http://wiki01.acd.net//wiki/index.php?title=Security_on_SIP_Trunks_and_SIP_Endpoints&feed=atom&action=historySecurity on SIP Trunks and SIP Endpoints - Revision history2024-03-28T12:26:07ZRevision history for this page on the wikiMediaWiki 1.19.23http://wiki01.acd.net//wiki/index.php?title=Security_on_SIP_Trunks_and_SIP_Endpoints&diff=495&oldid=prevSchoen.kevin: /* Customer Responsibility for endpoint security */2012-03-05T15:47:15Z<p><span dir="auto"><span class="autocomment">Customer Responsibility for endpoint security</span></span></p>
<table class='diff diff-contentalign-left'>
<col class='diff-marker' />
<col class='diff-content' />
<col class='diff-marker' />
<col class='diff-content' />
<tr valign='top'>
<td colspan='2' style="background-color: white; color:black;">← Older revision</td>
<td colspan='2' style="background-color: white; color:black;">Revision as of 15:47, 5 March 2012</td>
</tr><tr><td colspan="2" class="diff-lineno">Line 16:</td>
<td colspan="2" class="diff-lineno">Line 16:</td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*ACD is not responsible for mis-configured or poor security on the account associated with the end-point device. ACD enters a password security that is requested by the end-user.  </div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*ACD is not responsible for mis-configured or poor security on the account associated with the end-point device. ACD enters a password security that is requested by the end-user.  </div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Securing equipment that is not under the direct control and ownership of ACD.  </div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Securing equipment that is not under the direct control and ownership of ACD.  </div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>*Any Expenses or fees associated with calls to and from ACD SIP Trunk accounts.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>*Any Expenses or fees associated with calls to and from ACD SIP Trunk accounts <ins class="diffchange diffchange-inline">are the responsibility of the purchase of the service</ins>.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>*<del class="diffchange diffchange-inline">Any </del>fees or expenses to consultants, other service providers for securing non-ACD owned and controlled equipment.  </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>*<ins class="diffchange diffchange-inline">ACD is not responsible for ny </ins>fees or expenses to consultants, other service providers for securing non-ACD owned and controlled equipment.  </div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>*The customer is responsible for paying any fees and expenses associated with calls originating from your accounts.  </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>*The customer is responsible for paying any fees and expenses associated with calls originating from your accounts<ins class="diffchange diffchange-inline">, even if fraudulent. ACD did not committ the fraud. You are responsible for any and all fraudlend calls made from your account</ins>.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*ACD is not responsible for any call blocking functions.  </div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*ACD is not responsible for any call blocking functions.  </div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Bottom line: the end-user accepts full responsibility for any mis-configured equipment or accounts when they are in control of the end-point device.  </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>Bottom line: the end-user accepts full responsibility for any mis-configured equipment or accounts<ins class="diffchange diffchange-inline">, and any calls made from </ins>when they are in control of the end-point device.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==ACD recommendations for security on endpoint devices==</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==ACD recommendations for security on endpoint devices==</div></td></tr>
</table>Schoen.kevinhttp://wiki01.acd.net//wiki/index.php?title=Security_on_SIP_Trunks_and_SIP_Endpoints&diff=484&oldid=prevSchoen.kevin at 18:28, 13 February 20122012-02-13T18:28:20Z<p></p>
<table class='diff diff-contentalign-left'>
<col class='diff-marker' />
<col class='diff-content' />
<col class='diff-marker' />
<col class='diff-content' />
<tr valign='top'>
<td colspan='2' style="background-color: white; color:black;">← Older revision</td>
<td colspan='2' style="background-color: white; color:black;">Revision as of 18:28, 13 February 2012</td>
</tr><tr><td colspan="2" class="diff-lineno">Line 21:</td>
<td colspan="2" class="diff-lineno">Line 21:</td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*ACD is not responsible for any call blocking functions.  </div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*ACD is not responsible for any call blocking functions.  </div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Bottom line: the end-user accepts full <del class="diffchange diffchange-inline">responsibilty </del>for any mis-configured equipment or accounts when they are in control of the end-point device.  </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>Bottom line: the end-user accepts full <ins class="diffchange diffchange-inline">responsibility </ins>for any mis-configured equipment or accounts when they are in control of the end-point device.  </div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==ACD recommendations for security on endpoint devices==</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==ACD recommendations for security on endpoint devices==</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Always use a complex password.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Always use a complex password.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>*Change the password <del class="diffchange diffchange-inline">occassionally</del>.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>*Change the password <ins class="diffchange diffchange-inline">occasionally</ins>.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Encrypt the passwords.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Encrypt the passwords.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Ensure that there is adequate firewalling</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Ensure that there is adequate firewalling</div></td></tr>
<tr><td colspan="2" class="diff-lineno">Line 31:</td>
<td colspan="2" class="diff-lineno">Line 31:</td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Configure the endpoint to a static IP Address and relay that address to ACD.  </div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Configure the endpoint to a static IP Address and relay that address to ACD.  </div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Review your call logs on http://phone.acd.net</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Review your call logs on http://phone.acd.net</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>*Block <del class="diffchange diffchange-inline">unneccessary </del>services in http://phone.acd.net, such as international long distance, etc.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>*Block <ins class="diffchange diffchange-inline">uneccessary </ins>services in http://phone.acd.net, such as international long distance, etc.</div></td></tr>
</table>Schoen.kevinhttp://wiki01.acd.net//wiki/index.php?title=Security_on_SIP_Trunks_and_SIP_Endpoints&diff=483&oldid=prevSchoen.kevin: /* Where ACD is responsible for Security to the endpoint */2012-02-13T18:27:17Z<p><span dir="auto"><span class="autocomment">Where ACD is responsible for Security to the endpoint</span></span></p>
<table class='diff diff-contentalign-left'>
<col class='diff-marker' />
<col class='diff-content' />
<col class='diff-marker' />
<col class='diff-content' />
<tr valign='top'>
<td colspan='2' style="background-color: white; color:black;">← Older revision</td>
<td colspan='2' style="background-color: white; color:black;">Revision as of 18:27, 13 February 2012</td>
</tr><tr><td colspan="2" class="diff-lineno">Line 4:</td>
<td colspan="2" class="diff-lineno">Line 4:</td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Where ACD is responsible for Security to the endpoint==</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Where ACD is responsible for Security to the endpoint==</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>In some instances, ACD is responsible for the SIP endpoint. ACD is <del class="diffchange diffchange-inline">responsbile </del>for security when:</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>In some instances, ACD is responsible for the SIP endpoint. ACD is <ins class="diffchange diffchange-inline">responsible </ins>for security when:</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>* The endpoint solely <del class="diffchange diffchange-inline">controled </del>by ACD and no other party, and  </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>* The endpoint solely <ins class="diffchange diffchange-inline">controlled </ins>by ACD and no other party, and  </div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* The endpoint password has not been provided to the end-user, and</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* The endpoint password has not been provided to the end-user, and</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Where the endpoint is owned by ACD</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Where the endpoint is owned by ACD</div></td></tr>
</table>Schoen.kevinhttp://wiki01.acd.net//wiki/index.php?title=Security_on_SIP_Trunks_and_SIP_Endpoints&diff=482&oldid=prevSchoen.kevin: /* ACD recommendations for security on endpoint devices */2012-02-13T18:26:30Z<p><span dir="auto"><span class="autocomment">ACD recommendations for security on endpoint devices</span></span></p>
<table class='diff diff-contentalign-left'>
<col class='diff-marker' />
<col class='diff-content' />
<col class='diff-marker' />
<col class='diff-content' />
<tr valign='top'>
<td colspan='2' style="background-color: white; color:black;">← Older revision</td>
<td colspan='2' style="background-color: white; color:black;">Revision as of 18:26, 13 February 2012</td>
</tr><tr><td colspan="2" class="diff-lineno">Line 30:</td>
<td colspan="2" class="diff-lineno">Line 30:</td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Ensure keepalives are used to a static IP address.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Ensure keepalives are used to a static IP address.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Configure the endpoint to a static IP Address and relay that address to ACD.  </div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Configure the endpoint to a static IP Address and relay that address to ACD.  </div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>*Review your call logs on http://<del class="diffchange diffchange-inline">myaccount</del>.acd.net</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>*Review your call logs on http://<ins class="diffchange diffchange-inline">phone</ins>.acd.net</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>*Block unneccessary services in http://<del class="diffchange diffchange-inline">myaccount</del>.acd.net, such as international long distance, etc.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>*Block unneccessary services in http://<ins class="diffchange diffchange-inline">phone</ins>.acd.net, such as international long distance, etc.</div></td></tr>
</table>Schoen.kevinhttp://wiki01.acd.net//wiki/index.php?title=Security_on_SIP_Trunks_and_SIP_Endpoints&diff=481&oldid=prevSchoen.kevin at 18:25, 13 February 20122012-02-13T18:25:09Z<p></p>
<table class='diff diff-contentalign-left'>
<col class='diff-marker' />
<col class='diff-content' />
<col class='diff-marker' />
<col class='diff-content' />
<tr valign='top'>
<td colspan='2' style="background-color: white; color:black;">← Older revision</td>
<td colspan='2' style="background-color: white; color:black;">Revision as of 18:25, 13 February 2012</td>
</tr><tr><td colspan="2" class="diff-lineno">Line 1:</td>
<td colspan="2" class="diff-lineno">Line 1:</td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>SIP Trunks and SIP Endpoints, are devices or software interfaces that accept SIP calls <del class="diffchange diffchange-inline">from the ACD </del>network.  </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>SIP Trunks and SIP Endpoints, are devices or software interfaces that accept <ins class="diffchange diffchange-inline">or send </ins>SIP calls <ins class="diffchange diffchange-inline">to a telephone </ins>network.  </div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div> </div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">In general sip services are described here: http://www.acd.net/sip.cfm</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Where ACD is responsible for Security to the endpoint==</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Where ACD is responsible for Security to the endpoint==</div></td></tr>
</table>Schoen.kevinhttp://wiki01.acd.net//wiki/index.php?title=Security_on_SIP_Trunks_and_SIP_Endpoints&diff=480&oldid=prevSchoen.kevin at 18:24, 13 February 20122012-02-13T18:24:13Z<p></p>
<table class='diff diff-contentalign-left'>
<col class='diff-marker' />
<col class='diff-content' />
<col class='diff-marker' />
<col class='diff-content' />
<tr valign='top'>
<td colspan='2' style="background-color: white; color:black;">← Older revision</td>
<td colspan='2' style="background-color: white; color:black;">Revision as of 18:24, 13 February 2012</td>
</tr><tr><td colspan="2" class="diff-lineno">Line 1:</td>
<td colspan="2" class="diff-lineno">Line 1:</td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>SIP Trunks and SIP Endpoints, are devices or software interfaces that accept SIP calls from the ACD network.  </div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>SIP Trunks and SIP Endpoints, are devices or software interfaces that accept SIP calls from the ACD network.  </div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>In some instances, ACD is responsible for the SIP endpoint, <del class="diffchange diffchange-inline">where </del>the <del class="diffchange diffchange-inline">SIP </del>endpoint is <del class="diffchange diffchange-inline">an </del>ACD <del class="diffchange diffchange-inline">controlled device, ACD is responsible </del>for <del class="diffchange diffchange-inline">ensureing the SIP enpoint is secure. </del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">==Where ACD is responsible for Security to the endpoint==</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>In some instances, ACD is responsible for the SIP endpoint<ins class="diffchange diffchange-inline">. ACD is responsbile for security when:</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div> </div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">* The endpoint solely controled by ACD and no other party</ins>, <ins class="diffchange diffchange-inline">and </ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">* The endpoint password has not been provided to the end-user, and</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">* Where </ins>the endpoint is <ins class="diffchange diffchange-inline">owned by </ins>ACD</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div> </div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">==Customer Responsibility </ins>for <ins class="diffchange diffchange-inline">endpoint security==</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Where the SIP endpoint is not controlled or directly managed by ACD:</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Where the SIP endpoint is not controlled or directly managed by ACD:</div></td></tr>
</table>Schoen.kevinhttp://wiki01.acd.net//wiki/index.php?title=Security_on_SIP_Trunks_and_SIP_Endpoints&diff=479&oldid=prevSchoen.kevin at 18:18, 13 February 20122012-02-13T18:18:30Z<p></p>
<table class='diff diff-contentalign-left'>
<col class='diff-marker' />
<col class='diff-content' />
<col class='diff-marker' />
<col class='diff-content' />
<tr valign='top'>
<td colspan='2' style="background-color: white; color:black;">← Older revision</td>
<td colspan='2' style="background-color: white; color:black;">Revision as of 18:18, 13 February 2012</td>
</tr><tr><td colspan="2" class="diff-lineno">Line 22:</td>
<td colspan="2" class="diff-lineno">Line 22:</td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Configure the endpoint to a static IP Address and relay that address to ACD.  </div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Configure the endpoint to a static IP Address and relay that address to ACD.  </div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Review your call logs on http://myaccount.acd.net</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Review your call logs on http://myaccount.acd.net</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">*Block unneccessary services in http://myaccount.acd.net, such as international long distance, etc.</ins></div></td></tr>
</table>Schoen.kevinhttp://wiki01.acd.net//wiki/index.php?title=Security_on_SIP_Trunks_and_SIP_Endpoints&diff=478&oldid=prevSchoen.kevin: Created page with "SIP Trunks and SIP Endpoints, are devices or software interfaces that accept SIP calls from the ACD network. In some instances, ACD is responsible for the SIP endpoint, where t..."2012-02-13T17:36:07Z<p>Created page with "SIP Trunks and SIP Endpoints, are devices or software interfaces that accept SIP calls from the ACD network. In some instances, ACD is responsible for the SIP endpoint, where t..."</p>
<p><b>New page</b></p><div>SIP Trunks and SIP Endpoints, are devices or software interfaces that accept SIP calls from the ACD network. <br />
<br />
In some instances, ACD is responsible for the SIP endpoint, where the SIP endpoint is an ACD controlled device, ACD is responsible for ensureing the SIP enpoint is secure. <br />
<br />
Where the SIP endpoint is not controlled or directly managed by ACD:<br />
*ACD is not responsible for performing security functions on endpoint devices.<br />
*ACD is not responsible for mis-configured or poor security on the account associated with the end-point device. ACD enters a password security that is requested by the end-user. <br />
*Securing equipment that is not under the direct control and ownership of ACD. <br />
*Any Expenses or fees associated with calls to and from ACD SIP Trunk accounts.<br />
*Any fees or expenses to consultants, other service providers for securing non-ACD owned and controlled equipment. <br />
*The customer is responsible for paying any fees and expenses associated with calls originating from your accounts. <br />
*ACD is not responsible for any call blocking functions. <br />
<br />
Bottom line: the end-user accepts full responsibilty for any mis-configured equipment or accounts when they are in control of the end-point device. <br />
<br />
==ACD recommendations for security on endpoint devices==<br />
*Always use a complex password.<br />
*Change the password occassionally.<br />
*Encrypt the passwords.<br />
*Ensure that there is adequate firewalling<br />
*Ensure keepalives are used to a static IP address.<br />
*Configure the endpoint to a static IP Address and relay that address to ACD. <br />
*Review your call logs on http://myaccount.acd.net</div>Schoen.kevin