Dark Fiber Testing and Debugging Process - Revision history

Henry.joshua at 19:55, 12 November 2012

2012-11-12T19:55:16Z

Henry.joshua at 16:57, 12 November 2012

2012-11-12T16:57:48Z

Schoen.kevin: /* Possible Reasons for Customer Reported Problems */

2012-11-07T15:50:19Z

‎Possible Reasons for Customer Reported Problems

Schoen.kevin: /* Problem Reporting by Customer */

2012-11-07T15:49:39Z

‎Problem Reporting by Customer

Schoen.kevin: /* Point of Demarcation and Responsibility */

2012-11-07T15:48:51Z

‎Point of Demarcation and Responsibility

Schoen.kevin: moved Dark Fiber Debugging Process to Dark Fiber Testing and Debugging Process

2012-11-07T15:00:08Z

moved Dark Fiber Debugging Process to Dark Fiber Testing and Debugging Process

Schoen.kevin: /* Step by Step Testing Process */

2012-11-07T14:24:40Z

‎Step by Step Testing Process

Schoen.kevin: /* Problem Reporting by Customer */

2012-11-07T14:22:30Z

‎Problem Reporting by Customer

Schoen.kevin at 14:21, 7 November 2012

2012-11-07T14:21:11Z

Schoen.kevin at 14:21, 7 November 2012

2012-11-07T14:21:04Z

← Older revision		Revision as of 19:55, 12 November 2012
Line 1:		Line 1:
−	~~[[Category:Support]]~~
−
	Dark Fiber is where ACD provides physical fiber cable connectivity between two or more sites, without providing the electronics necessary to light the cable. ACD generally does not operate or maintain the equipment for the customer, although ACD usually is needed to assist the customer to determine if the connection issue is actually a fiber issue (ACD's responsiblity), or customer equipment (Customers responsibility). ACD should be proactive in facilitating resolution and testing. ACD has the necessary equipment to effectively test fiber strands, and usually customers do not due to the expense of the equipment.		Dark Fiber is where ACD provides physical fiber cable connectivity between two or more sites, without providing the electronics necessary to light the cable. ACD generally does not operate or maintain the equipment for the customer, although ACD usually is needed to assist the customer to determine if the connection issue is actually a fiber issue (ACD's responsiblity), or customer equipment (Customers responsibility). ACD should be proactive in facilitating resolution and testing. ACD has the necessary equipment to effectively test fiber strands, and usually customers do not due to the expense of the equipment.

← Older revision		Revision as of 16:57, 12 November 2012
Line 1:		Line 1:
		+	[[Category:Support]]
		+
	Dark Fiber is where ACD provides physical fiber cable connectivity between two or more sites, without providing the electronics necessary to light the cable. ACD generally does not operate or maintain the equipment for the customer, although ACD usually is needed to assist the customer to determine if the connection issue is actually a fiber issue (ACD's responsiblity), or customer equipment (Customers responsibility). ACD should be proactive in facilitating resolution and testing. ACD has the necessary equipment to effectively test fiber strands, and usually customers do not due to the expense of the equipment.		Dark Fiber is where ACD provides physical fiber cable connectivity between two or more sites, without providing the electronics necessary to light the cable. ACD generally does not operate or maintain the equipment for the customer, although ACD usually is needed to assist the customer to determine if the connection issue is actually a fiber issue (ACD's responsiblity), or customer equipment (Customers responsibility). ACD should be proactive in facilitating resolution and testing. ACD has the necessary equipment to effectively test fiber strands, and usually customers do not due to the expense of the equipment.

@@ Line 88: / Line 88: @@
 ###Need to determine if the issue is weather related.
 ##'''Outage that is due to problems with Customer Network Elements''' = Include all issues on '''Customer Reported Complete Outage''' & '''Customer Reported Transmission Errors'''
-#'''Customer Reported Low Light Levels'''
+#'''Customer Reported Low Light Levels:'''
 ##'''Outage that is due to problems with ACD Network Elements''' = Include all previous sections.
 ###Special care is needed to determine the source customer laser strength (on bothend), and calculate the DB loss of the link based upon the source strength of the connection, compared to the outside plant readings.

@@ Line 22: / Line 22: @@
 ## Is the outage affecting all fibers between a site or only specific fibers?
 ## ACD needs to know which fibers are having the issues.
-# '''Transmission Errors:''' Transmission occurring, but CRC errors on equipment.
+# '''Transmission Errors:''' Transmission occurring, but CRC errors on customers interfaces are accumulating
 ## Is this occurring on all fibers between a site or only specific fibers?
-## Are the errors on both on the TX and RX sides of the circuit?
+## Are the errors on both on the TX and RX sides of the interfaces on both sides?
 # '''Intermittent Outage:''' Transmission is occurring, but is stopping occassionally.
 ## What time of day?

@@ Line 13: / Line 13: @@
 # Patch cables from the fiber termination box to their equipment.
 # Network Switches/Routers
-# Optics; typically these are pluggable modules, such as GBICs, SFPs, Xenpaks and other industry names for Optical Modules.
+# Optics; typically these are pluggable modules, such as GBICs, SFPs, Xenpaks and other industry names for optical Modules.
 == Problem Reporting by Customer ==

@@ Line 119: / Line 119: @@
 # '''As-Built Drawings:''' As built drawings are documents that describe the construction performed by ACD. These drawings detail the overall route of the cable, including poles that the cable is attached to, handholes, splice cases, fiber termination panels, and whether the fiber is above ground or below ground.
-==Step by Step Testing Process==
+==Step by Step Troubleshooting Process==
 #'''Troubleshooting process'''

@@ Line 17: / Line 17: @@
 == Problem Reporting by Customer ==
-When a customer reports an issue with dark fiber we need to know specifics of the problem. The customer should be prepared to provide the nature of the issue at time of initiation of a service ticket with ACD.
+When the customer contacts ACD we need to quickly determine the issue the customer is reporting.
 # '''Complete Outage:''' Where there is no connectivity between sites.

@@ Line 1: / Line 1: @@
+Dark Fiber is where ACD provides physical fiber cable connectivity between two or more sites, without providing the electronics necessary to light the cable. ACD generally does not operate or maintain the equipment for the customer, although ACD usually is needed to assist the customer to determine if the connection issue is actually a fiber issue (ACD's responsiblity), or customer equipment (Customers responsibility). ACD should be proactive in facilitating resolution and testing. ACD has the necessary equipment to effectively test fiber strands, and usually customers do not due to the expense of the equipment.
-Dark Fiberis where ACD provides physical fiber cable connectivity between two or more sites, without providing the electronics necessary to light the cable. ACD generally does not operate or maintain the equipment for the customer, although ACD usually is needed to assist the customer to determine if the connection issue is actually a fiber issue (ACD's responsiblity), or customer equipment (Customers responsibility). ACD should be proactive in facilitating resolution and testing. ACD has the necessary equipment to effectively test fiber strands, and usually customers do not due to the expense of the equipment.
 ==Point of Demarcation and Responsibility==

← Older revision		Revision as of 14:21, 7 November 2012
Line 1:		Line 1:
−	~~Isolating Dark Fiber Service Issues~~

−	Dark ~~Fiber is~~ where ACD provides physical fiber cable connectivity between two or more sites. ACD generally does not operate or maintain the equipment for the customer.	+	Dark Fiberis where ACD provides physical fiber cable connectivity between two or more sites, without providing the electronics necessary to light the cable. ACD generally does not operate or maintain the equipment for the customer, although ACD usually is needed to assist the customer to determine if the connection issue is actually a fiber issue (ACD's responsiblity), or customer equipment (Customers responsibility). ACD should be proactive in facilitating resolution and testing. ACD has the necessary equipment to effectively test fiber strands, and usually customers do not due to the expense of the equipment.

	==Point of Demarcation and Responsibility==		==Point of Demarcation and Responsibility==