http://wiki01.acd.net//wiki/index.php?title=Faxing_How-to_and_Troubleshooting&feed=atom&action=historyFaxing How-to and Troubleshooting - Revision history2024-03-28T23:47:46ZRevision history for this page on the wikiMediaWiki 1.19.23http://wiki01.acd.net//wiki/index.php?title=Faxing_How-to_and_Troubleshooting&diff=834&oldid=prevHenry.joshua at 08:55, 5 August 20122012-08-05T08:55:15Z<p></p>
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<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Faxing and VoIP - Tricks of the Trade</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">=</ins>Faxing and VoIP - Tricks of the Trade<ins class="diffchange diffchange-inline">=</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">Faxing has been around for years and most of the protocols were written in an age when faxes traveled over a "traditional" voice network. In today’s world, the majority of telephone calls are, at some point, converted between a VoIP and traditional voice service and back again. Every portion of the ACD network is setup with full Quality of Service. This ensures that the voice and data on the ACD's network span is reliable. While we strive to create the most efficient Internet and Voice network, we can't control what happens when it leaves our network and hops on the rest of the Public Network.</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">Faxing has been around for years and most of the protocols were written in an age when faxes traveled over a "traditional" voice network. </del>In <del class="diffchange diffchange-inline">today’s </del>world, <del class="diffchange diffchange-inline">the majority of telephone calls </del>are, at some <del class="diffchange diffchange-inline">point</del>, <del class="diffchange diffchange-inline">converted between a VoIP and traditional voice service and back again. Every portion of </del>the <del class="diffchange diffchange-inline">ACD network </del>is <del class="diffchange diffchange-inline">setup with full Quality of Service. This ensures </del>that the <del class="diffchange diffchange-inline">voice </del>and <del class="diffchange diffchange-inline">data on </del>the <del class="diffchange diffchange-inline">ACD part of </del>the <del class="diffchange diffchange-inline">network is reliable</del>. <del class="diffchange diffchange-inline">While we strive to create the most efficient Internet </del>and <del class="diffchange diffchange-inline">Voice network</del>, <del class="diffchange diffchange-inline">we can't control what happens when it leaves our network </del>and <del class="diffchange diffchange-inline">hops on the rest of the Public Network</del>.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>In <ins class="diffchange diffchange-inline">the Internet </ins>world, <ins class="diffchange diffchange-inline">voice is first converted to packets, which </ins>are <ins class="diffchange diffchange-inline">sent over the connections that make up the Internet. These packets may take a separate routes</ins>, <ins class="diffchange diffchange-inline">thus arriving </ins>at <ins class="diffchange diffchange-inline">slightly different times. In doing so, </ins>some <ins class="diffchange diffchange-inline">packets may be discarded</ins>, <ins class="diffchange diffchange-inline">but </ins>the <ins class="diffchange diffchange-inline">end result </ins>is that the <ins class="diffchange diffchange-inline">receiving VoIP device has enough information to make the call clear </ins>and <ins class="diffchange diffchange-inline">indiscernible from a normal call. To ensure </ins>the <ins class="diffchange diffchange-inline">best fax quality, follow </ins>the <ins class="diffchange diffchange-inline">steps below</ins>. <ins class="diffchange diffchange-inline">These same troubleshooting </ins>and <ins class="diffchange diffchange-inline">configuration principals apply to alarm system lines</ins>, <ins class="diffchange diffchange-inline">elevator emergency lines, credit card machines, postage machines </ins>and <ins class="diffchange diffchange-inline">anything else that uses a Plain Old Telephone Service line for data</ins>.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">In </del>the <del class="diffchange diffchange-inline">Internet world, voice is first converted to packets and then they are sent over the connections </del>that <del class="diffchange diffchange-inline">make up </del>the <del class="diffchange diffchange-inline">Internet. These packets may take a different route from </del>each other <del class="diffchange diffchange-inline">thus </del>they <del class="diffchange diffchange-inline">may arrive at slightly different times. In doing so, some packets may be discarded</del>, but the <del class="diffchange diffchange-inline">end result is that the receiving </del>VoIP <del class="diffchange diffchange-inline">device has enough information to make the call clear and indiscernible from a normal call. To ensure the best fax quality</del>, <del class="diffchange diffchange-inline">taking some of </del>the <del class="diffchange diffchange-inline">below steps will help improve faxing</del>. <del class="diffchange diffchange-inline">These same troubleshooting and configuration principals apply </del>to <del class="diffchange diffchange-inline">alarm system lines</del>, <del class="diffchange diffchange-inline">elevator emergency lines</del>, <del class="diffchange diffchange-inline">credit card machines, and anything else that uses </del>a <del class="diffchange diffchange-inline">Plain Old Telephone Service line for data</del>.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">It's not just our end of </ins>the <ins class="diffchange diffchange-inline">network </ins>that <ins class="diffchange diffchange-inline">matters. Two fax machines with </ins>the <ins class="diffchange diffchange-inline">same fast setup running on VoIP can often train with </ins>each other <ins class="diffchange diffchange-inline">so that </ins>they <ins class="diffchange diffchange-inline">can begin transmission</ins>, but <ins class="diffchange diffchange-inline">because of </ins>the <ins class="diffchange diffchange-inline">inherent problems with today’s networks and </ins>VoIP, the <ins class="diffchange diffchange-inline">transmission gets interrupted</ins>. <ins class="diffchange diffchange-inline">If you set your machine up </ins>to <ins class="diffchange diffchange-inline">work properly within a VoIP world</ins>, <ins class="diffchange diffchange-inline">it will by default</ins>, <ins class="diffchange diffchange-inline">train the other machine to use the same settings. This will greatly increase probability of </ins>a <ins class="diffchange diffchange-inline">smooth Fax Transmission</ins>.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">It's not just our end of the network that matters. Two fax machines with the same fast setup running </del>on <del class="diffchange diffchange-inline">VoIP can often train with each other so that they can begin transmission but because of the inherent problems with today’s networks and VoIP, the transmission gets interrupted. If you set </del>your machine <del class="diffchange diffchange-inline">up to work properly within a VoIP world, it will by default, train the other machine to use the same settings. This will greatly increase a smooth Fax Transmission.</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">==Recommendations </ins>on <ins class="diffchange diffchange-inline">how to configure </ins>your <ins class="diffchange diffchange-inline">fax </ins>machine <ins class="diffchange diffchange-inline">for best results==</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">==Recommendations on how </del>to <del class="diffchange diffchange-inline">configure </del>your <del class="diffchange diffchange-inline">fax maching for best results==</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">At ACD.net we use the latest VoIP fax codecs (codec is a computer term that means </ins>to <ins class="diffchange diffchange-inline">encode) to make our end as robust as possible. That being said, following are some items you can do on </ins>your <ins class="diffchange diffchange-inline">end to help make faxing run smoothly:</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">At ACD.net we use the latest VoIP fax codecs (codecs is a computer term that means to encode) to make our end as robust as possible. That being said, following are some items you can do on your end to help make faxing run smoothly:</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>* Set the baud rate on the fax machine to a slightly lower speed. Generally<ins class="diffchange diffchange-inline">, </ins>9600 <ins class="diffchange diffchange-inline">bps </ins>is great. It’s different on <ins class="diffchange diffchange-inline">various </ins>fax machines<ins class="diffchange diffchange-inline">, </ins>but you can look for the baud rate or <ins class="diffchange diffchange-inline">speed </ins>setting<ins class="diffchange diffchange-inline">(9.6Kbps) </ins>that specifies V.29 or V.17. In general<ins class="diffchange diffchange-inline">, </ins>fax machines set for V.34, may have echo cancellation and it is unlikely to work, as the slight delay in VoIP will make training between fax machines more difficult.  </div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div> </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>* Set the baud rate on the fax machine to a slightly lower speed. Generally 9600 is great. It’s different on <del class="diffchange diffchange-inline">different </del>fax machines but you can look for the baud rate or <del class="diffchange diffchange-inline">a </del>setting that specifies V.29 or V.17. In general fax machines set for V.34, may have echo cancellation and it is unlikely to work, as the slight delay in VoIP will make training between fax machines more difficult.  </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Remove or turn off any Error Correction Mode or “ECM”.  </div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Remove or turn off any Error Correction Mode or “ECM”.  </div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Try enabling Overseas Mode.  </div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Try enabling Overseas Mode.  </div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>*Change the resolution from fine to standard; this will also speed up the rate at which fax machines transfer data.  </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>*Change the resolution from fine to standard; this will also speed up the rate at which fax machines transfer data <ins class="diffchange diffchange-inline">by decreasing the size of the transmission</ins>.  </div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>If you can't figure out how to change your fax machines settings you can either contact the manufacturer or usually you can put the model number into Google for the manual.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>If you can't figure out how to change your fax machines settings<ins class="diffchange diffchange-inline">, </ins>you can either contact the manufacturer or usually you can put the model number into Google for the manual.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Let ACD know the line you are using is going to be used for fax, data or modem use==</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Let ACD know the line you are using is going to be used for fax, data or modem use==</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Within our phone switch, we are able to configure a line for fax/data/modem use. Basically this means<del class="diffchange diffchange-inline">, </del>that by default the phone call on this line will not be compressed. Although this uses more bandwidth, it generally will produce more reliable results. If you are not sure that we have your line profile setup for fax as a default, please contact us, and provide us with your phone number and a <del class="diffchange diffchange-inline">technican </del>can configure this in our phone switch in a matter of moments.  </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>Within our phone switch, we are able to configure a line for fax/data/modem use. Basically<ins class="diffchange diffchange-inline">, </ins>this means that by default the phone call on this line will not be compressed. Although this uses more bandwidth, it generally will produce more reliable results. If you are not sure that we have your line profile setup for fax as a default, please contact us, and provide us with your phone number and a <ins class="diffchange diffchange-inline">technician </ins>can configure this in our phone switch in a matter of moments.  </div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==What ACD needs to know to troubleshoot a Fax line issue==</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==What ACD needs to know to troubleshoot a Fax line issue==</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>We need to know the following information in order to be able to troubleshoot a fax send and <del class="diffchange diffchange-inline">recieve </del>issue. Having this information greatly speeds our ability to perform <del class="diffchange diffchange-inline">troublshooting</del>, and helps make sure [[Customer Support]] looks at the correct issues.  </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>We need to know the following information in order to be able to troubleshoot a fax send and <ins class="diffchange diffchange-inline">receive </ins>issue. Having this information greatly speeds our ability to perform <ins class="diffchange diffchange-inline">troubleshooting</ins>, and helps make sure [[Customer Support]] looks at the correct issues.  </div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>* Is the problem sending faxes, <del class="diffchange diffchange-inline">recieving </del>faxes or both?</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>* Is the problem sending faxes, <ins class="diffchange diffchange-inline">receiving </ins>faxes or both?</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* What is the ACD number you are faxing from?</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* What is the ACD number you are faxing from?</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Are you having problems sending faxes to only certain numbers or all numbers?</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Are you having problems sending faxes to only certain numbers or all numbers?</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>** If only to certain numbers, we need the specific numbers.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>** If only to certain numbers, we need the specific numbers.</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">* Providing call examples(number dialed, number dialing from, and timestamp) gives us the info we need to look up a specific call in our phone switch. We can then determine the reason for disconnect.</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Is it happening at a specific time of day?</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Is it happening at a specific time of day?</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">* If possible we need the time and date and phone number of an example fax that failed. We can log into our switch and determine the reason a call disconnected.</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* When doing testing it is best to consistently use the same length of fax.  </div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* When doing testing it is best to consistently use the same length of fax.  </div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>If you wish to test faxes to and from ACD, please fax us at 517-999-3993.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>If you wish to test faxes to and from ACD, please fax us at 517-999-3993.</div></td></tr>
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<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>'''This is a ten page Fax Document can be printed and sent <del class="diffchange diffchange-inline">it </del>to us for testing purposes''' [[Media:ACD TEST FAX 09-22-11.pdf]]</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>'''This is a ten page Fax Document <ins class="diffchange diffchange-inline">that </ins>can be printed and sent to us for testing purposes''' [[Media:ACD TEST FAX 09-22-11.pdf]]</div></td></tr>
</table>Henry.joshuahttp://wiki01.acd.net//wiki/index.php?title=Faxing_How-to_and_Troubleshooting&diff=397&oldid=prevHenry.joshua: /* Recommended Test Fax Form */2011-12-16T08:48:20Z<p><span dir="auto"><span class="autocomment">Recommended Test Fax Form</span></span></p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>If you wish to test faxes to and from ACD, please fax us at 517-999-3993.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>If you wish to test faxes to and from ACD, please fax us at 517-999-3993.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>'''This Fax Document can be printed and sent it to us''' [[Media:ACD TEST FAX 09-22-11.pdf]]</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>'''This <ins class="diffchange diffchange-inline">is a ten page </ins>Fax Document can be printed and sent it to us <ins class="diffchange diffchange-inline">for testing purposes</ins>''' [[Media:ACD TEST FAX 09-22-11.pdf]]</div></td></tr>
</table>Henry.joshuahttp://wiki01.acd.net//wiki/index.php?title=Faxing_How-to_and_Troubleshooting&diff=396&oldid=prevHenry.joshua at 08:47, 16 December 20112011-12-16T08:47:20Z<p></p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>If you wish to test faxes to and from ACD, please fax us at 517-999-3993.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>If you wish to test faxes to and from ACD, please fax us at 517-999-3993.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>'''This Fax Document<del class="diffchange diffchange-inline">, print it out </del>and <del class="diffchange diffchange-inline">send </del>it to us''' [[<del class="diffchange diffchange-inline">File</del>:ACD TEST FAX 09-22-11.pdf]]</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>'''This Fax Document <ins class="diffchange diffchange-inline">can be printed </ins>and <ins class="diffchange diffchange-inline">sent </ins>it to us''' [[<ins class="diffchange diffchange-inline">Media</ins>:ACD TEST FAX 09-22-11.pdf]]</div></td></tr>
</table>Henry.joshuahttp://wiki01.acd.net//wiki/index.php?title=Faxing_How-to_and_Troubleshooting&diff=242&oldid=prevSchoen.kevin at 17:27, 10 October 20112011-10-10T17:27:17Z<p></p>
<table class='diff diff-contentalign-left'>
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<col class='diff-marker' />
<col class='diff-content' />
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<td colspan='2' style="background-color: white; color:black;">← Older revision</td>
<td colspan='2' style="background-color: white; color:black;">Revision as of 17:27, 10 October 2011</td>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* If possible we need the time and date and phone number of an example fax that failed. We can log into our switch and determine the reason a call disconnected.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* If possible we need the time and date and phone number of an example fax that failed. We can log into our switch and determine the reason a call disconnected.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* When doing testing it is best to consistently use the same length of fax.  </div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* When doing testing it is best to consistently use the same length of fax.  </div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">==Adjusting the Audio Levels both on the fax machine and on ACD equipment==</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">The audio levels can be adjusted on the fax machine and on the phone line ACD provides. </ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Recommended Test Fax Form==</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Recommended Test Fax Form==</div></td></tr>
</table>Schoen.kevinhttp://wiki01.acd.net//wiki/index.php?title=Faxing_How-to_and_Troubleshooting&diff=220&oldid=prevSchoen.kevin at 02:33, 27 September 20112011-09-27T02:33:45Z<p></p>
<table class='diff diff-contentalign-left'>
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<col class='diff-marker' />
<col class='diff-content' />
<tr valign='top'>
<td colspan='2' style="background-color: white; color:black;">← Older revision</td>
<td colspan='2' style="background-color: white; color:black;">Revision as of 02:33, 27 September 2011</td>
</tr><tr><td colspan="2" class="diff-lineno">Line 2:</td>
<td colspan="2" class="diff-lineno">Line 2:</td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Faxing has been around for years and most of the protocols were written in an age when faxes traveled over a "traditional" voice network. In today’s world, the majority of telephone calls are, at some point, converted between a VoIP and traditional voice service and back again. Every portion of the ACD network is setup with full Quality of Service. This ensures that the voice and data on the ACD part of the network is reliable. While we strive to create the most efficient Internet and Voice network, we can't control what happens when it leaves our network and hops on the rest of the Public Network.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Faxing has been around for years and most of the protocols were written in an age when faxes traveled over a "traditional" voice network. In today’s world, the majority of telephone calls are, at some point, converted between a VoIP and traditional voice service and back again. Every portion of the ACD network is setup with full Quality of Service. This ensures that the voice and data on the ACD part of the network is reliable. While we strive to create the most efficient Internet and Voice network, we can't control what happens when it leaves our network and hops on the rest of the Public Network.</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>In the Internet world, voice is first converted to packets and then they are sent over the connections that make up the Internet. These packets may take a different route from each other thus they may arrive at slightly different times. In doing so, some packets may be discarded, but the end result is that the receiving VoIP device has enough information to make the call clear and indiscernible from a normal call. To ensure the best fax quality, taking some of the below steps will help improve faxing. These same troubleshooting and configuration principals apply to alarm system lines, elevator emergency lines, credit card machines, and anything else that uses a Plain Old Telephone Service line for data.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>In the Internet world, voice is first converted to packets and then they are sent over the connections that make up the Internet. These packets may take a different route from each other thus they may arrive at slightly different times. In doing so, some packets may be discarded, but the end result is that the receiving VoIP device has enough information to make the call clear and indiscernible from a normal call. To ensure the best fax quality, taking some of the below steps will help improve faxing. These same troubleshooting and configuration principals apply to alarm system lines, elevator emergency lines, credit card machines, and anything else that uses a Plain Old Telephone Service line for data.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">At ACD.net we use the latest VoIP fax codecs (codecs is a computer term that means to encode) to make our end as robust as possible. That being said, following are some items you can do on your end to help make faxing run smoothly:</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div> </div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">• Set the baud rate on the fax machine to a slightly lower speed. Generally 9600 is great. It’s different on different fax machines but you can look for the baud rate or a setting that specifies V.29 or V.17. In general fax machines set for V.34, may have echo cancellation and it is unlikely to work, as the slight delay in VoIP will make training between fax machines difficult. </del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">• Remove or turn off any Error Correction Mode or “ECM”. </del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">• Try enabling Overseas Mode. </del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">• Change the resolution from fine to standard; this will also speed up the rate at which fax machines transfer data. </del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>It's not just our end of the network that matters. Two fax machines with the same fast setup running on VoIP can often train with each other so that they can begin transmission but because of the inherent problems with today’s networks and VoIP, the transmission gets interrupted. If you set your machine up to work properly within a VoIP world, it will by default, train the other machine to use the same settings. This will greatly increase a smooth Fax Transmission.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>It's not just our end of the network that matters. Two fax machines with the same fast setup running on VoIP can often train with each other so that they can begin transmission but because of the inherent problems with today’s networks and VoIP, the transmission gets interrupted. If you set your machine up to work properly within a VoIP world, it will by default, train the other machine to use the same settings. This will greatly increase a smooth Fax Transmission.</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">==Recommendations on how to configure your fax maching for best results==</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">At ACD.net we use the latest VoIP fax codecs (codecs is a computer term that means to encode) to make our end as robust as possible. That being said, following are some items you can do on your end to help make faxing run smoothly:</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">* Set the baud rate on the fax machine to a slightly lower speed. Generally 9600 is great. It’s different on different fax machines but you can look for the baud rate or a setting that specifies V.29 or V.17. In general fax machines set for V.34, may have echo cancellation and it is unlikely to work, as the slight delay in VoIP will make training between fax machines more difficult. </ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">*Remove or turn off any Error Correction Mode or “ECM”. </ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">*Try enabling Overseas Mode. </ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">*Change the resolution from fine to standard; this will also speed up the rate at which fax machines transfer data. </ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>If you can't figure out how to change your fax machines settings you can either contact the manufacturer or usually you can put the model number into Google for the manual.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>If you can't figure out how to change your fax machines settings you can either contact the manufacturer or usually you can put the model number into Google for the manual.</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">==Let ACD know the line you are using is going to be used for fax, data or modem use==</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">Within our phone switch, we are able to configure a line for fax/data/modem use. Basically this means, that by default the phone call on this line will not be compressed. Although this uses more bandwidth, it generally will produce more reliable results. If you are not sure that we have your line profile setup for fax as a default, please contact us, and provide us with your phone number and a technican can configure this in our phone switch in a matter of moments. </ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">==What ACD needs to know to troubleshoot a Fax line issue==</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">We need to know the following information in order to be able to troubleshoot a fax send and recieve issue. Having this information greatly speeds our ability to perform troublshooting, and helps make sure [[Customer Support]] looks at the correct issues. </ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">* Is the problem sending faxes, recieving faxes or both?</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">* What is the ACD number you are faxing from?</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">* Are you having problems sending faxes to only certain numbers or all numbers?</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">** If only to certain numbers, we need the specific numbers.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">* Is it happening at a specific time of day?</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">* If possible we need the time and date and phone number of an example fax that failed. We can log into our switch and determine the reason a call disconnected.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">* When doing testing it is best to consistently use the same length of fax. </ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">==Recommended Test Fax Form==</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">If you wish to test faxes to and from ACD, please fax us at 517-999-3993.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">'''This Fax Document, print it out and send it to us''' [[File:ACD TEST FAX 09-22-11.pdf]]</ins></div></td></tr>
</table>Schoen.kevinhttp://wiki01.acd.net//wiki/index.php?title=Faxing_How-to_and_Troubleshooting&diff=215&oldid=prevSchoen.kevin: Created page with "Faxing and VoIP - Tricks of the Trade Faxing has been around for years and most of the protocols were written in an age when faxes traveled over a "traditional" voice network. I..."2011-09-26T19:28:16Z<p>Created page with "Faxing and VoIP - Tricks of the Trade Faxing has been around for years and most of the protocols were written in an age when faxes traveled over a "traditional" voice network. I..."</p>
<p><b>New page</b></p><div>Faxing and VoIP - Tricks of the Trade<br />
<br />
Faxing has been around for years and most of the protocols were written in an age when faxes traveled over a "traditional" voice network. In today’s world, the majority of telephone calls are, at some point, converted between a VoIP and traditional voice service and back again. Every portion of the ACD network is setup with full Quality of Service. This ensures that the voice and data on the ACD part of the network is reliable. While we strive to create the most efficient Internet and Voice network, we can't control what happens when it leaves our network and hops on the rest of the Public Network.<br />
In the Internet world, voice is first converted to packets and then they are sent over the connections that make up the Internet. These packets may take a different route from each other thus they may arrive at slightly different times. In doing so, some packets may be discarded, but the end result is that the receiving VoIP device has enough information to make the call clear and indiscernible from a normal call. To ensure the best fax quality, taking some of the below steps will help improve faxing. These same troubleshooting and configuration principals apply to alarm system lines, elevator emergency lines, credit card machines, and anything else that uses a Plain Old Telephone Service line for data.<br />
At ACD.net we use the latest VoIP fax codecs (codecs is a computer term that means to encode) to make our end as robust as possible. That being said, following are some items you can do on your end to help make faxing run smoothly:<br />
• Set the baud rate on the fax machine to a slightly lower speed. Generally 9600 is great. It’s different on different fax machines but you can look for the baud rate or a setting that specifies V.29 or V.17. In general fax machines set for V.34, may have echo cancellation and it is unlikely to work, as the slight delay in VoIP will make training between fax machines difficult. <br />
• Remove or turn off any Error Correction Mode or “ECM”. <br />
• Try enabling Overseas Mode. <br />
• Change the resolution from fine to standard; this will also speed up the rate at which fax machines transfer data. <br />
It's not just our end of the network that matters. Two fax machines with the same fast setup running on VoIP can often train with each other so that they can begin transmission but because of the inherent problems with today’s networks and VoIP, the transmission gets interrupted. If you set your machine up to work properly within a VoIP world, it will by default, train the other machine to use the same settings. This will greatly increase a smooth Fax Transmission.<br />
<br />
If you can't figure out how to change your fax machines settings you can either contact the manufacturer or usually you can put the model number into Google for the manual.</div>Schoen.kevin