Truck Roll Fee

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(Created page with "Truck Roll Fee or TRF for short, is a fee that ACD charges in the event that a customer requests a dispatch to thier site, and the problem is not found to be on ACD provided equi...")
 
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Truck Roll Fee or TRF for short, is a fee that ACD charges in the event that a customer requests a dispatch to thier site, and the problem is not found to be on ACD provided equipment or ACD provide networking. It is our policy to inform customers prior to dispatch that they may have to pay the truck roll fee if the issue is not on ACD's side of the network.
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Truck Roll Fee or TRF for short, is a fee that ACD charges to the customer for performing troubleshooting and debugging.
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Truck Roll  the event that a customer requests a dispatch to thier site, and the problem is not found to be on ACD provided equipment or ACD provide networking, or the customer refuses to allow ACD to perform testing at the site to debug or resolve the issue.  
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It is policy to inform customers prior to dispatch that they may have to pay the truck roll fee if the issue is not on ACD's side of the network.
  
 
==When we assess the Truck Roll Fee==
 
==When we assess the Truck Roll Fee==
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==Why we assess a Truck Roll Fee==  
 
==Why we assess a Truck Roll Fee==  
  
Sending out field people is very expensive. We wish your connectivity be cost efficient. Having truck roll fees, which usually occurs when adequate troubleshooting is refused by the customer. We need to make sure that the issue is not with our network. If it is with your network, then while we will provide limite free service, the cost of sending out people to assist with service on portions of the network that are not ours is an expense that is not related to our network.  
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Sending out field people is very expensive. We wish your connectivity be cost efficient. Having truck roll fees, which usually occurs when adequate troubleshooting is refused by the customer. We need to make sure that the issue is not with our network. If it is with your network, then while we will provide limited free telephone support service, the cost of sending out people to assist with service on portions of the network that are not ours is an expense that is not related to our network.  
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==Refusal or Impediment to ACD performing troubleshooting==
  
==How to avoid Truck Roll Fees==
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ACD is required to perform a series of tests to collect data, to facilitate resolving technical issues. If the ACD customer refuses ACD's requested testing, ACD will be unable to accurately assess and debug technical issues. In general ACD can and will perform any intrusive testing at a time that most minimally impacts customer operations.
  
We sell a service called linebacker, where we will effectively insure the inside wiring of your house, and will expend up to the amount that has been paid for your linebacker service.
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In a situation where a customer refuses ACD

Revision as of 16:18, 14 October 2011

Truck Roll Fee or TRF for short, is a fee that ACD charges to the customer for performing troubleshooting and debugging.

Truck Roll the event that a customer requests a dispatch to thier site, and the problem is not found to be on ACD provided equipment or ACD provide networking, or the customer refuses to allow ACD to perform testing at the site to debug or resolve the issue.

It is policy to inform customers prior to dispatch that they may have to pay the truck roll fee if the issue is not on ACD's side of the network.

When we assess the Truck Roll Fee

We assess the truck roll fee after we go to the site and the technician returns with the notes from the site visit. We also take into account the prior troubleshooting notes.

Why we assess a Truck Roll Fee

Sending out field people is very expensive. We wish your connectivity be cost efficient. Having truck roll fees, which usually occurs when adequate troubleshooting is refused by the customer. We need to make sure that the issue is not with our network. If it is with your network, then while we will provide limited free telephone support service, the cost of sending out people to assist with service on portions of the network that are not ours is an expense that is not related to our network.

Refusal or Impediment to ACD performing troubleshooting

ACD is required to perform a series of tests to collect data, to facilitate resolving technical issues. If the ACD customer refuses ACD's requested testing, ACD will be unable to accurately assess and debug technical issues. In general ACD can and will perform any intrusive testing at a time that most minimally impacts customer operations.

In a situation where a customer refuses ACD

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