DSL Ping Testing - Revision history

Henry.joshua at 01:12, 2 June 2012

2012-06-02T01:12:04Z

Henry.joshua at 01:11, 2 June 2012

2012-06-02T01:11:34Z

Henry.joshua at 01:09, 2 June 2012

2012-06-02T01:09:30Z

Henry.joshua at 01:07, 2 June 2012

2012-06-02T01:07:58Z

Henry.joshua at 00:57, 2 June 2012

2012-06-02T00:57:54Z

Henry.joshua at 00:57, 2 June 2012

2012-06-02T00:57:38Z

Henry.joshua: Created page with " Customer End Ping testing can be used in several scenarios while troubleshooting DSL issues. You should be able to ping your gateway from your PC. In a command prompt(Start>Ru..."

2012-06-01T20:10:20Z

Created page with " Customer End Ping testing can be used in several scenarios while troubleshooting DSL issues. You should be able to ping your gateway from your PC. In a command prompt(Start>Ru..."

New page

Customer End

Ping testing can be used in several scenarios while troubleshooting DSL issues.

You should be able to ping your gateway from your PC. In a command prompt(Start>Run>cmd), you can type ipconfig or ipconfig /all to display LAN adapter info. The important info is the IP address and Default Gateway you are getting. If you are getting an internal IP(192.168.X.X), you most likely have a router as a gateway. In this case, the GW will probably also be an internal IP address. If you cannot ping your gateway, you will not be able to access the internet.

One of the first troubleshooting steps ACD will ask is to bypass any internal equipment/routers and connect directly to the modem. If you

If the customer is connected directly to the modem, they will be getting an IP address from our DHCP pool. Unless ICMP requests are disabled, you should be able to ping the customer at this IP address. The customer should also be able to ping the default gateway, which will be the DHCP pool gateway.

← Older revision		Revision as of 01:12, 2 June 2012
Line 9:		Line 9:
	Sometimes you will be able to ping an IP address, such as our DNS server 207.179.70.27(see [[ACD DNS Servers]]), but cannot load pages. This may be a problem with your DNS settings (see [[How to Flush your DNS Cache on your computer]]).		Sometimes you will be able to ping an IP address, such as our DNS server 207.179.70.27(see [[ACD DNS Servers]]), but cannot load pages. This may be a problem with your DNS settings (see [[How to Flush your DNS Cache on your computer]]).

−	To verify you are set up to receive a DHCP address ~~check~~ [[~~Configuring your Local Adapter for~~ DHCP]]	+	To verify you are set up to receive a DHCP address see [[Confirming you are able to receive a DHCP address]]

@@ Line 9: / Line 9: @@
 Sometimes you will be able to ping an IP address, such as our DNS server 207.179.70.27(see [[ACD DNS Servers]]), but cannot load pages. This may be a problem with your DNS settings (see [[How to Flush your DNS Cache on your computer]]).
-To verify you are set up to receive a DHCP address check the Network Connections Folder (Start>Run>ncpa.cpl)
+To verify you are set up to receive a DHCP address check [[Configuring your Local Adapter for DHCP]]
-−
-[[File:Dhcp address 1.PNG]]
-−
-*Double click the Local Area Connection, or right click and select Properties to display the status window for the connection.
-−
-[[File:Dhcp address 2.PNG]]
-−
-*Click the Properties button to bring up the Properties window for the connection.
-−
-*Select Internet Protocol(TCP/IP) from the window. You can double click or highlight and then click Properties underneath and to the right.
-−
-[[File:Dhcp address 3.PNG]]
-−
-*To receive a DHCP address, make sure Obtain an IP address automatically and Obtain DNS server address automatically are selected.
-−
-[[File:Dhcp address 4.PNG]]

@@ Line 15: / Line 15: @@
 *Double click the Local Area Connection, or right click and select Properties to display the status window for the connection.
+[[File:Dhcp address 2.PNG]]
 *Click the Properties button to bring up the Properties window for the connection.
 *Select Internet Protocol(TCP/IP) from the window. You can double click or highlight and then click Properties underneath and to the right.

← Older revision		Revision as of 01:07, 2 June 2012
Line 9:		Line 9:
	Sometimes you will be able to ping an IP address, such as our DNS server 207.179.70.27(see [[ACD DNS Servers]]), but cannot load pages. This may be a problem with your DNS settings (see [[How to Flush your DNS Cache on your computer]]).		Sometimes you will be able to ping an IP address, such as our DNS server 207.179.70.27(see [[ACD DNS Servers]]), but cannot load pages. This may be a problem with your DNS settings (see [[How to Flush your DNS Cache on your computer]]).

−	~~If the customer is connected directly~~ to the ~~modem, they will be getting an IP~~ address ~~from our DHCP pool~~. ~~Unless ICMP requests are disabled~~, ~~you should be able~~ to ~~ping~~ the ~~customer at this IP address~~. ~~The customer should also be able~~ to ~~ping~~ the ~~default gateway, which will be~~ the DHCP ~~pool gateway~~.	+	To verify you are set up to receive a DHCP address check the Network Connections Folder (Start>Run>ncpa.cpl)
		+
		+	[[File:Dhcp address 1.PNG]]
		+
		+	*Double click the Local Area Connection, or right click and select Properties to display the status window for the connection.
		+
		+
		+
		+	*Click the Properties button to bring up the Properties window for the connection.
		+
		+	[[File:Dhcp address 2.PNG]]
		+
		+	*Select Internet Protocol(TCP/IP) from the window. You can double click or highlight and then click Properties underneath and to the right.
		+
		+	[[File:Dhcp address 3.PNG]]
		+
		+	*To receive a DHCP address, make sure Obtain an IP address automatically and Obtain DNS server address automatically are selected.
		+
		+	[[File:Dhcp address 4.PNG]]

@@ Line 7: / Line 7: @@
 One of the first troubleshooting steps ACD will ask is to bypass any internal equipment/routers and connect directly to the modem. If you are already configured for DHCP, you will not need to make any changes. Just switch the cord that goes from your computer to the router. Unplug it from the router and plug it into the modem after unplugging the cord that goes from the router to the modem. With your computer directly connected to the modem, you should be able to ping your GW IP, which is located in our CO.
-Sometimes you will be able to ping an IP address, such as our DNS server 207.179.70.27(see [[ACD DNS Servers]]), but cannot load pages. This may be a problem with your DNS settings (see ]]How to Flush your DNS Cache on your computer]]).
+Sometimes you will be able to ping an IP address, such as our DNS server 207.179.70.27(see [[ACD DNS Servers]]), but cannot load pages. This may be a problem with your DNS settings (see [[How to Flush your DNS Cache on your computer]]).
 If the customer is connected directly to the modem, they will be getting an IP address from our DHCP pool. Unless ICMP requests are disabled, you should be able to ping the customer at this IP address. The customer should also be able to ping the default gateway, which will be the DHCP pool gateway.

@@ Line 1: / Line 1: @@
 Customer End
@@ Line 6: / Line 5: @@
 You should be able to ping your gateway from your PC. In a command prompt(Start>Run>cmd), you can type ipconfig or ipconfig /all to display LAN adapter info. The important info is the IP address and Default Gateway you are getting. If you are getting an internal IP(192.168.X.X), you most likely have a router as a gateway. In this case, the GW will probably also be an internal IP address. If you cannot ping your gateway, you will not be able to access the internet.
-One of the first troubleshooting steps ACD will ask is to bypass any internal equipment/routers and connect directly to the modem. If you
+One of the first troubleshooting steps ACD will ask is to bypass any internal equipment/routers and connect directly to the modem. If you are already configured for DHCP, you will not need to make any changes. Just switch the cord that goes from your computer to the router. Unplug it from the router and plug it into the modem after unplugging the cord that goes from the router to the modem. With your computer directly connected to the modem, you should be able to ping your GW IP, which is located in our CO.
 If the customer is connected directly to the modem, they will be getting an IP address from our DHCP pool. Unless ICMP requests are disabled, you should be able to ping the customer at this IP address. The customer should also be able to ping the default gateway, which will be the DHCP pool gateway.