is to log pings with time and date stamps to a file. In addition, it provides an accurate millisecond calculation on the ping command. FPING also supports 64 bit operating systems.

*Google fping 3.0
*From the drop down menu, select fping. Download the files and install in a directory, usually I put it in c:\fping.

==Limitations of Windows Based PC's for Reliable Ping Testing==

Pings are the very lowest priority packet for doing testing. This is the '''curse of collecting ping data''', but it is also a benefit of collecting ping data. Ping drops can occur due to any reason, including the source and destination's processing capability.

Pings take into account the cycle time through all routers and PC's. You will never obtain 100% low ping times on routers or PC's, because they are often doing other things. Average is what is important.

Windows based PC's do not guarantee processor queues for any specific ping applications. Lost packets either on the send or the return of ping packets is common and to be expected on all windows PCs, as there is no dedicated processing at the network layer. In addition, determining why a ping was lost cannot be reliably determined on a Windows PC. Data should be considered suspect on Windows based PC's. We recommend using the 64 bit ping application if your operating system is compatible with 64 bit.

What we know does provide accurate testing via packet loss is Cisco IOS Router, and dedicated linux testing tends to work better, because there is less of an operating system to go through (i.e. gui, etc) to get to the network card. Dedicated network processor cards in the linux platform should.

In general, reliable ping testing should primarily be performed on Cisco IOS capable routers. FPING does some cool stuff, but ACD generally focuses on ping testing from our Cisco IOS routes.

'''We are in the process of testing fping compared to ping, and seeing if there is a way to make sure the buffer queues are adequate to guarantee processing of all low priority packets. This is pending as of 03/20/12'''

'''We are in process of testing fping compared to Cisco IOS routers on unloaded Windows 7/Windows 8, etc boxes as of 10/01/12'''

==Data relied upon for debugging or troubleshooting==

*ACD does not utilize the default command line application for ping testing or packet loss. This application does not provide any logging or correlation for the data collection. We need timestamps that are accurate to correlate to any issue we may be able to detect in the logging.

*ACD does utilize and accept FPING data with the above Windows caveats. We need the text file that has been run on the standard command structure as described in this document.

*ACD does prefer Cisco IOS ping data tests above all else and that is what we principally do debugging upon.

==Command Structure==

'''Long term pinging'''

In command prompt type: cd C:\fping

The command structure that should be used:

*fping xxx.xxx.xxx.xxx -D -T -c -s 1500 -L name-of-log-file.txt
**Where xxx.xxx.xxx.xxx is the ip address of the device you are pinging.
**This will create a timestamped file.
**-s 1500 sends 1500 byte pings, which is the maximum normal size. If you cannot send 1500 byte pings, there is something wrong somewhere on the network you are using.

Mail the log file created by fping to support@acd.net.

'''Aggressive Ping Testing'''
This should be used to detect issues with CRC and other line errors, generally this will stress the equipment that you are reaching. '''DO NOT PING EQUIPMENT WITH THESE COMMANDS UNLESS IT IS YOUR EQUIPMENT'''. If service providers see this type of ping traffic hitting their equipment for a while (i.e. more that a couple of minutes) or often expect to get Null Routed.

*fping xxx.xxx.xxx.xxx -t100 -D -T -c -s 1500 -L name-of-log-file.txt
**Where xxx.xxx.xxx.xxx is the ip address of the device you are pinging.
**This will create a timestamped file.
**-s 1500 sends 1500 byte pings, which is the maximum normal size. If you cannot send 1500 byte pings, there is something wrong somewhere on the network you are using.
**-t100 lowers the time between pings. 100=100ms. Lower it down until you get to the point of limited responsiveness. Generally you can lower the time all of the way down to one millisecond. '''Effectively, you are pinging as quickly as the response from one ping comes back without delay. This is good for detecting hosts that have ping rate limiting or also have inherent limitations on the ping speed. '''PING OTHER PEOPLES STUFF WITH CAUTION, INCLUDING ACD.NET EQUIPMENT. IF YOU PING ACD FOR LONG YOU WILL BE NULL ROUTED BY OUR NOC.'''

==How to use Ping testing ==
*In general you should open multiple ping windows to various hosts simultaneously. What matters most, is a consistent pattern of traffic issues to multiple devices '''THAT OCCUR AT THE SAME TIME'''. For example, if there are dropped or delayed packets all at the same time between multiple hosts, this more reliably shows that there is a problem.
*What matters most is not that one host dropped or delayed a packet; '''what does matter''' is when multiple hosts dropped or delayed a packet from your PC or site '''at the same time''', this is why having timestamps is critical. For this reason you must have multiple pings going at once to be able to correlate any data.
*'''Pinging ACD routers or ACD gateways will not result in good testable data, from the standpoint of high ping times.''' This is simply the case because our routers are busy doing other more important things than responding to customer requested pings. They are programmed to focus on shipping data and are programmed to delay or ignore your ping traffic when they are busy. It is common to see spikes in the responsiveness of pings in the range of 200-300ms for periods of time because these routers are running tasks and their responsiveness to ping requests is lower. Certain processes that run on a consistent cycle, such as BGP route updates or OSPF route updates will consistently spike the ping times for short periods of time, this is consistent and normal. When we don't see this when examining data, this is a cause for concern.
*Pinging websites like www.yahoo.com and www.google.com will also generally not produce good data. They don't want to waste all their precious CPU cycles returning pings.

==What to Ping==
On ACD systems you can ping these ip addresses. The platform is listed below as of the time of this writing.

*iperf.acd.net (Linux Platform)
*voip.acd.net (Phone Switch)
*switch.core.metroix.net (Cisco IOS 6509, SUP720-3B, max memory)
*switch2.core.metroix.net (Cisco IOS 6509, SUP720-3B, max memory)

Customer Premise Equipment Used by ACD, Limitations and Supported Configurations

2020-02-10T18:25:52Z

Schoen.kevin: /* Business Deployment Routers or Switches */

To Support our networks, ACD uses a variety of pieces of equipment. ACD is far superior to other providers in that we monitor 100% of our network equipment, including equipment at your site. Thus we often know that equipment is having problems far before customers experience those problems. Each customer is different and needs different types of equipment to support their connectivity.

==Services Included at no charge for small businesses and Residential==

Basic Network Address Translation for up to 20 devices
* This does not include pin-hole routing through the NAT interface.
and/or
Static IP routing

If you need more services than this, then you need Managed Firewall Services. Sales can provide you with pricing.

==Managed Firewall Service==

ACD provides firewall service to customers. Customers are charged a set monthly fee for firewalling, and a configuration change fee that is one time per configuration change or debugging process.

Limitation of Liability - ACD accepts no risk for misconfiguration or operation of a customers internal network. We are only providing service as support service to customers own internal security.

==Switches vs. Routers vs. Switch/Routers==

Switches - do not perform any firewalling, Network Address Translation, or Security. It is not preferred that we deploy switches, however in some situations we deploy these due to customer requirements or certain network topologies.

Routers - do perform routing, firewalling, Network Address Transation, and Security, however they do not perform any switching, thus in many simpler failover situations there are advantages to putting in switches.

Switch/Routers - These are devices that have facilities to perform both switching and routing, thus offer the greatest flexability but often at greater cost and complexity of configuration. These do not do so at the fastest speeds typically.

==Equipment Used for Deployment==

Residential Deployment Routers for fiber-optic service

*Ubiquiti ER-X and an Air Cube
*Zhone (no longer in primary production deployment as of 07/17/19)

==Business Deployment Routers or Switches==

ACD sales may charge different costs for the utilization of this equipment.

Router Platforms
*Ubiquiti ER-X Router - 1gb interface: Generally small / Medium Business, office sizes of 50 computers with moderate firewalling and flitering needs.

*Ubiquiti EdgeRouter Infinity - ER‑8‑XG Router - 10gb interface: 8 port 10gb interfaces. For customers that require 10gb interfaces and cannot make space or power available for the Cisco 6504E can use these devices but it is preferred that customer use Cisco 6504E Sup2T platform due to software maturity. Additionally, ACD does not support OSPF and BGP protcol on these devices at this particular time until additional testing is done, thus static routing will be provided.
**Supports Redundant Power. These may add additional costs.
**Supports AC and DC Power. These may add additional costs.

Switch/Router Platforms

*Ubiquiti EdgeRouter12 Switch/Router - 1gb interface: Generally Medium sized businesses, midsized entities that have 50+ computers, and/or need more powerfull firewalling and filtering needs.

*Cisco 6504E - Supervisor 2T - Core Switch/Router - 1 and 10gb interfaces. Internet Service Providers, generally large businesses, institutions, and educational customers, or where locations where security is not in a good condition at the customer premise. Where Denial of Service attacks are more likely to occur due to transient users like students, the general public, or governmental or institutional customers or inattention to security. Can handle a broad spectrum of service scenarios. These systems are 5 Rack Units in height and require adequate power, and have dual power supplies and redundant CPU's available. For NAT service to service hundreds of users these systems are the primary system that ACD will support, as NAT is fully supported in Hardware, as is firewalling.
**Supports Redundant Power.
**Supports ACD and DC Power.
**Supports Redundant CPU's.
**Power needs are larger than other devices.

Switch Platforms
*Ubiquiti Edgeswitch 8 - 150 Watt - ES-8-150W - Switch - 1gb interface, does not support any routing. This is a tempurature hardend switch when on -48vdc power. This switch can be deployed to customers sites where there is not a good temperature control. They can operate off of AC or DC power
**When on AC power the tempurature range is -13 to +113 degrees F.
**When on External DC power the tempurature range is -13 to +140 degrees F.

*Ubiquiti EdgeSwitch ES‑16‑XG - Switch - 1 and 10gb interfaces: does not support any routing. This will be deployed where we have a ring topology and want to make sure that customers are redundant down both pathways.

Cisco 3825, Cisco 3560G switches we are deploying as well. Need to update these.

==WiFi Deployment==
*AirCube - Used for residential and small or medium business WiFi. WiFi 5 (802.11ac) compatible.

Customer Premise Equipment Used by ACD, Limitations and Supported Configurations

2020-02-10T18:24:57Z

Schoen.kevin: /* Switches vs. Routers vs. Switch/Routers */

To Support our networks, ACD uses a variety of pieces of equipment. ACD is far superior to other providers in that we monitor 100% of our network equipment, including equipment at your site. Thus we often know that equipment is having problems far before customers experience those problems. Each customer is different and needs different types of equipment to support their connectivity.

==Services Included at no charge for small businesses and Residential==

Basic Network Address Translation for up to 20 devices
* This does not include pin-hole routing through the NAT interface.
and/or
Static IP routing

If you need more services than this, then you need Managed Firewall Services. Sales can provide you with pricing.

==Managed Firewall Service==

ACD provides firewall service to customers. Customers are charged a set monthly fee for firewalling, and a configuration change fee that is one time per configuration change or debugging process.

Limitation of Liability - ACD accepts no risk for misconfiguration or operation of a customers internal network. We are only providing service as support service to customers own internal security.

==Switches vs. Routers vs. Switch/Routers==

Switches - do not perform any firewalling, Network Address Translation, or Security. It is not preferred that we deploy switches, however in some situations we deploy these due to customer requirements or certain network topologies.

Routers - do perform routing, firewalling, Network Address Transation, and Security, however they do not perform any switching, thus in many simpler failover situations there are advantages to putting in switches.

Switch/Routers - These are devices that have facilities to perform both switching and routing, thus offer the greatest flexability but often at greater cost and complexity of configuration. These do not do so at the fastest speeds typically.

==Equipment Used for Deployment==

Residential Deployment Routers for fiber-optic service

*Ubiquiti ER-X and an Air Cube
*Zhone (no longer in primary production deployment as of 07/17/19)

==Business Deployment Routers or Switches==

ACD sales may charge different costs for the utilization of this equipment.

Router Platforms
*Ubiquiti ER-X Router - 1gb interface: Generally small / Medium Business, office sizes of 50 computers with moderate firewalling and flitering needs.

*Ubiquiti EdgeRouter Infinity - ER‑8‑XG Router - 10gb interface: 8 port 10gb interfaces. For customers that require 10gb interfaces and cannot make space or power available for the Cisco 6504E can use these devices but it is preferred that customer use Cisco 6504E Sup2T platform due to software maturity. Additionally, ACD does not support OSPF and BGP protcol on these devices at this particular time until additional testing is done, thus static routing will be provided.
**Supports Redundant Power. These may add additional costs.
**Supports AC and DC Power. These may add additional costs.

Switch/Router Platforms

*Ubiquiti EdgeRouter12 Switch/Router - 1gb interface: Generally Medium sized businesses, midsized entities that have 50+ computers, and/or need more powerfull firewalling and filtering needs.

*Cisco 6504E - Supervisor 2T - Core Switch/Router - 1 and 10gb interfaces. Internet Service Providers, generally large businesses, institutions, and educational customers, or where locations where security is not in a good condition at the customer premise. Where Denial of Service attacks are more likely to occur due to transient users like students, the general public, or governmental or institutional customers or inattention to security. Can handle a broad spectrum of service scenarios. These systems are 5 Rack Units in height and require adequate power, and have dual power supplies and redundant CPU's available. For NAT service to service hundreds of users these systems are the primary system that ACD will support, as NAT is fully supported in Hardware, as is firewalling.
**Supports Redundant Power.
**Supports ACD and DC Power.
**Supports Redundant CPU's.

Switch Platforms
*Ubiquiti Edgeswitch 8 - 150 Watt - ES-8-150W - Switch - 1gb interface, does not support any routing. This is a tempurature hardend switch when on -48vdc power. This switch can be deployed to customers sites where there is not a good temperature control. They can operate off of AC or DC power
**When on AC power the tempurature range is -13 to +113 degrees F.
**When on External DC power the tempurature range is -13 to +140 degrees F.

*Ubiquiti EdgeSwitch ES‑16‑XG - Switch - 1 and 10gb interfaces: does not support any routing. This will be deployed where we have a ring topology and want to make sure that customers are redundant down both pathways.

Cisco 3825, Cisco 3560G switches we are deploying as well. Need to update these.

==WiFi Deployment==
*AirCube - Used for residential and small or medium business WiFi. WiFi 5 (802.11ac) compatible.

Customer Premise Equipment Used by ACD, Limitations and Supported Configurations

2020-02-10T18:23:18Z

Schoen.kevin:

To Support our networks, ACD uses a variety of pieces of equipment. ACD is far superior to other providers in that we monitor 100% of our network equipment, including equipment at your site. Thus we often know that equipment is having problems far before customers experience those problems. Each customer is different and needs different types of equipment to support their connectivity.

==Services Included at no charge for small businesses and Residential==

Basic Network Address Translation for up to 20 devices
* This does not include pin-hole routing through the NAT interface.
and/or
Static IP routing

If you need more services than this, then you need Managed Firewall Services. Sales can provide you with pricing.

==Managed Firewall Service==

ACD provides firewall service to customers. Customers are charged a set monthly fee for firewalling, and a configuration change fee that is one time per configuration change or debugging process.

Limitation of Liability - ACD accepts no risk for misconfiguration or operation of a customers internal network. We are only providing service as support service to customers own internal security.

==Switches vs. Routers vs. Switch/Routers==

Switches - do not perform any firewalling, Network Address Translation, or Security. It is not preferred that we deploy switches, however in some situations we deploy these due to customer requirements or certain network topologies.

Routers - do perform routing, firewalling, Network Address Transation, and Security, however they do not perform any switching, thus in many simpler failover situations there are advantages to putting in switches.

Switch/Routers - These are devices that have facilities to perform both switching and routing, thus offer the greatest flexability but often at greater cost and complexity of configuration.

==Equipment Used for Deployment==

Residential Deployment Routers for fiber-optic service

*Ubiquiti ER-X and an Air Cube
*Zhone (no longer in primary production deployment as of 07/17/19)

==Business Deployment Routers or Switches==

ACD sales may charge different costs for the utilization of this equipment.

Router Platforms
*Ubiquiti ER-X Router - 1gb interface: Generally small / Medium Business, office sizes of 50 computers with moderate firewalling and flitering needs.

*Ubiquiti EdgeRouter Infinity - ER‑8‑XG Router - 10gb interface: 8 port 10gb interfaces. For customers that require 10gb interfaces and cannot make space or power available for the Cisco 6504E can use these devices but it is preferred that customer use Cisco 6504E Sup2T platform due to software maturity. Additionally, ACD does not support OSPF and BGP protcol on these devices at this particular time until additional testing is done, thus static routing will be provided.
**Supports Redundant Power. These may add additional costs.
**Supports AC and DC Power. These may add additional costs.

Switch/Router Platforms

*Ubiquiti EdgeRouter12 Switch/Router - 1gb interface: Generally Medium sized businesses, midsized entities that have 50+ computers, and/or need more powerfull firewalling and filtering needs.

*Cisco 6504E - Supervisor 2T - Core Switch/Router - 1 and 10gb interfaces. Internet Service Providers, generally large businesses, institutions, and educational customers, or where locations where security is not in a good condition at the customer premise. Where Denial of Service attacks are more likely to occur due to transient users like students, the general public, or governmental or institutional customers or inattention to security. Can handle a broad spectrum of service scenarios. These systems are 5 Rack Units in height and require adequate power, and have dual power supplies and redundant CPU's available. For NAT service to service hundreds of users these systems are the primary system that ACD will support, as NAT is fully supported in Hardware, as is firewalling.
**Supports Redundant Power.
**Supports ACD and DC Power.
**Supports Redundant CPU's.

Switch Platforms
*Ubiquiti Edgeswitch 8 - 150 Watt - ES-8-150W - Switch - 1gb interface, does not support any routing. This is a tempurature hardend switch when on -48vdc power. This switch can be deployed to customers sites where there is not a good temperature control. They can operate off of AC or DC power
**When on AC power the tempurature range is -13 to +113 degrees F.
**When on External DC power the tempurature range is -13 to +140 degrees F.

*Ubiquiti EdgeSwitch ES‑16‑XG - Switch - 1 and 10gb interfaces: does not support any routing. This will be deployed where we have a ring topology and want to make sure that customers are redundant down both pathways.

Cisco 3825, Cisco 3560G switches we are deploying as well. Need to update these.

==WiFi Deployment==
*AirCube - Used for residential and small or medium business WiFi. WiFi 5 (802.11ac) compatible.

Assigned Sales Person or agent and Reservation of Customer Accounts and Leads

2019-10-15T19:25:18Z

Schoen.kevin: /* ORDER OF PRIORITY OF DETERMINING WHO IS IS THE SALES REPRESENTATIVE OF THE CUSTOMER FOR A PARTICULAR LOCATION */

== PURPOSE OF THE POLICY ==

* To provide a precise pathway to determine who receives commission and sales support when multiple parties wish to quote a customer location ACD services.
* To ensure that ACD pays commission to the Qualified Sales Representative that is responsible for the sales effort, as defined under this policy.
* To eliminate channel conflict.
* To make sure that a sales party that did not put in principal effort into a sale does not get credit for a sales party that did not put in the principal effort. Only one party will be determined to have put in principal effort into a sale.

NOTE: Non Qualified Sales Representatives DO NOT receive the benefits under this agreement.

== EXAMPLE SITUATION ==

Situation #1: 
Qualified Sales Representative A has provided a quote to potential customer for Location C within the last 6 months. Qualified Sales Representative B has visited a customer or spoken to a customer and found out that another ACD Sales Representative A, has already interacted and/or quoted a customer for location C. Qualified Sales Representative B, wants to complete the sale and cut Qualified Sales Representative A out of the commission. Sales Representative B makes that assertion that they know the customer, they are best friends with customer, and can assure that the deal gets done, as the logic to cut out Sales Representative B of the deal for Location C.

Result: Sales Representative A is due the commission.

Reason: Sales Representative A first provided a quote.

Situation #1: 
Sales Representative B has provided a quote to potential customer. Sales Representative A has visited a customer or spoken to a customer and found out that another ACD Sales Representative B, has already interacted and/or quoted a customer for a particular location. Sales Representative A, wants to complete the sales and cut Sales Representative B out of the commission. Sales Representative A makes that assertion that they know the customer, they are best friends with customer, and can assure that the deal gets done, as the logic to cut out Sales Representative B of the deal.

Result: Sales Representative B gets to submit the quote and is due the commission.

Reason: Sales Representative B first provided a quote.

Situation #2: 
Sales Representative A already has completed and closed business with the customer at Location E. Sales Representative D finds out either via a visit that ACD has already provides service to one or more locations, and finds out from the Customer that the Customer would like service at Location F. Sales Representative C finds out that the customer wants service at location F, after Sales Representative D submits a quote request or feasibility request to ACD. Sales Representative C says that the customer is theirs. ACD's system documentation indicate that the Sales Representative C has not interacted with the customer in 6 months.

Result: Sales Representative D gets to submit the quote and is due commission for the location F.

Reason: The customer has not been interacted with by sales person C in a reasonable amount of time.

Situation #3: 
Sales Representative G already has completed and closed business with the customer at Location I. Sales Representative H finds out either via a visit that ACD has already provides service to one or more locations, and finds out from the Customer that the Customer would like service at Location I. Sales Representative G finds out that the customer wants service at location I, after Sales Representative H submits a quote request or feasibility request to ACD. Sales Representative G says that the customer is theirs. ACD's Customer Management System documentation indicates that the Sales Representative G has a qualified interaction with the customer within the preceding 6 months

Result: Sales Representative G gets to submit the quote and due commission for location I.

Reason: The customer has been interacted with by sales person G in a reasonable amount of time.

== DEFINITION OF SALES REPRESENTATIVES ==

A "Sales Representative" is the following:

 One of the categories of persons or companies:
* ACD Sales Persons
** This is an employee of ACD, and is typically paid some salary plus commission
* ACD Commission Only Salesperson
** This is an employee of ACD, and is not paid a salary
* ACD Sales Agents
** An Agent Has an Executed Agent Agreement
*** NOTE ON MODIFIED AGENT AGREEMENT: Agents may negotiate a different agreement with ACD, for a varying levelS of commission. If the agent negotiated a higher commission rate than the standard rate, the agent will receive a higher price than what other agents or other ACD sales persons sell services for.
* ACD Referral Partners
** This is a party that refers customers to ACD. They may or may not receive a referral fee.

== DEFINITION OF A QUALIFIED OR NON QUALIFIED SALES REPRESENTATIVE ==

The definition of a qualified and a non-qualified sales representative are below:

A "Qualified Sales Representative" is a Sales Representative that has met the quota requirements under ACD Sales Person employee standards, ACD Sales Agent Agreement standards, or ACD Referral Agreement standards.

A "Non Qualified Sales Representative" is a Sales Representative that has not met the quota requirements under ACD Sales Person, ACD Commission Only Sales Person employee standards, ACD Sales Agent Agreement standards, or ACD Referral Agreement standards.

== ACCOUNT SIZE DEFINITION ==

An account is defined as a Smaller Account if the customer has been quoted services for less than $300 per month or less in the last 12 months.

An account is defined as a Large Account, if the customer has been quoted services for more than $300 per month or more in the last 12 months.

== RESERVATION PERIOD FOR A CUSTOMER ==

A Qualified Sales Representative Reservation Period
* Small Accounts 4 months.
* Large Accounts 6 months.

A Non Qualified Sales Representative Reservation Period
* Small Accounts 2 months.
* Large Accounts 3 months.

== SAME PRICING PROVIDED TO ALL SALES REPRESENTATIVES ==

ACD provides the same price to all sales representatives.

Exception: If a Sales Representative is under a modified agreement, i.e. where the rate is higher than the ACD standard rate, or where the terms are less favorable, ACD will have a modified price under that agreement, and the quotes the sales agent receives will be higher.

== PARTICULAR LOCATION ==

A particular location is a unique address or location that a customer can receive services.

== ORDER OF PRIORITY OF DETERMINING WHO IS IS THE SALES REPRESENTATIVE OF THE CUSTOMER FOR A PARTICULAR LOCATION ==

# Did the Sales Representative documented contact with the customer for the location in question in CMS (our online quoting tool) by requesting a quote or feasibility or by uploading a quote.
# Did the Sales Representative document activities within CMS within the reservation period?
# Was a documented quote delivered to the customer by the Sales Representative?

== 50% / 50% accounts==

* A commission may be split by a Sales Representatives, if it is agreed to by the two Sales Representatives at the time of the submission of the quote to the customer and this agreement to split the sales commission is documented to ACD. That agreement to split commission, should be documented via a sales@acd.net with both parties cc'ed on the email communication. This must be agreed to mutually by two sales people or a different percentage as per agreement. If there is not affirmative confirmation, ACD will not split the commission and will pay the Sales Representative that it determines is the Commissionable Sales Representative.

== Policy in multiple sales people or agent entities quoting a customer ==

* The first party that requests a fiber feasibility to submit a quote to a party is the entity that controls the submission of an order or a quote, and gets credit for the commission, if the following is true:
* The quote must be uploaded and/or provided to ACD at the time the quote is submitted to the following email address sales@acd.net or upload.salespersonname@acd.net to have credit. If the quote is not provided to ACD at the time of submission, credit is not provided. No other form or proof will be considered under any circumstance.
* Only one quote has gone to the customer. If two quotes have gone to the customer, the quote that was first submitted to the customer and the quote was documented to ACD, the sales party who first submitted shall be the controlling party for the sales and all sales commission. The party that is second, third or further to submit the quote will not be provided credit for any sale.
* The quote that is documented is not older than 12 months. If the last quote provided to the customer is older than 12 months there is no reservation.

[[Category:Sales]]
[[Category:Administration]]
[[Category:Employee Manual]]

Assigned Sales Person or agent and Reservation of Customer Accounts and Leads

2019-10-15T19:24:55Z

Schoen.kevin: /* ORDER OF PRIORITY OF DETERMINING WHO IS IS THE SALES REPRESENTATIVE OF THE CUSTOMER FOR A PARTICULAR LOCATION */

== PURPOSE OF THE POLICY ==

* To provide a precise pathway to determine who receives commission and sales support when multiple parties wish to quote a customer location ACD services.
* To ensure that ACD pays commission to the Qualified Sales Representative that is responsible for the sales effort, as defined under this policy.
* To eliminate channel conflict.
* To make sure that a sales party that did not put in principal effort into a sale does not get credit for a sales party that did not put in the principal effort. Only one party will be determined to have put in principal effort into a sale.

NOTE: Non Qualified Sales Representatives DO NOT receive the benefits under this agreement.

== EXAMPLE SITUATION ==

Situation #1: 
Qualified Sales Representative A has provided a quote to potential customer for Location C within the last 6 months. Qualified Sales Representative B has visited a customer or spoken to a customer and found out that another ACD Sales Representative A, has already interacted and/or quoted a customer for location C. Qualified Sales Representative B, wants to complete the sale and cut Qualified Sales Representative A out of the commission. Sales Representative B makes that assertion that they know the customer, they are best friends with customer, and can assure that the deal gets done, as the logic to cut out Sales Representative B of the deal for Location C.

Result: Sales Representative A is due the commission.

Reason: Sales Representative A first provided a quote.

Situation #1: 
Sales Representative B has provided a quote to potential customer. Sales Representative A has visited a customer or spoken to a customer and found out that another ACD Sales Representative B, has already interacted and/or quoted a customer for a particular location. Sales Representative A, wants to complete the sales and cut Sales Representative B out of the commission. Sales Representative A makes that assertion that they know the customer, they are best friends with customer, and can assure that the deal gets done, as the logic to cut out Sales Representative B of the deal.

Result: Sales Representative B gets to submit the quote and is due the commission.

Reason: Sales Representative B first provided a quote.

Situation #2: 
Sales Representative A already has completed and closed business with the customer at Location E. Sales Representative D finds out either via a visit that ACD has already provides service to one or more locations, and finds out from the Customer that the Customer would like service at Location F. Sales Representative C finds out that the customer wants service at location F, after Sales Representative D submits a quote request or feasibility request to ACD. Sales Representative C says that the customer is theirs. ACD's system documentation indicate that the Sales Representative C has not interacted with the customer in 6 months.

Result: Sales Representative D gets to submit the quote and is due commission for the location F.

Reason: The customer has not been interacted with by sales person C in a reasonable amount of time.

Situation #3: 
Sales Representative G already has completed and closed business with the customer at Location I. Sales Representative H finds out either via a visit that ACD has already provides service to one or more locations, and finds out from the Customer that the Customer would like service at Location I. Sales Representative G finds out that the customer wants service at location I, after Sales Representative H submits a quote request or feasibility request to ACD. Sales Representative G says that the customer is theirs. ACD's Customer Management System documentation indicates that the Sales Representative G has a qualified interaction with the customer within the preceding 6 months

Result: Sales Representative G gets to submit the quote and due commission for location I.

Reason: The customer has been interacted with by sales person G in a reasonable amount of time.

== DEFINITION OF SALES REPRESENTATIVES ==

A "Sales Representative" is the following:

 One of the categories of persons or companies:
* ACD Sales Persons
** This is an employee of ACD, and is typically paid some salary plus commission
* ACD Commission Only Salesperson
** This is an employee of ACD, and is not paid a salary
* ACD Sales Agents
** An Agent Has an Executed Agent Agreement
*** NOTE ON MODIFIED AGENT AGREEMENT: Agents may negotiate a different agreement with ACD, for a varying levelS of commission. If the agent negotiated a higher commission rate than the standard rate, the agent will receive a higher price than what other agents or other ACD sales persons sell services for.
* ACD Referral Partners
** This is a party that refers customers to ACD. They may or may not receive a referral fee.

== DEFINITION OF A QUALIFIED OR NON QUALIFIED SALES REPRESENTATIVE ==

The definition of a qualified and a non-qualified sales representative are below:

A "Qualified Sales Representative" is a Sales Representative that has met the quota requirements under ACD Sales Person employee standards, ACD Sales Agent Agreement standards, or ACD Referral Agreement standards.

A "Non Qualified Sales Representative" is a Sales Representative that has not met the quota requirements under ACD Sales Person, ACD Commission Only Sales Person employee standards, ACD Sales Agent Agreement standards, or ACD Referral Agreement standards.

== ACCOUNT SIZE DEFINITION ==

An account is defined as a Smaller Account if the customer has been quoted services for less than $300 per month or less in the last 12 months.

An account is defined as a Large Account, if the customer has been quoted services for more than $300 per month or more in the last 12 months.

== RESERVATION PERIOD FOR A CUSTOMER ==

A Qualified Sales Representative Reservation Period
* Small Accounts 4 months.
* Large Accounts 6 months.

A Non Qualified Sales Representative Reservation Period
* Small Accounts 2 months.
* Large Accounts 3 months.

== SAME PRICING PROVIDED TO ALL SALES REPRESENTATIVES ==

ACD provides the same price to all sales representatives.

Exception: If a Sales Representative is under a modified agreement, i.e. where the rate is higher than the ACD standard rate, or where the terms are less favorable, ACD will have a modified price under that agreement, and the quotes the sales agent receives will be higher.

== PARTICULAR LOCATION ==

A particular location is a unique address or location that a customer can receive services.

== ORDER OF PRIORITY OF DETERMINING WHO IS IS THE SALES REPRESENTATIVE OF THE CUSTOMER FOR A PARTICULAR LOCATION ==

# Did the Sales Representative documented contact with the customer for the location in question in CMS (our online quoting tool) by requesting a quote or feasibility or by uploading a quote.
# Did the Sales Representative activities within reservation period?
# Was a documented quote delivered to the customer by the Sales Representative?

== 50% / 50% accounts==

* A commission may be split by a Sales Representatives, if it is agreed to by the two Sales Representatives at the time of the submission of the quote to the customer and this agreement to split the sales commission is documented to ACD. That agreement to split commission, should be documented via a sales@acd.net with both parties cc'ed on the email communication. This must be agreed to mutually by two sales people or a different percentage as per agreement. If there is not affirmative confirmation, ACD will not split the commission and will pay the Sales Representative that it determines is the Commissionable Sales Representative.

== Policy in multiple sales people or agent entities quoting a customer ==

* The first party that requests a fiber feasibility to submit a quote to a party is the entity that controls the submission of an order or a quote, and gets credit for the commission, if the following is true:
* The quote must be uploaded and/or provided to ACD at the time the quote is submitted to the following email address sales@acd.net or upload.salespersonname@acd.net to have credit. If the quote is not provided to ACD at the time of submission, credit is not provided. No other form or proof will be considered under any circumstance.
* Only one quote has gone to the customer. If two quotes have gone to the customer, the quote that was first submitted to the customer and the quote was documented to ACD, the sales party who first submitted shall be the controlling party for the sales and all sales commission. The party that is second, third or further to submit the quote will not be provided credit for any sale.
* The quote that is documented is not older than 12 months. If the last quote provided to the customer is older than 12 months there is no reservation.

[[Category:Sales]]
[[Category:Administration]]
[[Category:Employee Manual]]

Assigned Sales Person or agent and Reservation of Customer Accounts and Leads

2019-10-15T19:24:05Z

Schoen.kevin: /* EXAMPLE SITUATION */

== PURPOSE OF THE POLICY ==

* To provide a precise pathway to determine who receives commission and sales support when multiple parties wish to quote a customer location ACD services.
* To ensure that ACD pays commission to the Qualified Sales Representative that is responsible for the sales effort, as defined under this policy.
* To eliminate channel conflict.
* To make sure that a sales party that did not put in principal effort into a sale does not get credit for a sales party that did not put in the principal effort. Only one party will be determined to have put in principal effort into a sale.

NOTE: Non Qualified Sales Representatives DO NOT receive the benefits under this agreement.

== EXAMPLE SITUATION ==

Situation #1: 
Qualified Sales Representative A has provided a quote to potential customer for Location C within the last 6 months. Qualified Sales Representative B has visited a customer or spoken to a customer and found out that another ACD Sales Representative A, has already interacted and/or quoted a customer for location C. Qualified Sales Representative B, wants to complete the sale and cut Qualified Sales Representative A out of the commission. Sales Representative B makes that assertion that they know the customer, they are best friends with customer, and can assure that the deal gets done, as the logic to cut out Sales Representative B of the deal for Location C.

Result: Sales Representative A is due the commission.

Reason: Sales Representative A first provided a quote.

Situation #1: 
Sales Representative B has provided a quote to potential customer. Sales Representative A has visited a customer or spoken to a customer and found out that another ACD Sales Representative B, has already interacted and/or quoted a customer for a particular location. Sales Representative A, wants to complete the sales and cut Sales Representative B out of the commission. Sales Representative A makes that assertion that they know the customer, they are best friends with customer, and can assure that the deal gets done, as the logic to cut out Sales Representative B of the deal.

Result: Sales Representative B gets to submit the quote and is due the commission.

Reason: Sales Representative B first provided a quote.

Situation #2: 
Sales Representative A already has completed and closed business with the customer at Location E. Sales Representative D finds out either via a visit that ACD has already provides service to one or more locations, and finds out from the Customer that the Customer would like service at Location F. Sales Representative C finds out that the customer wants service at location F, after Sales Representative D submits a quote request or feasibility request to ACD. Sales Representative C says that the customer is theirs. ACD's system documentation indicate that the Sales Representative C has not interacted with the customer in 6 months.

Result: Sales Representative D gets to submit the quote and is due commission for the location F.

Reason: The customer has not been interacted with by sales person C in a reasonable amount of time.

Situation #3: 
Sales Representative G already has completed and closed business with the customer at Location I. Sales Representative H finds out either via a visit that ACD has already provides service to one or more locations, and finds out from the Customer that the Customer would like service at Location I. Sales Representative G finds out that the customer wants service at location I, after Sales Representative H submits a quote request or feasibility request to ACD. Sales Representative G says that the customer is theirs. ACD's Customer Management System documentation indicates that the Sales Representative G has a qualified interaction with the customer within the preceding 6 months

Result: Sales Representative G gets to submit the quote and due commission for location I.

Reason: The customer has been interacted with by sales person G in a reasonable amount of time.

== DEFINITION OF SALES REPRESENTATIVES ==

A "Sales Representative" is the following:

 One of the categories of persons or companies:
* ACD Sales Persons
** This is an employee of ACD, and is typically paid some salary plus commission
* ACD Commission Only Salesperson
** This is an employee of ACD, and is not paid a salary
* ACD Sales Agents
** An Agent Has an Executed Agent Agreement
*** NOTE ON MODIFIED AGENT AGREEMENT: Agents may negotiate a different agreement with ACD, for a varying levelS of commission. If the agent negotiated a higher commission rate than the standard rate, the agent will receive a higher price than what other agents or other ACD sales persons sell services for.
* ACD Referral Partners
** This is a party that refers customers to ACD. They may or may not receive a referral fee.

== DEFINITION OF A QUALIFIED OR NON QUALIFIED SALES REPRESENTATIVE ==

The definition of a qualified and a non-qualified sales representative are below:

A "Qualified Sales Representative" is a Sales Representative that has met the quota requirements under ACD Sales Person employee standards, ACD Sales Agent Agreement standards, or ACD Referral Agreement standards.

A "Non Qualified Sales Representative" is a Sales Representative that has not met the quota requirements under ACD Sales Person, ACD Commission Only Sales Person employee standards, ACD Sales Agent Agreement standards, or ACD Referral Agreement standards.

== ACCOUNT SIZE DEFINITION ==

An account is defined as a Smaller Account if the customer has been quoted services for less than $300 per month or less in the last 12 months.

An account is defined as a Large Account, if the customer has been quoted services for more than $300 per month or more in the last 12 months.

== RESERVATION PERIOD FOR A CUSTOMER ==

A Qualified Sales Representative Reservation Period
* Small Accounts 4 months.
* Large Accounts 6 months.

A Non Qualified Sales Representative Reservation Period
* Small Accounts 2 months.
* Large Accounts 3 months.

== SAME PRICING PROVIDED TO ALL SALES REPRESENTATIVES ==

ACD provides the same price to all sales representatives.

Exception: If a Sales Representative is under a modified agreement, i.e. where the rate is higher than the ACD standard rate, or where the terms are less favorable, ACD will have a modified price under that agreement, and the quotes the sales agent receives will be higher.

== PARTICULAR LOCATION ==

A particular location is a unique address or location that a customer can receive services.

== ORDER OF PRIORITY OF DETERMINING WHO IS IS THE SALES REPRESENTATIVE OF THE CUSTOMER FOR A PARTICULAR LOCATION ==

# Did the Sales Representative documented contact with the customer for the location in question in CMS by requesting a quote or feasibility or by uploading a quote.
# Did the Sales Representative activities within reservation period?
# Was a documented quote delivered to the customer by the Sales Representative?

== 50% / 50% accounts==

* A commission may be split by a Sales Representatives, if it is agreed to by the two Sales Representatives at the time of the submission of the quote to the customer and this agreement to split the sales commission is documented to ACD. That agreement to split commission, should be documented via a sales@acd.net with both parties cc'ed on the email communication. This must be agreed to mutually by two sales people or a different percentage as per agreement. If there is not affirmative confirmation, ACD will not split the commission and will pay the Sales Representative that it determines is the Commissionable Sales Representative.

== Policy in multiple sales people or agent entities quoting a customer ==

* The first party that requests a fiber feasibility to submit a quote to a party is the entity that controls the submission of an order or a quote, and gets credit for the commission, if the following is true:
* The quote must be uploaded and/or provided to ACD at the time the quote is submitted to the following email address sales@acd.net or upload.salespersonname@acd.net to have credit. If the quote is not provided to ACD at the time of submission, credit is not provided. No other form or proof will be considered under any circumstance.
* Only one quote has gone to the customer. If two quotes have gone to the customer, the quote that was first submitted to the customer and the quote was documented to ACD, the sales party who first submitted shall be the controlling party for the sales and all sales commission. The party that is second, third or further to submit the quote will not be provided credit for any sale.
* The quote that is documented is not older than 12 months. If the last quote provided to the customer is older than 12 months there is no reservation.

[[Category:Sales]]
[[Category:Administration]]
[[Category:Employee Manual]]

Customer Premise Equipment Used by ACD, Limitations and Supported Configurations

2019-10-10T15:00:33Z

Schoen.kevin: /* Business Deployment Routers or Switches */

To Support our networks, ACD uses a variety of pieces of equipment. ACD is far superior to other providers in that we monitor 100% of our network equipment, including equipment at your site. Thus we often know that equipment is having problems far before customers experience those problems. Each customer is different and needs different types of equipment to support their connectivity.

==Services Included at no charge for small businesses and Residential==

Basic Network Address Translation for up to 20 devices
* This does not include pin-hole routing through the NAT interface.
and/or
Static IP routing

If you need more services than this, then you need Managed Firewall Services. Sales can provide you with pricing.

==Managed Firewall Service==

ACD provides firewall service to customers. Customers are charged a set monthly fee for firewalling, and a configuration change fee that is one time per configuration change or debugging process.

Limitation of Liability - ACD accepts no risk for misconfiguration or operation of a customers internal network. We are only providing service as support service to customers own internal security.

==Switches vs. Routers vs. Switch/Routers==

Switches - do not perform any firewalling, Network Address Translation, or Security. It is not preferred that we deploy switches, however in some situations we deploy these due to customer requirements or certain network topologies.

Routers - do perform routing, firewalling, Network Address Transation, and Security, however they do not perform any switching, thus in many simpler failover situations there are advantages to putting in switches.

Switch/Routers - These are devices that have facilities to perform both switching and routing, thus offer the greatest flexability but often at greater cost and complexity of configuration.

==Equipment Used for Deployment==

Residential Deployment Routers for fiber-optic service

*Ubiquiti ER-X and an Air Cube
*Zhone (no longer in primary production deployment as of 07/17/19)

==Business Deployment Routers or Switches==

ACD sales may charge different costs for the utilization of this equipment.

Router Platforms
*Ubiquiti ER-X Router - 1gb interface: Generally small / Medium Business, office sizes of 50 computers with moderate firewalling and flitering needs.

*Ubiquiti EdgeRouter Infinity - ER‑8‑XG Router - 10gb interface: 8 port 10gb interfaces. For customers that require 10gb interfaces and cannot make space or power available for the Cisco 6504E can use these devices but it is preferred that customer use Cisco 6504E Sup2T platform due to software maturity.
**Supports Redundant Power. These may add additional costs.
**Supports AC and DC Power. These may add additional costs.

Switch/Router Platforms

*Ubiquiti EdgeRouter12 Switch/Router - 1gb interface: Generally Medium sized businesses, midsized entities that have 50+ computers, and/or need more powerfull firewalling and filtering needs.

*Cisco 6504E - Supervisor 2T - Core Switch/Router - 1 and 10gb interfaces. Internet Service Providers, generally large businesses, institutions, and educational customers, or where locations where security is not in a good condition at the customer premise. Where Denial of Service attacks are more likely to occur due to transient users like students, the general public, or governmental or institutional customers or inattention to security. Can handle a broad spectrum of service scenarios. These systems are 5 Rack Units in height and require adequate power, and have dual power supplies and redundant CPU's available. For NAT service to service hundreds of users these systems are the primary system that ACD will support, as NAT is fully supported in Hardware, as is firewalling.
**Supports Redundant Power.
**Supports ACD and DC Power.
**Supports Redundant CPU's.

Switch Platforms
*Ubiquiti Edgeswitch 8 - 150 Watt - ES-8-150W - Switch - 1gb interface, does not support any routing. This is a tempurature hardend switch when on -48vdc power. This switch can be deployed to customers sites where there is not a good temperature control. They can operate off of AC or DC power
**When on AC power the tempurature range is -13 to +113 degrees F.
**When on External DC power the tempurature range is -13 to +140 degrees F.

*Ubiquiti EdgeSwitch ES‑16‑XG - Switch - 1 and 10gb interfaces: does not support any routing. This will be deployed where we have a ring topology and want to make sure that customers are redundant down both pathways.

Cisco 3825, Cisco 3560G switches we are deploying as well. Need to update these.

==WiFi Deployment==
*AirCube - Used for residential and small or medium business WiFi. WiFi 5 (802.11ac) compatible.

Customer Premise Equipment Used by ACD, Limitations and Supported Configurations

2019-10-09T17:58:04Z

Schoen.kevin: /* Services Included at no charge for small businesses and Residential */

To Support our networks, ACD uses a variety of pieces of equipment. ACD is far superior to other providers in that we monitor 100% of our network equipment, including equipment at your site. Thus we often know that equipment is having problems far before customers experience those problems. Each customer is different and needs different types of equipment to support their connectivity.

==Services Included at no charge for small businesses and Residential==

Basic Network Address Translation for up to 20 devices
* This does not include pin-hole routing through the NAT interface.
and/or
Static IP routing

If you need more services than this, then you need Managed Firewall Services. Sales can provide you with pricing.

==Managed Firewall Service==

ACD provides firewall service to customers. Customers are charged a set monthly fee for firewalling, and a configuration change fee that is one time per configuration change or debugging process.

Limitation of Liability - ACD accepts no risk for misconfiguration or operation of a customers internal network. We are only providing service as support service to customers own internal security.

==Switches vs. Routers vs. Switch/Routers==

Switches - do not perform any firewalling, Network Address Translation, or Security. It is not preferred that we deploy switches, however in some situations we deploy these due to customer requirements or certain network topologies.

Routers - do perform routing, firewalling, Network Address Transation, and Security, however they do not perform any switching, thus in many simpler failover situations there are advantages to putting in switches.

Switch/Routers - These are devices that have facilities to perform both switching and routing, thus offer the greatest flexability but often at greater cost and complexity of configuration.

==Equipment Used for Deployment==

Residential Deployment Routers for fiber-optic service

*Ubiquiti ER-X and an Air Cube
*Zhone (no longer in primary production deployment as of 07/17/19)

==Business Deployment Routers or Switches==

ACD sales may charge different costs for the utilization of this equipment.

Router Platforms
*Ubiquiti ER-X Router - 1gb interface: Generally small / Medium Business, office sizes of 50 computers with moderate firewalling and flitering needs.

*Ubiquiti EdgeRouter Infinity - ER‑8‑XG Router - 10gb interface: 8 port 10gb interfaces. For customers that require 10gb interfaces and cannot make space or power available for the Cisco 6504E can use these devices but it is preferred that customer use Cisco 6504E Sup2T platform due to software maturity.
**Supports Redundant Power. These may add additional costs.
**Supports AC and DC Power. These may add additional costs.

Switch/Router Platforms

*Ubiquiti EdgeRouter12 Switch/Router - 1gb interface: Generally Medium sized businesses, midsized entities that have 50+ computers, and/or need more powerfull firewalling and filtering needs.

*Cisco 6504E - Supervisor 2T Core Switch/Router - 1 and 10gb interfaces. Internet Service Providers, generally large businesses, institutions, and educational customers, or where locations where security is not in a good condition at the customer premise. Where Denial of Service attacks are more likely to occur due to transient users like students, the general public, or governmental or institutional customers or inattention to security. Can handle a broad spectrum of service scenarios. These systems are 5 Rack Units in height and require adequate power, and have dual power supplies and redundant CPU's available. For NAT service to service hundreds of users these systems are the primary system that ACD will support, as NAT is fully supported in Hardware, as is firewalling.
**Supports Redundant Power.
**Supports ACD and DC Power.
**Supports Redundant CPU's.

Switch Platforms
*Ubiquiti Edgeswitch 8 - 150 Watt - ES-8-150W - Switch - 1gb interface, does not support any routing. This is a tempurature hardend switch when on -48vdc power. This switch can be deployed to customers sites where there is not a good temperature control. They can operate off of AC or DC power
**When on AC power the tempurature range is -13 to +113 degrees F.
**When on External DC power the tempurature range is -13 to +140 degrees F.

*Ubiquiti EdgeSwitch ES‑16‑XG - Switch - 1 and 10gb interfaces: does not support any routing. This will be deployed where we have a ring topology and want to make sure that customers are redundant down both pathways.

Cisco 3825, Cisco 3560G switches we are deploying as well. Need to update these.

==WiFi Deployment==
*AirCube - Used for residential and small or medium business WiFi. WiFi 5 (802.11ac) compatible.

Customer Premise Equipment Used by ACD, Limitations and Supported Configurations

2019-10-09T17:57:07Z

Schoen.kevin:

To Support our networks, ACD uses a variety of pieces of equipment. ACD is far superior to other providers in that we monitor 100% of our network equipment, including equipment at your site. Thus we often know that equipment is having problems far before customers experience those problems. Each customer is different and needs different types of equipment to support their connectivity.

==Services Included at no charge for small businesses and Residential==

Basic Network Address Translation for up to 20 devices
Static IP routing

If you need more services than this, then you need Managed Firewall Services. Sales can provide you with pricing.

==Managed Firewall Service==

ACD provides firewall service to customers. Customers are charged a set monthly fee for firewalling, and a configuration change fee that is one time per configuration change or debugging process.

Limitation of Liability - ACD accepts no risk for misconfiguration or operation of a customers internal network. We are only providing service as support service to customers own internal security.

==Switches vs. Routers vs. Switch/Routers==

Switches - do not perform any firewalling, Network Address Translation, or Security. It is not preferred that we deploy switches, however in some situations we deploy these due to customer requirements or certain network topologies.

Routers - do perform routing, firewalling, Network Address Transation, and Security, however they do not perform any switching, thus in many simpler failover situations there are advantages to putting in switches.

Switch/Routers - These are devices that have facilities to perform both switching and routing, thus offer the greatest flexability but often at greater cost and complexity of configuration.

==Equipment Used for Deployment==

Residential Deployment Routers for fiber-optic service

*Ubiquiti ER-X and an Air Cube
*Zhone (no longer in primary production deployment as of 07/17/19)

==Business Deployment Routers or Switches==

ACD sales may charge different costs for the utilization of this equipment.

Router Platforms
*Ubiquiti ER-X Router - 1gb interface: Generally small / Medium Business, office sizes of 50 computers with moderate firewalling and flitering needs.

*Ubiquiti EdgeRouter Infinity - ER‑8‑XG Router - 10gb interface: 8 port 10gb interfaces. For customers that require 10gb interfaces and cannot make space or power available for the Cisco 6504E can use these devices but it is preferred that customer use Cisco 6504E Sup2T platform due to software maturity.
**Supports Redundant Power. These may add additional costs.
**Supports AC and DC Power. These may add additional costs.

Switch/Router Platforms

*Ubiquiti EdgeRouter12 Switch/Router - 1gb interface: Generally Medium sized businesses, midsized entities that have 50+ computers, and/or need more powerfull firewalling and filtering needs.

*Cisco 6504E - Supervisor 2T Core Switch/Router - 1 and 10gb interfaces. Internet Service Providers, generally large businesses, institutions, and educational customers, or where locations where security is not in a good condition at the customer premise. Where Denial of Service attacks are more likely to occur due to transient users like students, the general public, or governmental or institutional customers or inattention to security. Can handle a broad spectrum of service scenarios. These systems are 5 Rack Units in height and require adequate power, and have dual power supplies and redundant CPU's available. For NAT service to service hundreds of users these systems are the primary system that ACD will support, as NAT is fully supported in Hardware, as is firewalling.
**Supports Redundant Power.
**Supports ACD and DC Power.
**Supports Redundant CPU's.

Switch Platforms
*Ubiquiti Edgeswitch 8 - 150 Watt - ES-8-150W - Switch - 1gb interface, does not support any routing. This is a tempurature hardend switch when on -48vdc power. This switch can be deployed to customers sites where there is not a good temperature control. They can operate off of AC or DC power
**When on AC power the tempurature range is -13 to +113 degrees F.
**When on External DC power the tempurature range is -13 to +140 degrees F.

*Ubiquiti EdgeSwitch ES‑16‑XG - Switch - 1 and 10gb interfaces: does not support any routing. This will be deployed where we have a ring topology and want to make sure that customers are redundant down both pathways.

Cisco 3825, Cisco 3560G switches we are deploying as well. Need to update these.

==WiFi Deployment==
*AirCube - Used for residential and small or medium business WiFi. WiFi 5 (802.11ac) compatible.

Customer Premise Equipment Used by ACD, Limitations and Supported Configurations

2019-10-09T17:09:17Z

Schoen.kevin: /* Business Deployment Routers or Switches */

To Support our networks, ACD uses a variety of pieces of equipment. ACD is far superior to other providers in that we monitor 100% of our network equipment, including equipment at your site. Thus we often know that equipment is having problems far before customers experience those problems. Each customer is different and needs different types of equipment to support their connectivity.

==Managed Firewall Service==

ACD provides firewall service to customers. Customers are charged a set monthly fee for firewalling, and a configuration change fee that is one time per configuration change or debugging process.

Limitation of Liability - ACD accepts no risk for misconfiguration or operation of a customers internal network. We are only providing service as support service to customers own internal security.

==Switches vs. Routers vs. Switch/Routers==

Switches - do not perform any firewalling, Network Address Translation, or Security. It is not preferred that we deploy switches, however in some situations we deploy these due to customer requirements or certain network topologies.

Routers - do perform routing, firewalling, Network Address Transation, and Security, however they do not perform any switching, thus in many simpler failover situations there are advantages to putting in switches.

Switch/Routers - These are devices that have facilities to perform both switching and routing, thus offer the greatest flexability but often at greater cost and complexity of configuration.

==Equipment Used for Deployment==

Residential Deployment Routers for fiber-optic service

*Ubiquiti ER-X and an Air Cube
*Zhone (no longer in primary production deployment as of 07/17/19)

==Business Deployment Routers or Switches==

ACD sales may charge different costs for the utilization of this equipment.

Router Platforms
*Ubiquiti ER-X Router - 1gb interface: Generally small / Medium Business, office sizes of 50 computers with moderate firewalling and flitering needs.

*Ubiquiti EdgeRouter Infinity - ER‑8‑XG Router - 10gb interface: 8 port 10gb interfaces. For customers that require 10gb interfaces and cannot make space or power available for the Cisco 6504E can use these devices but it is preferred that customer use Cisco 6504E Sup2T platform due to software maturity.
**Supports Redundant Power. These may add additional costs.
**Supports AC and DC Power. These may add additional costs.

Switch/Router Platforms

*Ubiquiti EdgeRouter12 Switch/Router - 1gb interface: Generally Medium sized businesses, midsized entities that have 50+ computers, and/or need more powerfull firewalling and filtering needs.

*Cisco 6504E - Supervisor 2T Core Switch/Router - 1 and 10gb interfaces. Internet Service Providers, generally large businesses, institutions, and educational customers, or where locations where security is not in a good condition at the customer premise. Where Denial of Service attacks are more likely to occur due to transient users like students, the general public, or governmental or institutional customers or inattention to security. Can handle a broad spectrum of service scenarios. These systems are 5 Rack Units in height and require adequate power, and have dual power supplies and redundant CPU's available. For NAT service to service hundreds of users these systems are the primary system that ACD will support, as NAT is fully supported in Hardware, as is firewalling.
**Supports Redundant Power.
**Supports ACD and DC Power.
**Supports Redundant CPU's.

Switch Platforms
*Ubiquiti Edgeswitch 8 - 150 Watt - ES-8-150W - Switch - 1gb interface, does not support any routing. This is a tempurature hardend switch when on -48vdc power. This switch can be deployed to customers sites where there is not a good temperature control. They can operate off of AC or DC power
**When on AC power the tempurature range is -13 to +113 degrees F.
**When on External DC power the tempurature range is -13 to +140 degrees F.

*Ubiquiti EdgeSwitch ES‑16‑XG - Switch - 1 and 10gb interfaces: does not support any routing. This will be deployed where we have a ring topology and want to make sure that customers are redundant down both pathways.

Cisco 3825, Cisco 3560G switches we are deploying as well. Need to update these.

==WiFi Deployment==
*AirCube - Used for residential and small or medium business WiFi. WiFi 5 (802.11ac) compatible.

Customer Premise Equipment Used by ACD, Limitations and Supported Configurations

2019-10-09T17:08:14Z

Schoen.kevin: /* Business Deployment Routers or Switches */

To Support our networks, ACD uses a variety of pieces of equipment. ACD is far superior to other providers in that we monitor 100% of our network equipment, including equipment at your site. Thus we often know that equipment is having problems far before customers experience those problems. Each customer is different and needs different types of equipment to support their connectivity.

==Managed Firewall Service==

ACD provides firewall service to customers. Customers are charged a set monthly fee for firewalling, and a configuration change fee that is one time per configuration change or debugging process.

Limitation of Liability - ACD accepts no risk for misconfiguration or operation of a customers internal network. We are only providing service as support service to customers own internal security.

==Switches vs. Routers vs. Switch/Routers==

Switches - do not perform any firewalling, Network Address Translation, or Security. It is not preferred that we deploy switches, however in some situations we deploy these due to customer requirements or certain network topologies.

Routers - do perform routing, firewalling, Network Address Transation, and Security, however they do not perform any switching, thus in many simpler failover situations there are advantages to putting in switches.

Switch/Routers - These are devices that have facilities to perform both switching and routing, thus offer the greatest flexability but often at greater cost and complexity of configuration.

==Equipment Used for Deployment==

Residential Deployment Routers for fiber-optic service

*Ubiquiti ER-X and an Air Cube
*Zhone (no longer in primary production deployment as of 07/17/19)

==Business Deployment Routers or Switches==

ACD sales may charge different costs for the utilization of this equipment.

Router Platforms
*Ubiquiti ER-X Router - 1gb interface: Generally small / Medium Business, office sizes of 50 computers with moderate firewalling and flitering needs.

*Ubiquiti EdgeRouter Infinity - ER‑8‑XG Router - 10gb interface: 8 port 10gb interfaces. For customers that require 10gb interfaces and cannot make space or power available for the Cisco 6504E can use these devices but it is preferred that customer use Cisco 6504E Sup2T platform due to software maturity.
**Supports Redundant Power. These may add additional costs.
**Supports AC and DC Power. These may add additional costs.

Switch/Router Platforms

*Ubiquiti EdgeRouter12 Switch/Router - 1gb interface: Generally Medium sized businesses, midsized entities that have 50+ computers, and/or need more powerfull firewalling and filtering needs.

*Cisco 6504E - Supervisor 2T Core Switch/Router - 1 and 10gb interfaces. Internet Service Providers, generally large businesses, institutions, and educational customers, or where locations where security is not in a good condition at the customer premise. Where Denial of Service attacks are more likely to occur due to transient users like students, the general public, or governmental or institutional customers or inattention to security. Can handle a broad spectrum of service scenarios. These systems are 5 Rack Units in height and require adequate power, and have dual power supplies and redundant CPU's available. For NAT service to service hundreds of users these systems are the primary system that ACD will support, as NAT is fully supported in Hardware, as is firewalling.
**Supports Redundant Power.
**Supports ACD and DC Power.
**Supports Redundant CPU's.

Switch Platforms
*Ubiquiti Edgeswitch 8 - 150 Watt - ES-8-150W - Switch - 1gb interface, does not support any routing. This is a tempurature hardend switch when on -48vdc power. This switch can be deployed to customers sites where there is not a good temperature control. They can operate off of AC or DC power
**AC power is -13 to +113 degrees F.
**External DC is -13 to +140 degrees F.

*Ubiquiti EdgeSwitch ES‑16‑XG - Switch - 1 and 10gb interfaces: does not support any routing. This will be deployed where we have a ring topology and want to make sure that customers are redundant down both pathways.

Cisco 3825, Cisco 3560G switches we are deploying as well. Need to update these.

==WiFi Deployment==
*AirCube - Used for residential and small or medium business WiFi. WiFi 5 (802.11ac) compatible.

Customer Premise Equipment Used by ACD, Limitations and Supported Configurations

2019-10-09T17:07:09Z

Schoen.kevin: /* Business Deployment Routers or Switches */

To Support our networks, ACD uses a variety of pieces of equipment. ACD is far superior to other providers in that we monitor 100% of our network equipment, including equipment at your site. Thus we often know that equipment is having problems far before customers experience those problems. Each customer is different and needs different types of equipment to support their connectivity.

==Managed Firewall Service==

ACD provides firewall service to customers. Customers are charged a set monthly fee for firewalling, and a configuration change fee that is one time per configuration change or debugging process.

Limitation of Liability - ACD accepts no risk for misconfiguration or operation of a customers internal network. We are only providing service as support service to customers own internal security.

==Switches vs. Routers vs. Switch/Routers==

Switches - do not perform any firewalling, Network Address Translation, or Security. It is not preferred that we deploy switches, however in some situations we deploy these due to customer requirements or certain network topologies.

Routers - do perform routing, firewalling, Network Address Transation, and Security, however they do not perform any switching, thus in many simpler failover situations there are advantages to putting in switches.

Switch/Routers - These are devices that have facilities to perform both switching and routing, thus offer the greatest flexability but often at greater cost and complexity of configuration.

==Equipment Used for Deployment==

Residential Deployment Routers for fiber-optic service

*Ubiquiti ER-X and an Air Cube
*Zhone (no longer in primary production deployment as of 07/17/19)

==Business Deployment Routers or Switches==

ACD sales may charge different costs for the utilization of this equipment.

Router Platforms
*Ubiquiti ER-X Router - 1gb interface: Generally small / Medium Business, office sizes of 50 computers with moderate firewalling and flitering needs.

*Ubiquiti EdgeRouter Infinity - ER‑8‑XG Router - 10gb interface: 8 port 10gb interfaces. For customers that require 10gb interfaces and cannot make space or power available for the Cisco 6504E can use these devices but it is preferred that customer use Cisco 6504E Sup2T platform due to software maturity.
**Supports Redundant Power. These may add additional costs.
**Supports AC and DC Power. These may add additional costs.

Switch/Router Platforms

*Ubiquiti EdgeRouter12 Switch/Router - 1gb interface: Generally Medium sized businesses, midsized entities that have 50+ computers, and/or need more powerfull firewalling and filtering needs.

*Cisco 6504E - Supervisor 2T Core Switch/Router - 1 and 10gb interfaces. Internet Service Providers, generally large businesses, institutions, and educational customers, or where locations where security is not in a good condition at the customer premise. Where Denial of Service attacks are more likely to occur due to transient users like students, the general public, or governmental or institutional customers or inattention to security. Can handle a broad spectrum of service scenarios. These systems are 5 Rack Units in height and require adequate power, and have dual power supplies and redundant CPU's available. For NAT service to service hundreds of users these systems are the primary system that ACD will support, as NAT is fully supported in Hardware, as is firewalling.
**Supports Redundant Power.
**Supports ACD and DC Power.
**Supports Redundant CPU's.

Switch Platforms
*Ubiquiti Edgeswitch 8 - 150 Watt - ES-8-150W - Switch This is a tempurature hardend switch when on -48vdc power. This switch can be deployed to customers sites where there is not a good temperature control. They can operate off of AC or DC power
**AC power is -13 to +113 degrees F.
**External DC is -13 to +140 degrees F.

*Ubiquiti EdgeSwitch ES‑16‑XG - Switch - 10gb interface: Does not support any routing. This will be deployed where we have a ring topology and want to make sure that customers are redundant down both pathways.

Cisco 3825, Cisco 3560G switches we are deploying as well. Need to update these.

==WiFi Deployment==
*AirCube - Used for residential and small or medium business WiFi. WiFi 5 (802.11ac) compatible.

Customer Premise Equipment Used by ACD, Limitations and Supported Configurations

2019-10-09T17:06:31Z

Schoen.kevin: /* Business Deployment Routers or Switches */

To Support our networks, ACD uses a variety of pieces of equipment. ACD is far superior to other providers in that we monitor 100% of our network equipment, including equipment at your site. Thus we often know that equipment is having problems far before customers experience those problems. Each customer is different and needs different types of equipment to support their connectivity.

==Managed Firewall Service==

ACD provides firewall service to customers. Customers are charged a set monthly fee for firewalling, and a configuration change fee that is one time per configuration change or debugging process.

Limitation of Liability - ACD accepts no risk for misconfiguration or operation of a customers internal network. We are only providing service as support service to customers own internal security.

==Switches vs. Routers vs. Switch/Routers==

Switches - do not perform any firewalling, Network Address Translation, or Security. It is not preferred that we deploy switches, however in some situations we deploy these due to customer requirements or certain network topologies.

Routers - do perform routing, firewalling, Network Address Transation, and Security, however they do not perform any switching, thus in many simpler failover situations there are advantages to putting in switches.

Switch/Routers - These are devices that have facilities to perform both switching and routing, thus offer the greatest flexability but often at greater cost and complexity of configuration.

==Equipment Used for Deployment==

Residential Deployment Routers for fiber-optic service

*Ubiquiti ER-X and an Air Cube
*Zhone (no longer in primary production deployment as of 07/17/19)

==Business Deployment Routers or Switches==

ACD sales may charge different costs for the utilization of this equipment.

Router Platforms
*Ubiquiti ER-X Router - 1gb interface: Generally small / Medium Business, office sizes of 50 computers with moderate firewalling and flitering needs.

*Ubiquiti EdgeRouter Infinity - ER‑8‑XG Router - 8 port 10gb interfaces. For customers that require 10gb interfaces and cannot make space or power available for the Cisco 6504E can use these devices but it is preferred that customer use Cisco 6504E Sup2T platform due to software maturity.
**Supports Redundant Power.
**Supports AC and DC Power.

Switch/Router Platforms

*Ubiquiti EdgeRouter12 Switch/Router - 1gb interface: Generally Medium sized businesses, midsized entities that have 50+ computers, and/or need more powerfull firewalling and filtering needs.

*Cisco 6504E - Supervisor 2T Core Switch/Router - 1 and 10gb interfaces. Internet Service Providers, generally large businesses, institutions, and educational customers, or where locations where security is not in a good condition at the customer premise. Where Denial of Service attacks are more likely to occur due to transient users like students, the general public, or governmental or institutional customers or inattention to security. Can handle a broad spectrum of service scenarios. These systems are 5 Rack Units in height and require adequate power, and have dual power supplies and redundant CPU's available. For NAT service to service hundreds of users these systems are the primary system that ACD will support, as NAT is fully supported in Hardware, as is firewalling.
**Supports Redundant Power.
**Supports ACD and DC Power.
**Supports Redundant CPU's.

Switch Platforms
*Ubiquiti Edgeswitch 8 - 150 Watt - ES-8-150W - Switch This is a tempurature hardend switch when on -48vdc power. This switch can be deployed to customers sites where there is not a good temperature control. They can operate off of AC or DC power
**AC power is -13 to +113 degrees F.
**External DC is -13 to +140 degrees F.

*Ubiquiti EdgeSwitch ES‑16‑XG - Switch - 10gb interface: Does not support any routing. This will be deployed where we have a ring topology and want to make sure that customers are redundant down both pathways.

Cisco 3825, Cisco 3560G switches we are deploying as well. Need to update these.

==WiFi Deployment==
*AirCube - Used for residential and small or medium business WiFi. WiFi 5 (802.11ac) compatible.

Customer Premise Equipment Used by ACD, Limitations and Supported Configurations

2019-10-09T17:06:03Z

Schoen.kevin: /* Business Deployment Routers or Switches */

To Support our networks, ACD uses a variety of pieces of equipment. ACD is far superior to other providers in that we monitor 100% of our network equipment, including equipment at your site. Thus we often know that equipment is having problems far before customers experience those problems. Each customer is different and needs different types of equipment to support their connectivity.

==Managed Firewall Service==

ACD provides firewall service to customers. Customers are charged a set monthly fee for firewalling, and a configuration change fee that is one time per configuration change or debugging process.

Limitation of Liability - ACD accepts no risk for misconfiguration or operation of a customers internal network. We are only providing service as support service to customers own internal security.

==Switches vs. Routers vs. Switch/Routers==

Switches - do not perform any firewalling, Network Address Translation, or Security. It is not preferred that we deploy switches, however in some situations we deploy these due to customer requirements or certain network topologies.

Routers - do perform routing, firewalling, Network Address Transation, and Security, however they do not perform any switching, thus in many simpler failover situations there are advantages to putting in switches.

Switch/Routers - These are devices that have facilities to perform both switching and routing, thus offer the greatest flexability but often at greater cost and complexity of configuration.

==Equipment Used for Deployment==

Residential Deployment Routers for fiber-optic service

*Ubiquiti ER-X and an Air Cube
*Zhone (no longer in primary production deployment as of 07/17/19)

==Business Deployment Routers or Switches==

ACD sales may charge different costs for the utilization of this equipment.

Router Platforms
*Ubiquiti ER-X Router - 1gb interface: Generally small / Medium Business, office sizes of 50 computers with moderate firewalling and flitering needs.

*Ubiquiti EdgeRouter Infinity - ER‑8‑XG Router - 8 port 10gb interfaces. For customers that require 10gb interfaces and cannot make space or power available for the Cisco 6504E can use these devices but it is preferred that customer use Cisco 6504E Sup2T platform due to software maturity.
**Supports Redundant Power.
**Supports AC and DC Power.

Switch/Router Platforms

*Ubiquiti EdgeRouter12 Switch/Router - 1gb interface: Generally Medium sized businesses, midsized entities that have 50+ computers, and/or need more powerfull firewalling and filtering needs.

*Cisco 6504E - Supervisor 2T Core Switch/Router - Internet Service Providers, generally large businesses, institutions, and educational customers, or where locations where security is not in a good condition at the customer premise. Where Denial of Service attacks are more likely to occur due to transient users like students, the general public, or governmental or institutional customers or inattention to security. Can handle a broad spectrum of service scenarios. These systems are 5 Rack Units in height and require adequate power, and have dual power supplies and redundant CPU's available. For NAT service to service hundreds of users these systems are the primary system that ACD will support, as NAT is fully supported in Hardware, as is firewalling.
**Supports Redundant Power.
**Supports ACD and DC Power.
**Supports Redundant CPU's.

Switch Platforms
*Ubiquiti Edgeswitch 8 - 150 Watt - ES-8-150W - Switch This is a tempurature hardend switch when on -48vdc power. This switch can be deployed to customers sites where there is not a good temperature control. They can operate off of AC or DC power
**AC power is -13 to +113 degrees F.
**External DC is -13 to +140 degrees F.

*Ubiquiti EdgeSwitch ES‑16‑XG - Switch - 10gb interface: Does not support any routing. This will be deployed where we have a ring topology and want to make sure that customers are redundant down both pathways.

Cisco 3825, Cisco 3560G switches we are deploying as well. Need to update these.

==WiFi Deployment==
*AirCube - Used for residential and small or medium business WiFi. WiFi 5 (802.11ac) compatible.

Customer Premise Equipment Used by ACD, Limitations and Supported Configurations

2019-10-09T16:45:33Z

Schoen.kevin: /* Business Deployment Routers or Switches */

To Support our networks, ACD uses a variety of pieces of equipment. ACD is far superior to other providers in that we monitor 100% of our network equipment, including equipment at your site. Thus we often know that equipment is having problems far before customers experience those problems. Each customer is different and needs different types of equipment to support their connectivity.

==Managed Firewall Service==

ACD provides firewall service to customers. Customers are charged a set monthly fee for firewalling, and a configuration change fee that is one time per configuration change or debugging process.

Limitation of Liability - ACD accepts no risk for misconfiguration or operation of a customers internal network. We are only providing service as support service to customers own internal security.

==Switches vs. Routers vs. Switch/Routers==

Switches - do not perform any firewalling, Network Address Translation, or Security. It is not preferred that we deploy switches, however in some situations we deploy these due to customer requirements or certain network topologies.

Routers - do perform routing, firewalling, Network Address Transation, and Security, however they do not perform any switching, thus in many simpler failover situations there are advantages to putting in switches.

Switch/Routers - These are devices that have facilities to perform both switching and routing, thus offer the greatest flexability but often at greater cost and complexity of configuration.

==Equipment Used for Deployment==

Residential Deployment Routers for fiber-optic service

*Ubiquiti ER-X and an Air Cube
*Zhone (no longer in primary production deployment as of 07/17/19)

==Business Deployment Routers or Switches==

ACD sales may charge different costs for the utilization of this equipment.

Router Platforms
*Ubiquiti ER-X Router - 1gb interface: Generally small / Medium Business, office sizes of 50 computers with moderate firewalling and flitering needs.

*Ubiquiti EdgeRouter Infinity - ER‑8‑XG Router - 8 port 10gb interfaces. Customers that cannot make space or power available for the Cisco 6504E can use these devices but it is preferred that customer use Cisco 6504E Sup2T platform due to software maturity.
**Supports Redundant Power.
**Supports AC and DC Power.

Switch/Router Platforms

*Ubiquiti EdgeRouter12 Switch/Router - 1gb interface: Generally Medium sized businesses, midsized entities that have 50+ computers, and/or need more powerfull firewalling and filtering needs.

*Cisco 6504E - Supervisor 2T Core Switch/Router - Internet Service Providers, generally large businesses, institutions, and educational customers, or where locations where security is not in a good condition at the customer premise. Where Denial of Service attacks are more likely to occur due to transient users like students, the general public, or governmental or institutional customers or inattention to security. Can handle a broad spectrum of service scenarios. These systems are 5 Rack Units in height and require adequate power, and have dual power supplies and redundant CPU's available. For NAT service to service hundreds of users these systems are the primary system that ACD will support, as NAT is fully supported in Hardware, as is firewalling.
**Supports Redundant Power.
**Supports ACD and DC Power.
**Supports Redundant CPU's.

Switch Platforms
*Ubiquiti Edgeswitch 8 - 150 Watt - ES-8-150W - Switch This is a tempurature hardend switch when on -48vdc power. This switch can be deployed to customers sites where there is not a good temperature control. They can operate off of AC or DC power
**AC power is -13 to +113 degrees F.
**External DC is -13 to +140 degrees F.

*Ubiquiti EdgeSwitch ES‑16‑XG - Switch - 10gb interface: Does not support any routing. This will be deployed where we have a ring topology and want to make sure that customers are redundant down both pathways.

Cisco 3825, Cisco 3560G switches we are deploying as well. Need to update these.

==WiFi Deployment==
*AirCube - Used for residential and small or medium business WiFi. WiFi 5 (802.11ac) compatible.

Customer Premise Equipment Used by ACD, Limitations and Supported Configurations

2019-10-08T21:59:42Z

Schoen.kevin: /* Business Deployment Routers or Switches */

To Support our networks, ACD uses a variety of pieces of equipment. ACD is far superior to other providers in that we monitor 100% of our network equipment, including equipment at your site. Thus we often know that equipment is having problems far before customers experience those problems. Each customer is different and needs different types of equipment to support their connectivity.

==Managed Firewall Service==

ACD provides firewall service to customers. Customers are charged a set monthly fee for firewalling, and a configuration change fee that is one time per configuration change or debugging process.

Limitation of Liability - ACD accepts no risk for misconfiguration or operation of a customers internal network. We are only providing service as support service to customers own internal security.

==Switches vs. Routers vs. Switch/Routers==

Switches - do not perform any firewalling, Network Address Translation, or Security. It is not preferred that we deploy switches, however in some situations we deploy these due to customer requirements or certain network topologies.

Routers - do perform routing, firewalling, Network Address Transation, and Security, however they do not perform any switching, thus in many simpler failover situations there are advantages to putting in switches.

Switch/Routers - These are devices that have facilities to perform both switching and routing, thus offer the greatest flexability but often at greater cost and complexity of configuration.

==Equipment Used for Deployment==

Residential Deployment Routers for fiber-optic service

*Ubiquiti ER-X and an Air Cube
*Zhone (no longer in primary production deployment as of 07/17/19)

==Business Deployment Routers or Switches==

ACD sales may charge different costs for the utilization of this equipment.

Router Platforms
*Ubiquiti ER-X Router - 1gb interface: Generally small / Medium Business, office sizes of 50 computers with moderate firewalling and flitering needs.

*Ubiquiti EdgeRouter Infinity - ER‑8‑XG Router - 8 port 10gb interfaces. Customers that cannot make space or power available for the Cisco 6504E can use these devices but it is preferred that customer use Cisco 6504E Sup2T platform due to software maturity.
**Supports Redundant Power.
**Supports AC and DC Power.

Switch/Router Platforms

*Ubiquiti EdgeRouter12 Switch/Router - 1gb interface: Generally Medium sized businesses, midsized entities that have 50+ computers, and/or need more powerfull firewalling and filtering needs.

*Cisco 6504E - Supervisor 2T Core Switch/Router - Internet Service Providers, generally large businesses, institutions, and educational customers, or where locations where security is not in a good condition at the customer premise. Where Denial of Service attacks are more likely to occur due to transient users like students, the general public, or governmental or institutional customers or inattention to security. Can handle a broad spectrum of service scenarios. These systems are 5 Rack Units in height and require adequate power, and have dual power supplies and redundant CPU's available. For NAT service to service hundreds of users these systems are the primary system that ACD will support, as NAT is fully supported in Hardware, as is firewalling.
**Supports Redundant Power.
**Supports ACD and DC Power.
**Supports Redundant CPU's.

Switch Platforms
*Ubiquiti Edgeswitch 8 - 150 Watt - ES-8-150W - Switch This is a tempurature hardend switch when on -48vdc power. This switch can be deployed to customers sites where there is not a good temperature control. They can operate off of AC or DC power
**AC power is -13 to +113 degrees F.
**External DC is -13 to +140 degrees F.

*Ubiquiti EdgeSwitch ES‑16‑XG - Switch - 10gb interface: Does not support any routing. This will be deployed where we have a ring topology and want to make sure that customers are redundant down both pathways.

==WiFi Deployment==
*AirCube - Used for residential and small or medium business WiFi. WiFi 5 (802.11ac) compatible.

Customer Premise Equipment Used by ACD, Limitations and Supported Configurations

2019-10-08T21:59:17Z

Schoen.kevin: /* Business Deployment Routers or Switches */

To Support our networks, ACD uses a variety of pieces of equipment. ACD is far superior to other providers in that we monitor 100% of our network equipment, including equipment at your site. Thus we often know that equipment is having problems far before customers experience those problems. Each customer is different and needs different types of equipment to support their connectivity.

==Managed Firewall Service==

ACD provides firewall service to customers. Customers are charged a set monthly fee for firewalling, and a configuration change fee that is one time per configuration change or debugging process.

Limitation of Liability - ACD accepts no risk for misconfiguration or operation of a customers internal network. We are only providing service as support service to customers own internal security.

==Switches vs. Routers vs. Switch/Routers==

Switches - do not perform any firewalling, Network Address Translation, or Security. It is not preferred that we deploy switches, however in some situations we deploy these due to customer requirements or certain network topologies.

Routers - do perform routing, firewalling, Network Address Transation, and Security, however they do not perform any switching, thus in many simpler failover situations there are advantages to putting in switches.

Switch/Routers - These are devices that have facilities to perform both switching and routing, thus offer the greatest flexability but often at greater cost and complexity of configuration.

==Equipment Used for Deployment==

Residential Deployment Routers for fiber-optic service

*Ubiquiti ER-X and an Air Cube
*Zhone (no longer in primary production deployment as of 07/17/19)

==Business Deployment Routers or Switches==

ACD sales may charge different costs for the utilization of this equipment.

Router Platforms
*Ubiquiti ER-X Router - 1gb interface: Generally small / Medium Business, office sizes of 50 computers with moderate firewalling and flitering needs.

*Ubiquiti EdgeRouter Infinity - ER‑8‑XG Router - 8 port 10gb interfaces. Customers that cannot make space or power available for the Cisco 6504E can use these devices but it is preferred that customer use Cisco 6504E Sup2T platform due to software maturity.
**Supports Redundant Power.
**Supports AC and DC Power.

Switch/Router Platforms

*Ubiquiti EdgeRouter12 Switch/Router - 1gb interface: Generally Medium sized businesses, midsized entities that have 50+ computers, and/or need more powerfull firewalling and filtering needs.

*Cisco 6504E - Supervisor 2T Core Switch/Router - Internet Service Providers, generally large businesses, institutions, and educational customers, or where locations where security is not in a good condition at the customer premise. Where Denial of Service attacks are more likely to occur due to transient users like students, the general public, or governmental or institutional customers or inattention to security. Can handle a broad spectrum of service scenarios. These systems are 5 Rack Units in height and require adequate power, and have dual power supplies and redundant CPU's available. For NAT service to service hundreds of users these systems are the primary system that ACD will support, as NAT is fully supported in Hardware, as is firewalling.
**Supports Redundant Power.
**Supports ACD and DC Power.
**Supports Redundant CPU's.

Switch Platforms
*Ubiquiti Edgeswitch 8 - 150 Watt - ES-8-150W - Switch This is a tempurature hardend switch when on -48vdc power. This switch can be deployed to customers sites where there is not a good temperature control. They can operate off of AC or DC power
**AC power is -13 to +113 degrees F.
**External DC is -13 to +140 degrees F.

*Ubiquiti EdgeSwitch ES‑16‑XG - Switch - 10gb interface: Does not support any routing on this. It is a switch platform only. This will be deployed where we have a ring topology and want to make sure that customers are redundant down both pathways.

==WiFi Deployment==
*AirCube - Used for residential and small or medium business WiFi. WiFi 5 (802.11ac) compatible.

Customer Premise Equipment Used by ACD, Limitations and Supported Configurations

2019-10-08T21:57:12Z

Schoen.kevin: /* Business Deployment Routers or Switches */

To Support our networks, ACD uses a variety of pieces of equipment. ACD is far superior to other providers in that we monitor 100% of our network equipment, including equipment at your site. Thus we often know that equipment is having problems far before customers experience those problems. Each customer is different and needs different types of equipment to support their connectivity.

==Managed Firewall Service==

ACD provides firewall service to customers. Customers are charged a set monthly fee for firewalling, and a configuration change fee that is one time per configuration change or debugging process.

Limitation of Liability - ACD accepts no risk for misconfiguration or operation of a customers internal network. We are only providing service as support service to customers own internal security.

==Switches vs. Routers vs. Switch/Routers==

Switches - do not perform any firewalling, Network Address Translation, or Security. It is not preferred that we deploy switches, however in some situations we deploy these due to customer requirements or certain network topologies.

Routers - do perform routing, firewalling, Network Address Transation, and Security, however they do not perform any switching, thus in many simpler failover situations there are advantages to putting in switches.

Switch/Routers - These are devices that have facilities to perform both switching and routing, thus offer the greatest flexability but often at greater cost and complexity of configuration.

==Equipment Used for Deployment==

Residential Deployment Routers for fiber-optic service

*Ubiquiti ER-X and an Air Cube
*Zhone (no longer in primary production deployment as of 07/17/19)

==Business Deployment Routers or Switches==

ACD sales may charge different costs for the utilization of this equipment.

Switch Platforms
*Ubiquiti Edgeswitch 8 - 150 Watt - ES-8-150W - Switch This is a tempurature hardend switch when on -48vdc power. This switch can be deployed to customers sites where there is not a good temperature control. They can operate off of AC or DC power
**AC power is -13 to +113 degrees F.
**External DC is -13 to +140 degrees F.

*Ubiquiti EdgeSwitch ES‑16‑XG - Switch - 10gb interface: Does not support any routing on this. It is a switch platform only. This will be deployed where we have a ring topology and want to make sure that customers are redundant down both pathways.

Router Platforms
*Ubiquiti ER-X Router - 1gb interface: Generally small / Medium Business, office sizes of 50 computers with moderate firewalling and flitering needs.

*Ubiquiti EdgeRouter Infinity - ER‑8‑XG Router - 8 port 10gb interfaces. Customers that cannot make space or power available for the Cisco 6504E can use these devices but it is preferred that customer use Cisco 6504E Sup2T platform due to software maturity.
**Supports Redundant Power.
**Supports AC and DC Power.

Switch/Router Platforms

*Ubiquiti EdgeRouter12 Switch/Router - 1gb interface: Generally Medium sized businesses, midsized entities that have 50+ computers, and/or need more powerfull firewalling and filtering needs.

*Cisco 6504E - Supervisor 2T Core Switch/Router - Internet Service Providers, generally large businesses, institutions, and educational customers, or where locations where security is not in a good condition at the customer premise. Where Denial of Service attacks are more likely to occur due to transient users like students, the general public, or governmental or institutional customers or inattention to security. Can handle a broad spectrum of service scenarios. These systems are 5 Rack Units in height and require adequate power, and have dual power supplies and redundant CPU's available. For NAT service to service hundreds of users these systems are the primary system that ACD will support, as NAT is fully supported in Hardware, as is firewalling.
**Supports Redundant Power.
**Supports ACD and DC Power.
**Supports Redundant CPU's.

==WiFi Deployment==
*AirCube - Used for residential and small or medium business WiFi. WiFi 5 (802.11ac) compatible.

Customer Premise Equipment Used by ACD, Limitations and Supported Configurations

2019-10-08T21:55:24Z

Schoen.kevin: /* Business Deployment Routers or Switches */

To Support our networks, ACD uses a variety of pieces of equipment. ACD is far superior to other providers in that we monitor 100% of our network equipment, including equipment at your site. Thus we often know that equipment is having problems far before customers experience those problems. Each customer is different and needs different types of equipment to support their connectivity.

==Managed Firewall Service==

ACD provides firewall service to customers. Customers are charged a set monthly fee for firewalling, and a configuration change fee that is one time per configuration change or debugging process.

Limitation of Liability - ACD accepts no risk for misconfiguration or operation of a customers internal network. We are only providing service as support service to customers own internal security.

==Switches vs. Routers vs. Switch/Routers==

Switches - do not perform any firewalling, Network Address Translation, or Security. It is not preferred that we deploy switches, however in some situations we deploy these due to customer requirements or certain network topologies.

Routers - do perform routing, firewalling, Network Address Transation, and Security, however they do not perform any switching, thus in many simpler failover situations there are advantages to putting in switches.

Switch/Routers - These are devices that have facilities to perform both switching and routing, thus offer the greatest flexability but often at greater cost and complexity of configuration.

==Equipment Used for Deployment==

Residential Deployment Routers for fiber-optic service

*Ubiquiti ER-X and an Air Cube
*Zhone (no longer in primary production deployment as of 07/17/19)

==Business Deployment Routers or Switches==

ACD sales may charge different costs for the utilization of this equipment.

*Ubiquiti ER-X Router - 1gb interface: Generally small / Medium Business, office sizes of 50 computers with moderate firewalling and flitering needs.

*Ubiquiti EdgeRouter12 Switch/Router - 1gb interface: Generally Medium sized businesses, midsized entities that have 50+ computers, and/or need more powerfull firewalling and filtering needs.

*Ubiquiti EdgeSwitch ES‑16‑XG - Switch - 10gb interface: Does not support any routing on this. It is a switch platform only. This will be deployed where we have a ring topology and want to make sure that customers are redundant down both pathways.

*Ubiquiti Edgeswitch 8 - 150 Watt - ES-8-150W - Switch This is a tempurature hardend switch when on -48vdc power. This switch can be deployed to customers sites where there is not a good temperature control. They can operate off of AC or DC power
**AC power is -13 to +113 degrees F.
**External DC is -13 to +140 degrees F.

*Ubiquiti EdgeRouter Infinity - ER‑8‑XG Router - 8 port 10gb interfaces. Customers that cannot make space or power available for the Cisco 6504E can use these devices but it is preferred that customer use Cisco 6504E Sup2T platform due to software maturity.
**Supports Redundant Power.
**Supports AC and DC Power.

*Cisco 6504E - Supervisor 2T Core Switch/Router - Internet Service Providers, generally large businesses, institutions, and educational customers, or where locations where security is not in a good condition at the customer premise. Where Denial of Service attacks are more likely to occur due to transient users like students, the general public, or governmental or institutional customers or inattention to security. Can handle a broad spectrum of service scenarios. These systems are 5 Rack Units in height and require adequate power, and have dual power supplies and redundant CPU's available. For NAT service to service hundreds of users these systems are the primary system that ACD will support, as NAT is fully supported in Hardware, as is firewalling.
**Supports Redundant Power.
**Supports ACD and DC Power.
**Supports Redundant CPU's.

==WiFi Deployment==
*AirCube - Used for residential and small or medium business WiFi. WiFi 5 (802.11ac) compatible.

Customer Premise Equipment Used by ACD, Limitations and Supported Configurations

2019-10-08T21:54:37Z

Schoen.kevin:

To Support our networks, ACD uses a variety of pieces of equipment. ACD is far superior to other providers in that we monitor 100% of our network equipment, including equipment at your site. Thus we often know that equipment is having problems far before customers experience those problems. Each customer is different and needs different types of equipment to support their connectivity.

==Managed Firewall Service==

ACD provides firewall service to customers. Customers are charged a set monthly fee for firewalling, and a configuration change fee that is one time per configuration change or debugging process.

Limitation of Liability - ACD accepts no risk for misconfiguration or operation of a customers internal network. We are only providing service as support service to customers own internal security.

==Switches vs. Routers vs. Switch/Routers==

Switches - do not perform any firewalling, Network Address Translation, or Security. It is not preferred that we deploy switches, however in some situations we deploy these due to customer requirements or certain network topologies.

Routers - do perform routing, firewalling, Network Address Transation, and Security, however they do not perform any switching, thus in many simpler failover situations there are advantages to putting in switches.

Switch/Routers - These are devices that have facilities to perform both switching and routing, thus offer the greatest flexability but often at greater cost and complexity of configuration.

==Equipment Used for Deployment==

Residential Deployment Routers for fiber-optic service

*Ubiquiti ER-X and an Air Cube
*Zhone (no longer in primary production deployment as of 07/17/19)

==Business Deployment Routers or Switches==

ACD sales may charge different costs for the utilization of this equipment.

*Ubiquiti ER-X Router - 1gb interface: Generally small / Medium Business, office sizes of 50 computers with moderate firewalling and flitering needs.

*Ubiquiti EdgeRouter12 Switch/Router - 1gb interface: Generally Medium sized businesses, midsized entities that have 50+ computers, and/or need more powerfull firewalling and filtering needs.

*Ubiquiti EdgeSwitch ES‑16‑XG Switch - 10gb interface: Does not support any routing on this. It is a switch platform only. This will be deployed where we have a ring topology and want to make sure that customers are redundant down both pathways.

*Ubiquiti Edgeswitch 8 - 150 Watt - ES-8-150W - Switch This is a tempurature hardend switch when on -48vdc power. This switch can be deployed to customers sites where there is not a good temperature control. They can operate off of AC or DC power
**AC power is -13 to +113 degrees F.
**External DC is -13 to +140 degrees F.

*Ubiquiti EdgeRouter Infinity - ER‑8‑XG Router - 8 port 10gb interfaces. Customers that cannot make space or power available for the Cisco 6504E can use these devices but it is preferred that customer use Cisco 6504E Sup2T platform due to software maturity.
**Supports Redundant Power.
**Supports AC and DC Power.

*Cisco 6504E - Supervisor 2T Core Switch/Router - Internet Service Providers, generally large businesses, institutions, and educational customers, or where locations where security is not in a good condition at the customer premise. Where Denial of Service attacks are more likely to occur due to transient users like students, the general public, or governmental or institutional customers or inattention to security. Can handle a broad spectrum of service scenarios. These systems are 5 Rack Units in height and require adequate power, and have dual power supplies and redundant CPU's available. For NAT service to service hundreds of users these systems are the primary system that ACD will support, as NAT is fully supported in Hardware, as is firewalling.
**Supports Redundant Power.
**Supports ACD and DC Power.
**Supports Redundant CPU's.

==WiFi Deployment==
*AirCube - Used for residential and small or medium business WiFi. WiFi 5 (802.11ac) compatible.

Customer Premise Equipment Used by ACD, Limitations and Supported Configurations

2019-10-08T21:54:16Z

Schoen.kevin: /* Business Deployment Routers or Switches */

To Support our networks, ACD uses a variety of pieces of equipment. ACD is far superior to other providers in that we monitor 100% of our network equipment, including equipment at your site. Thus we often know that equipment is having problems far before customers experience those problems. Each customer is different and needs different types of equipment to support their connectivity.

==Managed Firewall Service==

ACD provides firewall service to customers. Customers are charged a set monthly fee for firewalling, and a configuration change fee that is one time per configuration change or debugging process.

Limitation of Liability - ACD accepts no risk for misconfiguration or operation of a customers internal network. We are only providing service as support service to customers own internal security.

==Switches vs. Routers vs. Switch/Routers==

Switches - do not perform any firewalling, Network Address Translation, or Security. It is not preferred that we deploy switches, however in some situations we deploy these due to customer requirements or certain network topologies.

Routers - do perform routing, firewalling, Network Address Transation, and Security, however they do not perform any switching, thus in many simpler failover situations there are advantages to putting in switches.

Switch/Routers - These are devices that have facilities to perform both switching and routing, thus offer the greatest flexability but often at greater cost and complexity of configuration.

==Equipment Used for Deployment==

Residential Deployment Routers for fiber-optic service

*Ubiquiti ER-X and an Air Cube
*Zhone (no longer in primary production deployment as of 07/17/19)

==Business Deployment Routers or Switches==

ACD sales may charge different costs for the utilization of this equipment.

*Ubiquiti ER-X Router - 1gb interface: Generally small / Medium Business, office sizes of 50 computers with moderate firewalling and flitering needs.

*Ubiquiti EdgeRouter12 Switch/Router - 1gb interface: Generally Medium sized businesses, midsized entities that have 50+ computers, and/or need more powerfull firewalling and filtering needs.

*Ubiquiti EdgeSwitch ES‑16‑XG Switch - 10gb interface: Does not support any routing on this. It is a switch platform only. This will be deployed where we have a ring topology and want to make sure that customers are redundant down both pathways.

*Ubiquiti Edgeswitch 8 - 150 Watt - ES-8-150W - Switch This is a tempurature hardend switch when on -48vdc power. This switch can be deployed to customers sites where there is not a good temperature control. They can operate off of AC or DC power
**AC power is -13 to +113 degrees F.
**External DC is -13 to +140 degrees F.

*Ubiquiti EdgeRouter Infinity - ER‑8‑XG Router - 8 port 10gb interfaces. Customers that cannot make space or power available for the Cisco 6504E can use these devices but it is preferred that customer use Cisco 6504E Sup2T platform due to software maturity.
**Supports Redundant Power.
**Supports AC and DC Power.

*Cisco 6504E - Supervisor 2T Core Switch/Router - Internet Service Providers, generally large businesses, institutions, and educational customers, or where locations where security is not in a good condition at the customer premise. Where Denial of Service attacks are more likely to occur due to transient users like students, the general public, or governmental or institutional customers or inattention to security. Can handle a broad spectrum of service scenarios. These systems are 5 Rack Units in height and require adequate power, and have dual power supplies and redundant CPU's available. For NAT service to service hundreds of users these systems are the primary system that ACD will support, as NAT is fully supported in Hardware, as is firewalling.
**Supports Redundant Power.
**Supports ACD and DC Power.
**Supports Redundant CPU's.

==Outside Plant Deployment==

*Ubiquiti Edgeswitch 8 - 150 Watt - ES-8-150W - Switch This is a tempurature hardend switch when on -48vdc power. This switch can be deployed to customers sites where there is not a good temperature control. They can operate off of AC or DC power
**AC power is -13 to +113 degrees F.
**External DC is -13 to +140 degrees F.

==WiFi Deployment==
*AirCube - Used for residential and small or medium business WiFi. WiFi 5 (802.11ac) compatible.

Customer Premise Equipment Used by ACD, Limitations and Supported Configurations

2019-10-08T21:53:35Z

Schoen.kevin: /* Business Deployment Routers or Switches */

To Support our networks, ACD uses a variety of pieces of equipment. ACD is far superior to other providers in that we monitor 100% of our network equipment, including equipment at your site. Thus we often know that equipment is having problems far before customers experience those problems. Each customer is different and needs different types of equipment to support their connectivity.

==Managed Firewall Service==

ACD provides firewall service to customers. Customers are charged a set monthly fee for firewalling, and a configuration change fee that is one time per configuration change or debugging process.

Limitation of Liability - ACD accepts no risk for misconfiguration or operation of a customers internal network. We are only providing service as support service to customers own internal security.

==Switches vs. Routers vs. Switch/Routers==

Switches - do not perform any firewalling, Network Address Translation, or Security. It is not preferred that we deploy switches, however in some situations we deploy these due to customer requirements or certain network topologies.

Routers - do perform routing, firewalling, Network Address Transation, and Security, however they do not perform any switching, thus in many simpler failover situations there are advantages to putting in switches.

Switch/Routers - These are devices that have facilities to perform both switching and routing, thus offer the greatest flexability but often at greater cost and complexity of configuration.

==Equipment Used for Deployment==

Residential Deployment Routers for fiber-optic service

*Ubiquiti ER-X and an Air Cube
*Zhone (no longer in primary production deployment as of 07/17/19)

==Business Deployment Routers or Switches==

ACD sales may charge different costs for the utilization of this equipment.

*Ubiquiti ER-X Router - 1gb interface: Generally small / Medium Business, office sizes of 50 computers with moderate firewalling and flitering needs.

*Ubiquiti EdgeRouter12 Switch/Router - 1gb interface: Generally Medium sized businesses, midsized entities that have 50+ computers, and/or need more powerfull firewalling and filtering needs.

*Ubiquiti EdgeSwitch ES‑16‑XG Switch - 10gb interface: Does not support any routing on this. It is a switch platform only. This will be deployed where we have a ring topology and want to make sure that customers are redundant down both pathways.

*Ubiquiti Edgeswitch 8 - 150 Watt - ES-8-150W - Switch This is a tempurature hardend switch when on -48vdc power. This switch can be deployed to customers sites where there is not a good temperature control. They can operate off of AC or DC power
**AC power is -13 to +113 degrees F.
**External DC is -13 to +140 degrees F.

*Ubiquiti EdgeRouter Infinity - ER‑8‑XG Router - 8 port 10gb interfaces. Customers that cannot make space or power available for the Cisco 6504E can use these devices but it is preferred that customer use Cisco 6504E Sup2T platform due to software maturity.
**Supports Redundant Power.
**Supports AC and DC Power.

*Cisco 6504E - Supervisor 2T Core Switch/Router - Internet Service Providers, generally large businesses, institutions, and educational customers, or where locations where security is not in a good condition at the customer premise. Where Denial of Service attacks are more likely to occur due to transient users like students, the general public, or governmental or institutional customers or inattention to security. Can handle a broad spectrum of service scenarios. These systems are 5 Rack Units in height and require adequate power, and have dual power supplies and redundant CPU's available. For NAT service to service hundreds of users these systems are the primary system that ACD will support, as NAT is fully supported in Hardware, as is firewalling.

==Outside Plant Deployment==

*Ubiquiti Edgeswitch 8 - 150 Watt - ES-8-150W - Switch This is a tempurature hardend switch when on -48vdc power. This switch can be deployed to customers sites where there is not a good temperature control. They can operate off of AC or DC power
**AC power is -13 to +113 degrees F.
**External DC is -13 to +140 degrees F.

==WiFi Deployment==
*AirCube - Used for residential and small or medium business WiFi. WiFi 5 (802.11ac) compatible.

Customer Premise Equipment Used by ACD, Limitations and Supported Configurations

2019-10-08T21:53:12Z

Schoen.kevin: /* Business Deployment Routers or Switches */

To Support our networks, ACD uses a variety of pieces of equipment. ACD is far superior to other providers in that we monitor 100% of our network equipment, including equipment at your site. Thus we often know that equipment is having problems far before customers experience those problems. Each customer is different and needs different types of equipment to support their connectivity.

==Managed Firewall Service==

ACD provides firewall service to customers. Customers are charged a set monthly fee for firewalling, and a configuration change fee that is one time per configuration change or debugging process.

Limitation of Liability - ACD accepts no risk for misconfiguration or operation of a customers internal network. We are only providing service as support service to customers own internal security.

==Switches vs. Routers vs. Switch/Routers==

Switches - do not perform any firewalling, Network Address Translation, or Security. It is not preferred that we deploy switches, however in some situations we deploy these due to customer requirements or certain network topologies.

Routers - do perform routing, firewalling, Network Address Transation, and Security, however they do not perform any switching, thus in many simpler failover situations there are advantages to putting in switches.

Switch/Routers - These are devices that have facilities to perform both switching and routing, thus offer the greatest flexability but often at greater cost and complexity of configuration.

==Equipment Used for Deployment==

Residential Deployment Routers for fiber-optic service

*Ubiquiti ER-X and an Air Cube
*Zhone (no longer in primary production deployment as of 07/17/19)

==Business Deployment Routers or Switches==

ACD sales may charge different costs for the utilization of this equipment.

*Ubiquiti ER-X Router - 1gb interface: Generally small / Medium Business, office sizes of 50 computers with moderate firewalling and flitering needs.

*Ubiquiti EdgeRouter12 Switch/Router - 1gb interface: Generally Medium sized businesses, midsized entities that have 50+ computers, and/or need more powerfull firewalling and filtering needs.

*Ubiquiti EdgeSwitch ES‑16‑XG Switch - 10gb interface: Does not support any routing on this. It is a switch platform only. This will be deployed where we have a ring topology and want to make sure that customers are redundant down both pathways.

*Ubiquiti Edgeswitch 8 - 150 Watt - ES-8-150W - Switch This is a tempurature hardend switch when on -48vdc power. This switch can be deployed to customers sites where there is not a good temperature control. They can operate off of AC or DC power
**AC power is -13 to +113 degrees F.
**External DC is -13 to +140 degrees F.

*Ubiquiti EdgeRouter Infinity - ER‑8‑XG Router - 8 port 10gb interfaces. Customers that cannot make space or power available for the Cisco 6504E can use these devices but it is preferred that customer use Cisco 6504E Sup2T platform due to software maturity.
*Supports Redundant Power.
*Supports AC and DC Power.

*Cisco 6504E - Supervisor 2T Core Switch/Router - Internet Service Providers, generally large businesses, institutions, and educational customers, or where locations where security is not in a good condition at the customer premise. Where Denial of Service attacks are more likely to occur due to transient users like students, the general public, or governmental or institutional customers or inattention to security. Can handle a broad spectrum of service scenarios. These systems are 5 Rack Units in height and require adequate power, and have dual power supplies and redundant CPU's available. For NAT service to service hundreds of users these systems are the primary system that ACD will support, as NAT is fully supported in Hardware, as is firewalling.

==Outside Plant Deployment==

*Ubiquiti Edgeswitch 8 - 150 Watt - ES-8-150W - Switch This is a tempurature hardend switch when on -48vdc power. This switch can be deployed to customers sites where there is not a good temperature control. They can operate off of AC or DC power
**AC power is -13 to +113 degrees F.
**External DC is -13 to +140 degrees F.

==WiFi Deployment==
*AirCube - Used for residential and small or medium business WiFi. WiFi 5 (802.11ac) compatible.

Customer Premise Equipment Used by ACD, Limitations and Supported Configurations

2019-10-08T21:52:59Z

Schoen.kevin:

To Support our networks, ACD uses a variety of pieces of equipment. ACD is far superior to other providers in that we monitor 100% of our network equipment, including equipment at your site. Thus we often know that equipment is having problems far before customers experience those problems. Each customer is different and needs different types of equipment to support their connectivity.

==Managed Firewall Service==

ACD provides firewall service to customers. Customers are charged a set monthly fee for firewalling, and a configuration change fee that is one time per configuration change or debugging process.

Limitation of Liability - ACD accepts no risk for misconfiguration or operation of a customers internal network. We are only providing service as support service to customers own internal security.

==Switches vs. Routers vs. Switch/Routers==

Switches - do not perform any firewalling, Network Address Translation, or Security. It is not preferred that we deploy switches, however in some situations we deploy these due to customer requirements or certain network topologies.

Routers - do perform routing, firewalling, Network Address Transation, and Security, however they do not perform any switching, thus in many simpler failover situations there are advantages to putting in switches.

Switch/Routers - These are devices that have facilities to perform both switching and routing, thus offer the greatest flexability but often at greater cost and complexity of configuration.

==Equipment Used for Deployment==

Residential Deployment Routers for fiber-optic service

*Ubiquiti ER-X and an Air Cube
*Zhone (no longer in primary production deployment as of 07/17/19)

==Business Deployment Routers or Switches==

ACD sales may charge different costs for the utilization of this equipment.

*Ubiquiti ER-X Router - 1gb interface: Generally small / Medium Business, office sizes of 50 computers with moderate firewalling and flitering needs.

*Ubiquiti EdgeRouter12 Switch/Router - 1gb interface: Generally Medium sized businesses, midsized entities that have 50+ computers, and/or need more powerfull firewalling and filtering needs.

*Ubiquiti EdgeSwitch ES‑16‑XG Switch - 10gb interface: Does not support any routing on this. It is a switch platform only. This will be deployed where we have a ring topology and want to make sure that customers are redundant down both pathways.

**Ubiquiti Edgeswitch 8 - 150 Watt - ES-8-150W - Switch This is a tempurature hardend switch when on -48vdc power. This switch can be deployed to customers sites where there is not a good temperature control. They can operate off of AC or DC power
**AC power is -13 to +113 degrees F.
**External DC is -13 to +140 degrees F.

*Ubiquiti EdgeRouter Infinity - ER‑8‑XG Router - 8 port 10gb interfaces. Customers that cannot make space or power available for the Cisco 6504E can use these devices but it is preferred that customer use Cisco 6504E Sup2T platform due to software maturity.
*Supports Redundant Power.
*Supports AC and DC Power.

*Cisco 6504E - Supervisor 2T Core Switch/Router - Internet Service Providers, generally large businesses, institutions, and educational customers, or where locations where security is not in a good condition at the customer premise. Where Denial of Service attacks are more likely to occur due to transient users like students, the general public, or governmental or institutional customers or inattention to security. Can handle a broad spectrum of service scenarios. These systems are 5 Rack Units in height and require adequate power, and have dual power supplies and redundant CPU's available. For NAT service to service hundreds of users these systems are the primary system that ACD will support, as NAT is fully supported in Hardware, as is firewalling.

==Outside Plant Deployment==

*Ubiquiti Edgeswitch 8 - 150 Watt - ES-8-150W - Switch This is a tempurature hardend switch when on -48vdc power. This switch can be deployed to customers sites where there is not a good temperature control. They can operate off of AC or DC power
**AC power is -13 to +113 degrees F.
**External DC is -13 to +140 degrees F.

==WiFi Deployment==
*AirCube - Used for residential and small or medium business WiFi. WiFi 5 (802.11ac) compatible.

Customer Premise Equipment Used by ACD, Limitations and Supported Configurations

2019-10-08T21:52:13Z

Schoen.kevin: /* Business Deployment Routers or Switches */

To Support our networks, ACD uses a variety of pieces of equipment. ACD is far superior to other providers in that we monitor 100% of our network equipment, including equipment at your site. Thus we often know that equipment is having problems far before customers experience those problems. Each customer is different and needs different types of equipment to support their connectivity.

==Managed Firewall Service==

ACD provides firewall service to customers. Customers are charged a set monthly fee for firewalling, and a configuration change fee that is one time per configuration change or debugging process.

Limitation of Liability - ACD accepts no risk for misconfiguration or operation of a customers internal network. We are only providing service as support service to customers own internal security.

==Switches vs. Routers vs. Switch/Routers==

Switches - do not perform any firewalling, Network Address Translation, or Security. It is not preferred that we deploy switches, however in some situations we deploy these due to customer requirements or certain network topologies.

Routers - do perform routing, firewalling, Network Address Transation, and Security, however they do not perform any switching, thus in many simpler failover situations there are advantages to putting in switches.

Switch/Routers - These are devices that have facilities to perform both switching and routing, thus offer the greatest flexability but often at greater cost and complexity of configuration.

==Equipment Used for Deployment==

Residential Deployment Routers for fiber-optic service

*Ubiquiti ER-X and an Air Cube
*Zhone (no longer in primary production deployment as of 07/17/19)

==Business Deployment Routers or Switches==

ACD sales may charge different costs for the utilization of this equipment.

*Ubiquiti ER-X Router - 1gb interface: Generally small / Medium Business, office sizes of 50 computers with moderate firewalling and flitering needs.

*Ubiquiti EdgeRouter12 Switch/Router - 1gb interface: Generally Medium sized businesses, midsized entities that have 50+ computers, and/or need more powerfull firewalling and filtering needs.

*Ubiquiti EdgeSwitch ES‑16‑XG Switch - 10gb interface: Does not support any routing on this. It is a switch platform only. This will be deployed where we have a ring topology and want to make sure that customers are redundant down both pathways.

*Ubiquiti EdgeRouter Infinity - ER‑8‑XG Router - 8 port 10gb interfaces. Customers that cannot make space or power available for the Cisco 6504E can use these devices but it is preferred that customer use Cisco 6504E Sup2T platform due to software maturity.
*Supports Redundant Power.
*Supports AC and DC Power.

*Cisco 6504E - Supervisor 2T Core Switch/Router - Internet Service Providers, generally large businesses, institutions, and educational customers, or where locations where security is not in a good condition at the customer premise. Where Denial of Service attacks are more likely to occur due to transient users like students, the general public, or governmental or institutional customers or inattention to security. Can handle a broad spectrum of service scenarios. These systems are 5 Rack Units in height and require adequate power, and have dual power supplies and redundant CPU's available. For NAT service to service hundreds of users these systems are the primary system that ACD will support, as NAT is fully supported in Hardware, as is firewalling.

==Outside Plant Deployment==

*Ubiquiti Edgeswitch 8 - 150 Watt - ES-8-150W - Switch This is a tempurature hardend switch when on -48vdc power. This switch can be deployed to customers sites where there is not a good temperature control. They can operate off of AC or DC power
**AC power is -13 to +113 degrees F.
**External DC is -13 to +140 degrees F.

==WiFi Deployment==
*AirCube - Used for residential and small or medium business WiFi. WiFi 5 (802.11ac) compatible.

Customer Premise Equipment Used by ACD, Limitations and Supported Configurations

2019-10-08T21:50:40Z

Schoen.kevin: /* Equipment Used for Deployment */

To Support our networks, ACD uses a variety of pieces of equipment. ACD is far superior to other providers in that we monitor 100% of our network equipment, including equipment at your site. Thus we often know that equipment is having problems far before customers experience those problems. Each customer is different and needs different types of equipment to support their connectivity.

==Managed Firewall Service==

ACD provides firewall service to customers. Customers are charged a set monthly fee for firewalling, and a configuration change fee that is one time per configuration change or debugging process.

Limitation of Liability - ACD accepts no risk for misconfiguration or operation of a customers internal network. We are only providing service as support service to customers own internal security.

==Switches vs. Routers vs. Switch/Routers==

Switches - do not perform any firewalling, Network Address Translation, or Security. It is not preferred that we deploy switches, however in some situations we deploy these due to customer requirements or certain network topologies.

Routers - do perform routing, firewalling, Network Address Transation, and Security, however they do not perform any switching, thus in many simpler failover situations there are advantages to putting in switches.

Switch/Routers - These are devices that have facilities to perform both switching and routing, thus offer the greatest flexability but often at greater cost and complexity of configuration.

==Equipment Used for Deployment==

Residential Deployment Routers for fiber-optic service

*Ubiquiti ER-X and an Air Cube
*Zhone (no longer in primary production deployment as of 07/17/19)

==Business Deployment Routers or Switches==

ACD sales may charge different costs for the utilization of this equipment.

*Ubiquiti ER-X Router - 1gb interface: Generally small / Medium Business, office sizes of 50 computers with moderate firewalling and flitering needs.

*Ubiquiti EdgeRouter12 Switch/Router - 1gb interface: Generally Medium sized businesses, midsized entities that have 50+ computers, and/or need more powerfull firewalling and filtering needs.

*Ubiquiti EdgeSwitch ES‑16‑XG Switch - 10gb interface: Does not support any routing on this. It is a switch platform only. This will be deployed where we have a ring topology and want to make sure that customers are redundant down both pathways.

*Ubiquiti EdgeRouter Infinity - ER‑8‑XG Router - 8 port 10gb interfaces. Customers that cannot make space or power available for the Cisco 6504E can use these devices but it is preferred that customer use Cisco 6504E Sup2T platform due to software maturity.

*Cisco 6504E - Supervisor 2T Core Switch/Router - Internet Service Providers, generally large businesses, institutions, and educational customers, or where locations where security is not in a good condition at the customer premise. Where Denial of Service attacks are more likely to occur due to transient users like students, the general public, or governmental or institutional customers or inattention to security. Can handle a broad spectrum of service scenarios. These systems are 5 Rack Units in height and require adequate power, and have dual power supplies and redundant CPU's available. For NAT service to service hundreds of users these systems are the primary system that ACD will support, as NAT is fully supported in Hardware, as is firewalling.

==Outside Plant Deployment==

*Ubiquiti Edgeswitch 8 - 150 Watt - ES-8-150W - Switch This is a tempurature hardend switch when on -48vdc power. This switch can be deployed to customers sites where there is not a good temperature control. They can operate off of AC or DC power
**AC power is -13 to +113 degrees F.
**External DC is -13 to +140 degrees F.

==WiFi Deployment==
*AirCube - Used for residential and small or medium business WiFi. WiFi 5 (802.11ac) compatible.

Customer Premise Equipment Used by ACD, Limitations and Supported Configurations

2019-10-08T21:49:21Z

Schoen.kevin: /* Business Deployment Routers or Switches */

To Support our networks, ACD uses a variety of pieces of equipment. ACD is far superior to other providers in that we monitor 100% of our network equipment, including equipment at your site. Thus we often know that equipment is having problems far before customers experience those problems. Each customer is different and needs different types of equipment to support their connectivity.

==Managed Firewall Service==

ACD provides firewall service to customers. Customers are charged a set monthly fee for firewalling, and a configuration change fee that is one time per configuration change or debugging process.

Limitation of Liability - ACD accepts no risk for misconfiguration or operation of a customers internal network. We are only providing service as support service to customers own internal security.

==Switches vs. Routers vs. Switch/Routers==

Switches - do not perform any firewalling, Network Address Translation, or Security. It is not preferred that we deploy switches, however in some situations we deploy these due to customer requirements or certain network topologies.

Routers - do perform routing, firewalling, Network Address Transation, and Security, however they do not perform any switching, thus in many simpler failover situations there are advantages to putting in switches.

Switch/Routers - These are devices that have facilities to perform both switching and routing, thus offer the greatest flexability but often at greater cost and complexity of configuration.

==Equipment Used for Deployment==

Residential Deployment Routers for fiber-optic service

*Ubiquiti ER-X
*Zhone (no longer in primary production deployment as of 07/17/19)

==Business Deployment Routers or Switches==

ACD sales may charge different costs for the utilization of this equipment.

*Ubiquiti ER-X Router - 1gb interface: Generally small / Medium Business, office sizes of 50 computers with moderate firewalling and flitering needs.

*Ubiquiti EdgeRouter12 Switch/Router - 1gb interface: Generally Medium sized businesses, midsized entities that have 50+ computers, and/or need more powerfull firewalling and filtering needs.

*Ubiquiti EdgeSwitch ES‑16‑XG Switch - 10gb interface: Does not support any routing on this. It is a switch platform only. This will be deployed where we have a ring topology and want to make sure that customers are redundant down both pathways.

*Ubiquiti EdgeRouter Infinity - ER‑8‑XG Router - 8 port 10gb interfaces. Customers that cannot make space or power available for the Cisco 6504E can use these devices but it is preferred that customer use Cisco 6504E Sup2T platform due to software maturity.

*Cisco 6504E - Supervisor 2T Core Switch/Router - Internet Service Providers, generally large businesses, institutions, and educational customers, or where locations where security is not in a good condition at the customer premise. Where Denial of Service attacks are more likely to occur due to transient users like students, the general public, or governmental or institutional customers or inattention to security. Can handle a broad spectrum of service scenarios. These systems are 5 Rack Units in height and require adequate power, and have dual power supplies and redundant CPU's available. For NAT service to service hundreds of users these systems are the primary system that ACD will support, as NAT is fully supported in Hardware, as is firewalling.

==Outside Plant Deployment==

*Ubiquiti Edgeswitch 8 - 150 Watt - ES-8-150W - Switch This is a tempurature hardend switch when on -48vdc power. This switch can be deployed to customers sites where there is not a good temperature control. They can operate off of AC or DC power
**AC power is -13 to +113 degrees F.
**External DC is -13 to +140 degrees F.

==WiFi Deployment==
*AirCube - Used for residential and small or medium business WiFi. WiFi 5 (802.11ac) compatible.

Customer Premise Equipment Used by ACD, Limitations and Supported Configurations

2019-10-08T14:32:39Z

Schoen.kevin: /* Outside Plant Deployment */

To Support our networks, ACD uses a variety of pieces of equipment. ACD is far superior to other providers in that we monitor 100% of our network equipment, including equipment at your site. Thus we often know that equipment is having problems far before customers experience those problems. Each customer is different and needs different types of equipment to support their connectivity.

==Managed Firewall Service==

ACD provides firewall service to customers. Customers are charged a set monthly fee for firewalling, and a configuration change fee that is one time per configuration change or debugging process.

Limitation of Liability - ACD accepts no risk for misconfiguration or operation of a customers internal network. We are only providing service as support service to customers own internal security.

==Switches vs. Routers vs. Switch/Routers==

Switches - do not perform any firewalling, Network Address Translation, or Security. It is not preferred that we deploy switches, however in some situations we deploy these due to customer requirements or certain network topologies.

Routers - do perform routing, firewalling, Network Address Transation, and Security, however they do not perform any switching, thus in many simpler failover situations there are advantages to putting in switches.

Switch/Routers - These are devices that have facilities to perform both switching and routing, thus offer the greatest flexability but often at greater cost and complexity of configuration.

==Equipment Used for Deployment==

Residential Deployment Routers for fiber-optic service

*Ubiquiti ER-X
*Zhone (no longer in primary production deployment as of 07/17/19)

==Business Deployment Routers or Switches==

ACD sales may charge different costs for the utilization of this equipment.

*Ubiquiti ER-X Router - 1gb interface: Generally small / Medium Business, office sizes of 50 computers with moderate firewalling and flitering needs.

*Ubiquiti EdgeRouter12 Switch/Router - 1gb interface: Generally Medium sized businesses, midsized entities that have 50+ computers, and/or need more powerfull firewalling and filtering needs.

*Ubiquiti EdgeSwitch ES‑16‑XG Switch - 10gb interface: Does not support any routing on this. It is a switch platform only. This will generally not be deployed.

*Ubiquiti EdgeRouter Infinity - ER‑8‑XG Router - 8 port 10gb interfaces. Customers that cannot make space or power available for the Cisco 6504E can use these devices but it is preferred that customer use Cisco 6504E Sup2T platform due to software maturity.

*Cisco 6504E - Supervisor 2T Core Switch/Router - Internet Service Providers, generally large businesses, institutions, and educational customers, or where locations where security is not in a good condition at the customer premise. Where Denial of Service attacks are more likely to occur due to transient users like students, the general public, or governmental or institutional customers or inattention to security. Can handle a broad spectrum of service scenarios. These systems are 5 Rack Units in height and require adequate power, and have dual power supplies and redundant CPU's available. For NAT service to service hundreds of users these systems are the primary system that ACD will support, as NAT is fully supported in Hardware, as is firewalling.

==Outside Plant Deployment==

*Ubiquiti Edgeswitch 8 - 150 Watt - ES-8-150W - Switch This is a tempurature hardend switch when on -48vdc power. This switch can be deployed to customers sites where there is not a good temperature control. They can operate off of AC or DC power
**AC power is -13 to +113 degrees F.
**External DC is -13 to +140 degrees F.

==WiFi Deployment==
*AirCube - Used for residential and small or medium business WiFi. WiFi 5 (802.11ac) compatible.

Customer Premise Equipment Used by ACD, Limitations and Supported Configurations

2019-10-08T14:28:15Z

Schoen.kevin: /* Business Deployment Routers or Switches */

To Support our networks, ACD uses a variety of pieces of equipment. ACD is far superior to other providers in that we monitor 100% of our network equipment, including equipment at your site. Thus we often know that equipment is having problems far before customers experience those problems. Each customer is different and needs different types of equipment to support their connectivity.

==Managed Firewall Service==

ACD provides firewall service to customers. Customers are charged a set monthly fee for firewalling, and a configuration change fee that is one time per configuration change or debugging process.

Limitation of Liability - ACD accepts no risk for misconfiguration or operation of a customers internal network. We are only providing service as support service to customers own internal security.

==Switches vs. Routers vs. Switch/Routers==

Switches - do not perform any firewalling, Network Address Translation, or Security. It is not preferred that we deploy switches, however in some situations we deploy these due to customer requirements or certain network topologies.

Routers - do perform routing, firewalling, Network Address Transation, and Security, however they do not perform any switching, thus in many simpler failover situations there are advantages to putting in switches.

Switch/Routers - These are devices that have facilities to perform both switching and routing, thus offer the greatest flexability but often at greater cost and complexity of configuration.

==Equipment Used for Deployment==

Residential Deployment Routers for fiber-optic service

*Ubiquiti ER-X
*Zhone (no longer in primary production deployment as of 07/17/19)

==Business Deployment Routers or Switches==

ACD sales may charge different costs for the utilization of this equipment.

*Ubiquiti ER-X Router - 1gb interface: Generally small / Medium Business, office sizes of 50 computers with moderate firewalling and flitering needs.

*Ubiquiti EdgeRouter12 Switch/Router - 1gb interface: Generally Medium sized businesses, midsized entities that have 50+ computers, and/or need more powerfull firewalling and filtering needs.

*Ubiquiti EdgeSwitch ES‑16‑XG Switch - 10gb interface: Does not support any routing on this. It is a switch platform only. This will generally not be deployed.

*Ubiquiti EdgeRouter Infinity - ER‑8‑XG Router - 8 port 10gb interfaces. Customers that cannot make space or power available for the Cisco 6504E can use these devices but it is preferred that customer use Cisco 6504E Sup2T platform due to software maturity.

*Cisco 6504E - Supervisor 2T Core Switch/Router - Internet Service Providers, generally large businesses, institutions, and educational customers, or where locations where security is not in a good condition at the customer premise. Where Denial of Service attacks are more likely to occur due to transient users like students, the general public, or governmental or institutional customers or inattention to security. Can handle a broad spectrum of service scenarios. These systems are 5 Rack Units in height and require adequate power, and have dual power supplies and redundant CPU's available. For NAT service to service hundreds of users these systems are the primary system that ACD will support, as NAT is fully supported in Hardware, as is firewalling.

==Outside Plant Deployment==

*Ubiquiti Edgeswitch 8 - 150 Watt - ES-8-150W - Switch This is a tempurature hardend switch when on -48vdc power. This switch can be deployed to customers sites where there is not a good temperature control. They can operate off of AC or DC power

==WiFi Deployment==
*AirCube - Used for residential and small or medium business WiFi. WiFi 5 (802.11ac) compatible.

Customer Premise Equipment Used by ACD, Limitations and Supported Configurations

2019-10-08T14:27:18Z

Schoen.kevin:

To Support our networks, ACD uses a variety of pieces of equipment. ACD is far superior to other providers in that we monitor 100% of our network equipment, including equipment at your site. Thus we often know that equipment is having problems far before customers experience those problems. Each customer is different and needs different types of equipment to support their connectivity.

==Managed Firewall Service==

ACD provides firewall service to customers. Customers are charged a set monthly fee for firewalling, and a configuration change fee that is one time per configuration change or debugging process.

Limitation of Liability - ACD accepts no risk for misconfiguration or operation of a customers internal network. We are only providing service as support service to customers own internal security.

==Switches vs. Routers vs. Switch/Routers==

Switches - do not perform any firewalling, Network Address Translation, or Security. It is not preferred that we deploy switches, however in some situations we deploy these due to customer requirements or certain network topologies.

Routers - do perform routing, firewalling, Network Address Transation, and Security, however they do not perform any switching, thus in many simpler failover situations there are advantages to putting in switches.

Switch/Routers - These are devices that have facilities to perform both switching and routing, thus offer the greatest flexability but often at greater cost and complexity of configuration.

==Equipment Used for Deployment==

Residential Deployment Routers for fiber-optic service

*Ubiquiti ER-X
*Zhone (no longer in primary production deployment as of 07/17/19)

==Business Deployment Routers or Switches==

ACD sales may charge different costs for the utilization of this equipment.

*Ubiquiti ER-X Router - 1gb interface: Generally small / Medium Business, office sizes of 50 computers with moderate firewalling and flitering needs.

*Ubiquiti EdgeRouter12 Switch/Router - 1gb interface: Generally Medium sized businesses, midsized entities that have 50+ computers, and/or need more powerfull firewalling and filtering needs.

*Ubiquiti EdgeSwitch ES‑16‑XG Switch - 10gb interface: Does not support any routing on this. It is a switch platform only. This will generally not be deployed.

*Ubiquiti EdgeRouter Infinity - ER‑8‑XG Router - 8 port 10gb interfaces. Customers that cannot make space or power available for the Cisco 6504E can use these devices but it is preferred that customer use Cisco 6504E Sup2T platform due to software maturity.

*Cisco 6504E - Supervisor 2T Core Switch/Router Generally large businesses, institutions, and educational markets, or where locations where security is not in a good condition at the customer premise. Where Denial of Service attacks are more likely to occur due to transient users like students, the general public, or governmental or institutional customers or inattention to security. Can handle a broad spectrum of service scenarios. These systems are 5 Rack Units in height and require adequate power, and have dual power supplies and redundant CPU's available. For NAT service to service hundreds of users these systems are the primary system that ACD will support.

==Outside Plant Deployment==

*Ubiquiti Edgeswitch 8 - 150 Watt - ES-8-150W - Switch This is a tempurature hardend switch when on -48vdc power. This switch can be deployed to customers sites where there is not a good temperature control. They can operate off of AC or DC power

==WiFi Deployment==
*AirCube - Used for residential and small or medium business WiFi. WiFi 5 (802.11ac) compatible.

Customer Premise Equipment Used by ACD, Limitations and Supported Configurations

2019-10-08T14:19:15Z

Schoen.kevin:

Customer Premise Equipment Used by ACD, Limitations and Supported Configurations

2019-10-08T14:14:44Z

Schoen.kevin: /* Business Deployment Routers or Switches */

Customer Premise Equipment Used by ACD, Limitations and Supported Configurations

2019-10-08T14:04:21Z

Schoen.kevin: