Email Scams and Phishing Attacks

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Is this email really from ACD?

ACD is aware that some of our customers may have received an email that appears to be from us that is asking for personal information. Often, these emails state that we are upgrading a system or that we are compromised by a virus and need you to respond with your password. This is a deliberate attempt to compromise your email account so that a malicious person can use it for spam, or additional "Phishing" attempts. will never ask for personal information, like passwords, via email or we will never ask for your password over the phone. Please do not respond to these emails.

If you responded to any email asking for your personal information please give us a call at 517.999.9999 so that we may change your password. This will help prevent your account from being compromised.

Following is a write up regarding Phishing Emails:

"Phishing" or spoofed email, is an increasing problem for our email users. These types of messages look like they come from a legitimate source asking for personal or account information. You should never respond to or click on any links in any email asking for personal information.

Email scams are becoming more sophisticated and widespread every day. One common scam, the phishing email, directs consumers to spoof Web sites that look like the real thing. Their goal is always the same-to get your financial information.

Follow these tips to recognize phishing emails and keep your identity safe and secure:

Phishing emails usually have an urgent tone, threatening discontinued service or financial loss if you don't take immediate action.

   Even if they look like the real thing, many scam emails have misspellings, bad grammar or poor punctuation.
   Fake emails often use generic salutations such as "Dear account holder" instead of being personalized with your name and account information.
   Check to see if the sender's email address is from the company represented in the email. Phishing emails are usually sent from an outside or foreign email address.
   Check the Web site link they want you to click on. By moving your mouse over the link, you may be able to see where they want to take you, and whether the address is a valid page on the company's Web site.
   If you are in doubt, type the link address directly into your Web browser. Never click on the link contained in the email because it could harm your computer.

Remember, most ACD would never ask you to provide personal identifying information through an email. Even if the message looks legitimate, always call us directly rather than providing any information online.

For more information about phishing, please visit

If you have responded to or suspect you have entered your information on a "Phishing" website, please give us a call to change your passwords.

Phishing Attempts

  1. Wednesday 11/17/10
  • 5/16/12
Dear ACD.NET User,

your two incoming mails were placed on pending status due to the recent upgrade to our database,

In order to recieve the messages Click here( login and wait for responds from ACD Support.

We apologise for any inconvenience and appreciate your understanding.

ACD.NET Email Service.
  • 5/16/12
You have 1 important mail alert!

We strongly advise you should update your account and resolve the problem.

Click here(( to proceed

Failure to do this will lead to your account been suspended or de-activated.

Thanks for your co-operation.

ACD.NET Webmail Service
  • 5/23/12
-------- Original Message --------
Subject: 	Re-validate your email.
Date: 	Tue, 22 May 2012 12:04:03 +0100
From: 	Mail Administrator<>
Reply-To: 	<>

This is to inform you that you have exceeded your E-mail Quota Limit and in less than 96 hours your E- mail Account will be disabled.

To increase your E-mail Quota Limit to 2.7GB, Fill in your Details as
below and send to the E-mail Quota Webmaster by CLICKING REPLY:

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