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Articles:
 
Articles:
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==Customer Account==
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*[[How to Access your Customer Account]]
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*[[How_to_Access_your_Customer_Account#Opt_Out_of_Maintenance_Notices| Opt out of Maintenance Notices]]
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*[[Open a Service Ticket]]
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*[[Changing your Password for an Email Account| Email Password Change]]
  
*[[Speed Testing]]
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==Network Performance and Testing==
*[[Ping Testing]]
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*[[Testing Connection Quality]]
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**[[Bandwidth or Speed Testing]]
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**[[Ping Testing]]
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***[[How to Enable Telnet on Windows 7| Enabling Telnet]]
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**[[Latency Testing]]
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**[[Bandwidth Calculations]]
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**[[How to check your DSL line speed]]
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**[[How to Perform an NI Check]]
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**[[Connection Speed Issues Debugging How-To]]
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**[[Debugging Ethernet Port Duplex and Speed Settings]]
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**[[Debugging Routing Issues]]
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**[[Dark Fiber Testing and Debugging Process]]
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**[[How to check your DSL and EFM line speed]]
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**[[How to Reboot your Adtran Equipment or Cisco Router]]
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**[[What do the lights on the modem mean?]]
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**[[Configuring your LAN Adapter for DHCP]]
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**[[Create a Dialer in Windows 7| How to Create a Dial-Up Connection]]
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*[[Faxing How-to and Troubleshooting]]
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==Information About our Network Systems==
 
*[[ACD DNS Servers]]
 
*[[ACD DNS Servers]]
 
*[[Security Policy Abuse Complaints]]
 
*[[Security Policy Abuse Complaints]]
 
*[[Firewall Ranges for ACD Monitoring]]
 
*[[Firewall Ranges for ACD Monitoring]]
 
*[[Firewall Ranges for ACD VOIP]]
 
*[[Firewall Ranges for ACD VOIP]]
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 +
==Infrastructure==
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*[[Network Interface Connectivity and Ordering]]
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==Email Documentation==
 
*[[Email Configuration and Setup]]
 
*[[Email Configuration and Setup]]
*[[Bandwidth Calculations]]
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*[[Email Scams and Phishing Attacks]]
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*[[Webmail Tutorial]]
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*[[TLS Email Settings for Outlook]]
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*[[TLS Email Settings for Thunderbird]]
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*[[TLS Email Settings for Windows Live Mail]]
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==Web Hosting==
 
*[[Accessing your Web Hosting Cpanel account]]
 
*[[Accessing your Web Hosting Cpanel account]]
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*[[Using your Cpanel Interface]]
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==Hosted Phones==
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*[[ACD's IPBX Hosted Phone Service]]
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*[[Star Codes]]
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*[[Efax| ACD Efax Set Up]]
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==Backup Services==
 
*[[ACD.net Backup Pro - Setup and Config]]
 
*[[ACD.net Backup Pro - Setup and Config]]
  
*[[Email Scams and Phishing Attacks]]
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==Colocation Information==
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*[[Datacenter and Colocation Physical Access]]
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==Network Hardware==
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*[[Emergency Stocking Inventory]]
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==Network Interconnection Documents==
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*[[Network Interconnection Policy and Process]]
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==Service Level Agreement and Policies==
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* [[Customer Requested Credits]]
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==Ordering and Provisioning==
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* [[Order Processing Delay or Suspension]]
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* [[Porting Guidelines and Specifications]]
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==IP Blocks Addressing and Blocks==
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* [[Letter of Authorization to Route IP Blocks]]
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* [[IP Address Subnets]]
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==Cancellation Requests==
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* [[Service Cancellation Policy and Request]]
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==Infrastructure Facilities==
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* [[Contact and Process for Reporting Outside Plant Issues]]

Latest revision as of 00:43, 6 December 2016

Welcome to the ACD Customer Support Wiki!

To contact our support department click here: http://www.acd.net/support.cfm

Articles:

Contents

[edit] Customer Account

[edit] Network Performance and Testing

[edit] Information About our Network Systems

[edit] Infrastructure

[edit] Email Documentation

[edit] Web Hosting

[edit] Hosted Phones

[edit] Backup Services

[edit] Colocation Information

[edit] Network Hardware

[edit] Network Interconnection Documents

[edit] Service Level Agreement and Policies

[edit] Ordering and Provisioning

[edit] IP Blocks Addressing and Blocks

[edit] Cancellation Requests

[edit] Infrastructure Facilities

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