DSL Ping Testing

Customer End

Ping testing can be used in several scenarios while troubleshooting DSL issues.

You should be able to ping your gateway from your PC. In a command prompt(Start>Run>cmd), you can type ipconfig or ipconfig /all to display LAN adapter info. The important info is the IP address and Default Gateway you are getting. If you are getting an internal IP(192.168.X.X), you most likely have a router as a gateway. In this case, the GW will probably also be an internal IP address. If you cannot ping your gateway, you will not be able to access the internet.

One of the first troubleshooting steps ACD will ask is to bypass any internal equipment/routers and connect directly to the modem. If you

If the customer is connected directly to the modem, they will be getting an IP address from our DHCP pool. Unless ICMP requests are disabled, you should be able to ping the customer at this IP address. The customer should also be able to ping the default gateway, which will be the DHCP pool gateway.