http://wiki01.acd.net//wiki/index.php?title=Order_Processing_Delay_or_Suspension&feed=atom&action=historyOrder Processing Delay or Suspension - Revision history2024-03-29T07:36:50ZRevision history for this page on the wikiMediaWiki 1.19.23http://wiki01.acd.net//wiki/index.php?title=Order_Processing_Delay_or_Suspension&diff=996&oldid=prevSchoen.kevin at 15:15, 11 January 20132013-01-11T15:15:01Z<p></p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*'''Unpaid bills in the 30-60 day column:''' If the customer has bills that are unpaid in the 30-60 day column, ACD management, at its discretion, may suspend pending, in process, or new orders, if the issue of timely payment is chronic.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*'''Unpaid bills in the 30-60 day column:''' If the customer has bills that are unpaid in the 30-60 day column, ACD management, at its discretion, may suspend pending, in process, or new orders, if the issue of timely payment is chronic.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>*'''Unpaid bills in the 60-90 day column or greater:''' All pending, in process, or new orders will not be processed. Exceptions may be made <del class="diffchange diffchange-inline">only </del>by senior management <del class="diffchange diffchange-inline">(Kevin Schoen, </del>CEO<del class="diffchange diffchange-inline">, Steve Schoen</del>, President & COO, <del class="diffchange diffchange-inline">Kirk Shewchuck, </del>CFO<del class="diffchange diffchange-inline">)</del>.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>*'''Unpaid bills in the 60-90 day column or greater:''' All pending, in process, or new orders will not be processed. Exceptions may be made by senior management <ins class="diffchange diffchange-inline">the </ins>CEO, President & COO, <ins class="diffchange diffchange-inline">or the  </ins>CFO.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>*'''Unpaid in the 90+ day column:''' All pending or new orders are halted and all services are subject to immediate suspension. This shall be automatic and without prior notification. Only <del class="diffchange diffchange-inline">Kevin Schoen, </del>CEO is authorized to override this policy.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>*'''Unpaid in the 90+ day column:''' All pending or new orders are halted and all services are subject to immediate suspension. This shall be automatic and without prior notification. Only <ins class="diffchange diffchange-inline">ACD.net </ins>CEO is authorized to override this policy.</div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Underlying End-User Unpaid Bills==</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Underlying End-User Unpaid Bills==</div></td></tr>
</table>Schoen.kevinhttp://wiki01.acd.net//wiki/index.php?title=Order_Processing_Delay_or_Suspension&diff=995&oldid=prevSchoen.kevin: /* Non-Payment or Untimely Payment */2013-01-11T15:13:14Z<p><span dir="auto"><span class="autocomment">Non-Payment or Untimely Payment</span></span></p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Non-Payment or Untimely Payment==</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Non-Payment or Untimely Payment==</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>The term of payment is 20 days on our bills. While we understand that unique circumstances may exist for customer occasionally, ACD's business is to provide telecommunications services, not to provide financing activities for customers. Therefore, we need timely payment on bills.  </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>The term of payment is 20 days on our bills. While we understand that unique circumstances may exist for customer occasionally, ACD's business is to provide telecommunications services, not to provide financing activities for customers <ins class="diffchange diffchange-inline">bills</ins>. Therefore, we need timely payment on bills.  </div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div> </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*'''Unpaid bills in the 30-60 day column:''' If the customer has bills that are unpaid in the 30-60 day column, ACD management, at its discretion, may suspend pending, in process, or new orders, if the issue of timely payment is chronic.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*'''Unpaid bills in the 30-60 day column:''' If the customer has bills that are unpaid in the 30-60 day column, ACD management, at its discretion, may suspend pending, in process, or new orders, if the issue of timely payment is chronic.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*'''Unpaid bills in the 60-90 day column or greater:''' All pending, in process, or new orders will not be processed. Exceptions may be made only by senior management (Kevin Schoen, CEO, Steve Schoen, President & COO, Kirk Shewchuck, CFO).</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*'''Unpaid bills in the 60-90 day column or greater:''' All pending, in process, or new orders will not be processed. Exceptions may be made only by senior management (Kevin Schoen, CEO, Steve Schoen, President & COO, Kirk Shewchuck, CFO).</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>*'''Unpaid in the 90+ day column:''' All pending or new orders are halted and all services are subject to immediate suspension.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>*'''Unpaid in the 90+ day column:''' All pending or new orders are halted and all services are subject to immediate suspension<ins class="diffchange diffchange-inline">. This shall be automatic and without prior notification. Only Kevin Schoen, CEO is authorized to override this policy</ins>.</div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Underlying End-User Unpaid Bills==</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Underlying End-User Unpaid Bills==</div></td></tr>
</table>Schoen.kevinhttp://wiki01.acd.net//wiki/index.php?title=Order_Processing_Delay_or_Suspension&diff=994&oldid=prevSchoen.kevin: /* Underlying End-User Unpaid Bills */2013-01-11T15:11:52Z<p><span dir="auto"><span class="autocomment">Underlying End-User Unpaid Bills</span></span></p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Underlying End-User Unpaid Bills==</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Underlying End-User Unpaid Bills==</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>ACD provides services on a retail and a wholesale basis. Occasionally, an end-user will game between service providers to avoid bills. This usually occurs in these scenarios:</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>ACD provides services on a retail and a wholesale basis. Occasionally, an end-user will game between service providers to avoid bills. This usually occurs in these scenarios:</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>* An ACD retail customer will switch to an ACD wholesaler to avoid payment of <del class="diffchange diffchange-inline">their </del>bill.  </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>* An ACD retail customer will switch to an ACD wholesaler to avoid payment of <ins class="diffchange diffchange-inline">a prexisting </ins>bill.  </div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>* A wholesale customer will switch between two different ACD wholesalers, or agents, to avoid payment of a bill.  </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>* A wholesale customer will switch between two different ACD wholesalers, or agents, to avoid payment of a <ins class="diffchange diffchange-inline">previous </ins>bill <ins class="diffchange diffchange-inline">to another agent</ins>.  </div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* In some situations a wholesale customer will switch to ACD directly in order to avoid payment.   </div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* In some situations a wholesale customer will switch to ACD directly in order to avoid payment.   </div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>In general, it is ACD's policy to ensure that the end-user does not inappropriately avoid payment of services that are provided by ACD. ACD will exercise reasonable discretion to address these matters.  </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>In general, it is ACD's policy to ensure that the end-user does not inappropriately avoid payment of services that are provided by ACD. ACD will exercise reasonable discretion to address these matters.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Incomplete Orders==</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Incomplete Orders==</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Incomplete orders will generally not be processed. Errors in orders will need to be fixed prior to orders being processed. Orders should be sent to orders@acd.net</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Incomplete orders will generally not be processed. Errors in orders will need to be fixed prior to orders being processed. Orders should be sent to orders@acd.net</div></td></tr>
</table>Schoen.kevinhttp://wiki01.acd.net//wiki/index.php?title=Order_Processing_Delay_or_Suspension&diff=839&oldid=prevHenry.joshua at 09:51, 5 August 20122012-08-05T09:51:15Z<p></p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Non-payment or untimely payment of ACD's Invoices.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Non-payment or untimely payment of ACD's Invoices.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>*The underlying end-user customer<del class="diffchange diffchange-inline">, </del>has other unpaid bills or unresolved disputes with ACD, regardless of whether the order has been processed by an existing or new agent for the end-user customer.  </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>*The underlying end-user customer has other unpaid bills or unresolved disputes with ACD, regardless of whether the order has been processed by an existing or new agent for the end-user customer.  </div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>*The order does not have complete documentation associated with the order.  </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>*The order does not have <ins class="diffchange diffchange-inline">the </ins>complete documentation associated with the order.  </div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>In these scenarios, ACD service processing delays, due the below reasons, are not covered by ACD's time commitment to complete orders.  </div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>In these scenarios, ACD service processing delays, due the below reasons, are not covered by ACD's time commitment to complete orders.  </div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Non-Payment or Untimely Payment==</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Non-Payment or Untimely Payment==</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>The term of payment is 20 days on our bills. While we understand that unique circumstances may exist for customer occasionally, ACD's business is to provide telecommunications services, not to provide financing activities for customers. Therefore we need timely payment on bills.  </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>The term of payment is 20 days on our bills. While we understand that unique circumstances may exist for customer occasionally, ACD's business is to provide telecommunications services, not to provide financing activities for customers. Therefore<ins class="diffchange diffchange-inline">, </ins>we need timely payment on bills.  </div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>*'''Unpaid bills in the 30-60 day column''' If the customer has bills that are unpaid in the 30-60 day column, ACD management at its discretion may suspend pending, in process, or new orders, if the issue of timely payment is chronic.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>*'''Unpaid bills in the 30-60 day column<ins class="diffchange diffchange-inline">:</ins>''' If the customer has bills that are unpaid in the 30-60 day column, ACD management<ins class="diffchange diffchange-inline">, </ins>at its discretion<ins class="diffchange diffchange-inline">, </ins>may suspend pending, in process, or new orders, if the issue of timely payment is chronic.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*'''Unpaid bills in the 60-90 day column or greater:''' All pending, in process, or new orders will not be processed. Exceptions may be made only by senior management (Kevin Schoen, CEO, Steve Schoen, President & COO, Kirk Shewchuck, CFO).</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*'''Unpaid bills in the 60-90 day column or greater:''' All pending, in process, or new orders will not be processed. Exceptions may be made only by senior management (Kevin Schoen, CEO, Steve Schoen, President & COO, Kirk Shewchuck, CFO).</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>*'''Unpaid in the 90+ day column'''<del class="diffchange diffchange-inline">, </del>All pending or new orders are halted and all services are subject to immediate suspension.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>*'''Unpaid in the 90+ day column<ins class="diffchange diffchange-inline">:</ins>''' All pending or new orders are halted and all services are subject to immediate suspension.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Underlying End-User Unpaid Bills==</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Underlying End-User Unpaid Bills==</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>ACD provides services on a retail and a wholesale basis. <del class="diffchange diffchange-inline">Occassionally</del>, <del class="diffchange diffchange-inline">and </del>end-user will game between service providers to avoid bills. <del class="diffchange diffchange-inline">These </del>usually <del class="diffchange diffchange-inline">occur </del>in these scenarios:</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>ACD provides services on a retail and a wholesale basis. <ins class="diffchange diffchange-inline">Occasionally</ins>, <ins class="diffchange diffchange-inline">an </ins>end-user will game between service providers to avoid bills. <ins class="diffchange diffchange-inline">This </ins>usually <ins class="diffchange diffchange-inline">occurs </ins>in these scenarios:</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* An ACD retail customer will switch to an ACD wholesaler to avoid payment of their bill.  </div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* An ACD retail customer will switch to an ACD wholesaler to avoid payment of their bill.  </div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* A wholesale customer will switch between two different ACD wholesalers, or agents, to avoid payment of a bill.  </div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* A wholesale customer will switch between two different ACD wholesalers, or agents, to avoid payment of a bill.  </div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* In some situations a wholesale customer will switch to ACD directly in order to avoid payment.   </div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* In some situations a wholesale customer will switch to ACD directly in order to avoid payment.   </div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>In general, it is ACD's policy to ensure that the end-user does not <del class="diffchange diffchange-inline">innappropriately </del>avoid payment of services that <del class="diffchange diffchange-inline">is </del>provided by ACD <del class="diffchange diffchange-inline">and </del>ACD <del class="diffchange diffchange-inline">may </del>exercise reasonable discretion to address <del class="diffchange diffchange-inline">the matter</del>.  </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>In general, it is ACD's policy to ensure that the end-user does not <ins class="diffchange diffchange-inline">inappropriately </ins>avoid payment of services that <ins class="diffchange diffchange-inline">are </ins>provided by ACD<ins class="diffchange diffchange-inline">. </ins>ACD <ins class="diffchange diffchange-inline">will </ins>exercise reasonable discretion to address <ins class="diffchange diffchange-inline">these matters</ins>.  </div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Incomplete Orders==</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Incomplete Orders==</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Incomplete orders will generally not be processed. Errors in orders will need to be fixed prior to orders being processed. Orders should be sent to orders@acd.net</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Incomplete orders will generally not be processed. Errors in orders will need to be fixed prior to orders being processed. Orders should be sent to orders@acd.net</div></td></tr>
</table>Henry.joshuahttp://wiki01.acd.net//wiki/index.php?title=Order_Processing_Delay_or_Suspension&diff=442&oldid=prevSchoen.steve: /* Non-Payment or Untimely Payment */2011-12-29T22:05:54Z<p><span dir="auto"><span class="autocomment">Non-Payment or Untimely Payment</span></span></p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*'''Unpaid bills in the 30-60 day column''' If the customer has bills that are unpaid in the 30-60 day column, ACD management at its discretion may suspend pending, in process, or new orders, if the issue of timely payment is chronic.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*'''Unpaid bills in the 30-60 day column''' If the customer has bills that are unpaid in the 30-60 day column, ACD management at its discretion may suspend pending, in process, or new orders, if the issue of timely payment is chronic.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>*'''Unpaid bills in the 60-90 day column or greater:''' All pending, in process, or new orders will not <del class="diffchange diffchange-inline">continue to </del>be processed. Exceptions may be made only by senior management (Kevin Schoen, CEO, Steve Schoen, President & COO, Kirk Shewchuck, CFO).</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>*'''Unpaid bills in the 60-90 day column or greater:''' All pending, in process, or new orders will not be processed. Exceptions may be made only by senior management (Kevin Schoen, CEO, Steve Schoen, President & COO, Kirk Shewchuck, CFO).</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*'''Unpaid in the 90+ day column''', All pending or new orders are halted and all services are subject to immediate suspension.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*'''Unpaid in the 90+ day column''', All pending or new orders are halted and all services are subject to immediate suspension.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
</table>Schoen.stevehttp://wiki01.acd.net//wiki/index.php?title=Order_Processing_Delay_or_Suspension&diff=441&oldid=prevSchoen.steve: /* Non-Payment or Untimely Payment */2011-12-29T22:04:59Z<p><span dir="auto"><span class="autocomment">Non-Payment or Untimely Payment</span></span></p>
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<td colspan='2' style="background-color: white; color:black;">Revision as of 22:04, 29 December 2011</td>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Non-Payment or Untimely Payment==</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Non-Payment or Untimely Payment==</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>The term of payment is <del class="diffchange diffchange-inline">30 </del>days on our bills. While we understand that unique circumstances may exist for customer occasionally, ACD's business is to provide telecommunications services, not to provide financing activities for customers. Therefore we need timely payment on bills.  </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>The term of payment is <ins class="diffchange diffchange-inline">20 </ins>days on our bills. While we understand that unique circumstances may exist for customer occasionally, ACD's business is to provide telecommunications services, not to provide financing activities for customers. Therefore we need timely payment on bills.  </div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">*'''Unpaid bills in the 90 day column or greater:''' All pending or new orders should be assumed to be halted. </del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">*'''Unpaid in the 60-90 day column''', the matter has been brought to senior management attention (Kevin Schoen, CEO, Steve Schoen, President & COO, Kirk Shewchuck, CFO) and one of the three senior managers has review the payment matter, and may institute a temporary suspension, pending the customer getting their bills caught up. </del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>*'''Unpaid bills in the 30-60 day column''' If the customer has bills that are unpaid in the 30-60 day column, ACD management at its discretion may suspend <del class="diffchange diffchange-inline">further </del>orders, if the issue of timely payment is chronic.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>*'''Unpaid bills in the 30-60 day column''' If the customer has bills that are unpaid in the 30-60 day column, ACD management at its discretion may suspend <ins class="diffchange diffchange-inline">pending, in process, or new </ins>orders, if the issue of timely payment is chronic<ins class="diffchange diffchange-inline">.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">*'''Unpaid bills in the 60-90 day column or greater:''' All pending, in process, or new orders will not continue to be processed. Exceptions may be made only by senior management (Kevin Schoen, CEO, Steve Schoen, President & COO, Kirk Shewchuck, CFO).</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">*'''Unpaid in the 90+ day column''', All pending or new orders are halted and all services are subject to immediate suspension</ins>.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Underlying End-User Unpaid Bills==</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Underlying End-User Unpaid Bills==</div></td></tr>
</table>Schoen.stevehttp://wiki01.acd.net//wiki/index.php?title=Order_Processing_Delay_or_Suspension&diff=440&oldid=prevSchoen.kevin at 21:52, 29 December 20112011-12-29T21:52:30Z<p></p>
<table class='diff diff-contentalign-left'>
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<td colspan='2' style="background-color: white; color:black;">Revision as of 21:52, 29 December 2011</td>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*The order does not have complete documentation associated with the order.  </div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*The order does not have complete documentation associated with the order.  </div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">In these scenarios, ACD service processing delays, due the below reasons, are not covered by ACD's time commitment to complete orders. </ins></div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Non-Payment or Untimely Payment==</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Non-Payment or Untimely Payment==</div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Incomplete Orders==</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Incomplete Orders==</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Incomplete orders will generally not be processed. orders should be sent to orders@acd.net</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>Incomplete orders will generally not be processed. <ins class="diffchange diffchange-inline">Errors in </ins>orders <ins class="diffchange diffchange-inline">will need to be fixed prior to orders being processed. Orders </ins>should be sent to orders@acd.net</div></td></tr>
</table>Schoen.kevinhttp://wiki01.acd.net//wiki/index.php?title=Order_Processing_Delay_or_Suspension&diff=439&oldid=prevSchoen.kevin at 21:48, 29 December 20112011-12-29T21:48:20Z<p></p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*'''Unpaid bills in the 30-60 day column''' If the customer has bills that are unpaid in the 30-60 day column, ACD management at its discretion may suspend further orders, if the issue of timely payment is chronic.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*'''Unpaid bills in the 30-60 day column''' If the customer has bills that are unpaid in the 30-60 day column, ACD management at its discretion may suspend further orders, if the issue of timely payment is chronic.</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">==Underlying End-User Unpaid Bills==</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">ACD provides services on a retail and a wholesale basis. Occassionally, and end-user will game between service providers to avoid bills. These usually occur in these scenarios:</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">* An ACD retail customer will switch to an ACD wholesaler to avoid payment of their bill. </ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">* A wholesale customer will switch between two different ACD wholesalers, or agents, to avoid payment of a bill. </ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">* In some situations a wholesale customer will switch to ACD directly in order to avoid payment.  </ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">In general, it is ACD's policy to ensure that the end-user does not innappropriately avoid payment of services that is provided by ACD and ACD may exercise reasonable discretion to address the matter. </ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">==Incomplete Orders==</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">Incomplete orders will generally not be processed. orders should be sent to orders@acd.net</ins></div></td></tr>
</table>Schoen.kevinhttp://wiki01.acd.net//wiki/index.php?title=Order_Processing_Delay_or_Suspension&diff=438&oldid=prevSchoen.kevin: Created page with "This document explains ACD's policy related to Order Processing Delay or Suspension. ACD may delay or suspend order processing for the following reasons: *Non-payment or untime..."2011-12-29T21:43:07Z<p>Created page with "This document explains ACD's policy related to Order Processing Delay or Suspension. ACD may delay or suspend order processing for the following reasons: *Non-payment or untime..."</p>
<p><b>New page</b></p><div>This document explains ACD's policy related to Order Processing Delay or Suspension.<br />
<br />
ACD may delay or suspend order processing for the following reasons:<br />
<br />
*Non-payment or untimely payment of ACD's Invoices.<br />
*The underlying end-user customer, has other unpaid bills or unresolved disputes with ACD, regardless of whether the order has been processed by an existing or new agent for the end-user customer. <br />
*The order does not have complete documentation associated with the order. <br />
<br />
<br />
==Non-Payment or Untimely Payment==<br />
The term of payment is 30 days on our bills. While we understand that unique circumstances may exist for customer occasionally, ACD's business is to provide telecommunications services, not to provide financing activities for customers. Therefore we need timely payment on bills. <br />
<br />
*'''Unpaid bills in the 90 day column or greater:''' All pending or new orders should be assumed to be halted. <br />
*'''Unpaid in the 60-90 day column''', the matter has been brought to senior management attention (Kevin Schoen, CEO, Steve Schoen, President & COO, Kirk Shewchuck, CFO) and one of the three senior managers has review the payment matter, and may institute a temporary suspension, pending the customer getting their bills caught up. <br />
<br />
*'''Unpaid bills in the 30-60 day column''' If the customer has bills that are unpaid in the 30-60 day column, ACD management at its discretion may suspend further orders, if the issue of timely payment is chronic.</div>Schoen.kevin