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1. ACD's IPBX Hosted Phone Service
2. ACD.net Backup Pro - Setup and Config
3. ACD DNS Servers
4. Aastra 6757i Quick Reference Guide
5. Accessing your Web Hosting Cpanel account
6. Assigned Sales Person or agent and Reservation of Customer Accounts and Leads
7. Bandwidth Calculations
8. Bandwidth or Speed Testing
9. Cell phone policy
10. Changing your Password for an Email Account
11. Colocation Service Order
12. Configuring your LAN Adapter for DHCP
13. Confirming you are able to receive a DHCP address
14. Connection Speed Issues Debugging How-To and Common Problems
15. Cpanel Email Accounts Interface
16. Create a Dialer in Windows 7
17. Create a Dialer in Windows XP
18. Customer Premise Equipment Used by ACD, Limitations and Supported Configurations
19. Customer Requested Credits
20. DSL Ping Testing
21. Dark Fiber Testing and Debugging Process
22. Datacenter and Colocation Physical Access
23. Datacenter collocation specifications
24. Debugging Ethernet Port Duplex and Speed Settings
25. Debugging Routing Issues
26. Demarc Extension Wiring Specifications
27. Demarcation Point and Division of Responsibilty past the Network Interface
28. Distributed denial of service attacks (DDOS) and how to prevent them
29. Efax
30. Email Phishing Attack Wednesday 11/17/10
31. Email Scams and Phishing Attacks
32. Emergency Stocking Inventory of Equipment
33. End Users Transferring Service to or from ACD to or from Agents or Wholesaler Providers
34. Eudora
35. Faxing How-to and Troubleshooting
36. Fiber Construction
37. Firewall Ranges for ACD Monitoring
38. Firewall Ranges for ACD VOIP
39. How to Access your Customer Account
40. How to Enable Telnet on Windows 7
41. How to Flush your DNS Cache on your computer
42. How to Perform an NI Check
43. How to Reboot your Adtran Equipment or Cisco Router
44. How to check your DSL and EFM line speed
45. IP Address Subnets
46. I Can't Delete Anything From Webmail
47. Incident Reports
48. IncrediMail
49. Interconnection service order
50. Iperf Speed Testing

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