Order Processing Delay or Suspension
This document explains ACD's policy related to Order Processing Delay or Suspension.
ACD may delay or suspend order processing for the following reasons:
- Non-payment or untimely payment of ACD's Invoices.
- The underlying end-user customer, has other unpaid bills or unresolved disputes with ACD, regardless of whether the order has been processed by an existing or new agent for the end-user customer.
- The order does not have complete documentation associated with the order.
Non-Payment or Untimely Payment
The term of payment is 30 days on our bills. While we understand that unique circumstances may exist for customer occasionally, ACD's business is to provide telecommunications services, not to provide financing activities for customers. Therefore we need timely payment on bills.
- Unpaid bills in the 90 day column or greater: All pending or new orders should be assumed to be halted.
- Unpaid in the 60-90 day column, the matter has been brought to senior management attention (Kevin Schoen, CEO, Steve Schoen, President & COO, Kirk Shewchuck, CFO) and one of the three senior managers has review the payment matter, and may institute a temporary suspension, pending the customer getting their bills caught up.
- Unpaid bills in the 30-60 day column If the customer has bills that are unpaid in the 30-60 day column, ACD management at its discretion may suspend further orders, if the issue of timely payment is chronic.