Main Page

Revision as of 22:44, 23 September 2011

Welcome to the ACD Customer Support Wiki!

To contact our support department click here: http://www.acd.net/support.cfm

Articles:

Network Performance and Testing

• Testing Connection Quality
  • Bandwidth or Speed Testing
  • Ping Testing
  • Latency Testing
  • Bandwidth Calculations
  • How to check your DSL line speed
  • Connection Speed Issues Debugging How-To

Information About our Network Systems

• ACD DNS Servers
• Security Policy Abuse Complaints
• Firewall Ranges for ACD Monitoring
• Firewall Ranges for ACD VOIP

Infrastructure

• Network Interface Connectivity and Ordering

Email Documentation

• Email Configuration and Setup
• Email Scams and Phishing Attacks

Web Hosting

• Accessing your Web Hosting Cpanel account
• Using your Cpanel Interface

Backup Services

• ACD.net Backup Pro - Setup and Config

Network Hardware

• Emergency Stocking Inventory

Network Interconnection Documents

• Network Interconnection Policy and Process