Demarcation Point and Division of Responsibilty past the Network Interface

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A Network Interface is the location where the communication company hands off service to the customer's internal wiring. This may also be called the Demarcation Point.

You can find more information about a Network Interfaces and Network Interface Devices here: http://en.wikipedia.org/wiki/Network_interface_device


The network interface as a test point

In general, ACD's responsibility for wiring ends at the Telco Network Interface. If there are problems with your service beyond the Network Interface, the wiring is generally the customers issue.

A dispatched technician will test at the network interface, prove or disprove service works at the network interface.

Ordering Circuits to a Specific Network Interface

When placing orders for circuits to an Address, ACD does not have the ability to specify and/or require to a Telco which Network Interface Device or with Demarcation point. We cannot order to a specific Network Interface under most circumstances.

Getting a new network Interface

Existing Building: For an existing building, the customer can request a new network interface through the existing wirecenter telco. In any event this is going to cost money. The telco companies do not install new network interfaces or relocate them for free. In addition the serving telco is not required to put in a new network interface if the existing network interface. If you want a new or different network interface, please contact ACD.

New Building: For an new building where there is not network interface in existance, there will be a cost to install the network interface from the serving wirecenter telco. The serving wirecenter telco can legally charge these fees. These fees usually include the expense to trench new cable, put in conduit, wire panels, and possibly electronics. Please contact ACD if you have a new building and need a Telco network interface.

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