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==Underlying End-User Unpaid Bills==
ACD provides services on a retail and a wholesale basis. Occasionally, an end-user will game between service providers to avoid bills. This usually occurs in these scenarios:
* An ACD retail customer will switch to an ACD wholesaler to avoid payment of a prexisting bill. 
* A wholesale customer will switch between two different ACD wholesalers, or agents, to avoid payment of a previous bill to another agent. 
* In some situations a wholesale customer will switch to ACD directly in order to avoid payment.  

In general, it is ACD's policy to ensure that the end-user does not inappropriately avoid payment of services that are provided by ACD. ACD will exercise reasonable discretion to address these matters.