WIKI - ACD.net http://wiki01.acd.net//wiki/index.php?title=Main_Page MediaWiki 1.19.23 first-letter Media Special Talk User User talk support.acd.net support.acd.net talk File File talk MediaWiki MediaWiki talk Template Template talk Help Help talk Category Category talk 0 1 pssru7yh75p0lvcx0yzsljch3v7xt6l 1136 2016-12-06T00:43:36Z Schoen.kevin 3 Welcome to the ACD Customer Support Wiki! To contact our support department click here: http://www.acd.net/support.cfm Articles: ==Customer Account== *[[How to Access your Customer Account]] *[[How_to_Access_your_Customer_Account#Opt_Out_of_Maintenance_Notices| Opt out of Maintenance Notices]] *[[Open a Service Ticket]] *[[Changing your Password for an Email Account| Email Password Change]] ==Network Performance and Testing== *[[Testing Connection Quality]] **[[Bandwidth or Speed Testing]] **[[Ping Testing]] ***[[How to Enable Telnet on Windows 7| Enabling Telnet]] **[[Latency Testing]] **[[Bandwidth Calculations]] **[[How to check your DSL line speed]] **[[How to Perform an NI Check]] **[[Connection Speed Issues Debugging How-To]] **[[Debugging Ethernet Port Duplex and Speed Settings]] **[[Debugging Routing Issues]] **[[Dark Fiber Testing and Debugging Process]] **[[How to check your DSL and EFM line speed]] **[[How to Reboot your Adtran Equipment or Cisco Router]] **[[What do the lights on the modem mean?]] **[[Configuring your LAN Adapter for DHCP]] **[[Create a Dialer in Windows 7| How to Create a Dial-Up Connection]] *[[Faxing How-to and Troubleshooting]] ==Information About our Network Systems== *[[ACD DNS Servers]] *[[Security Policy Abuse Complaints]] *[[Firewall Ranges for ACD Monitoring]] *[[Firewall Ranges for ACD VOIP]] ==Infrastructure== *[[Network Interface Connectivity and Ordering]] ==Email Documentation== *[[Email Configuration and Setup]] *[[Email Scams and Phishing Attacks]] *[[Webmail Tutorial]] *[[TLS Email Settings for Outlook]] *[[TLS Email Settings for Thunderbird]] *[[TLS Email Settings for Windows Live Mail]] ==Web Hosting== *[[Accessing your Web Hosting Cpanel account]] *[[Using your Cpanel Interface]] ==Hosted Phones== *[[ACD's IPBX Hosted Phone Service]] *[[Star Codes]] *[[Efax| ACD Efax Set Up]] ==Backup Services== *[[ACD.net Backup Pro - Setup and Config]] ==Colocation Information== *[[Datacenter and Colocation Physical Access]] ==Network Hardware== *[[Emergency Stocking Inventory]] ==Network Interconnection Documents== *[[Network Interconnection Policy and Process]] ==Service Level Agreement and Policies== * [[Customer Requested Credits]] ==Ordering and Provisioning== * [[Order Processing Delay or Suspension]] * [[Porting Guidelines and Specifications]] ==IP Blocks Addressing and Blocks== * [[Letter of Authorization to Route IP Blocks]] * [[IP Address Subnets]] ==Cancellation Requests== * [[Service Cancellation Policy and Request]] ==Infrastructure Facilities== * [[Contact and Process for Reporting Outside Plant Issues]]