Connection Speed Issues Debugging How-To and Common Problems

From WIKI -
Revision as of 00:37, 24 July 2012 by Henry.joshua (Talk | contribs)

(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search

This document contains step-by-step process to debug line speed issues.

For DSL and EFM Line Speed Issues

  1. Confirm the Speed that your DSL line is connected to us. This will tell you the maximum transmission that the line is going to handle, based upon current sync speeds of your DSL or EFM loop. To do this go to How to check your DSL and EFM line speed
  2. Run a speed test. Record the results. customer support will need this information in order to debug your speed or bandwidth issue if the data we see is different that what you are seeing.
  3. The most common problem that we see when there are connection speed issues is that the duplex or speed settings are not set correctly.
Personal tools