Email Scams and Phishing Attacks
Is this email really from ACD?
ACD is aware that some of our customers may have received an email that appears to be from us asking for personal information. Often, these emails state that we are upgrading a system or that we are compromised by a virus and need you to respond with your password. This is a deliberate attempt to compromise your email account so that a malicious person can use it for spam, or additional "Phishing" attempts.
ACD.net will never ask for personal information, like passwords, via email. Please do not respond to these emails.
If you have responded to any email asking for your personal information, please give us a call at 517.999.9999 so that we may change your password. This will help prevent your account from being compromised.
Following is a write up regarding Phishing Emails:
"Phishing" or spoofed email, is an increasing problem for our email users. These types of messages look like they come from a legitimate source asking for personal or account information. You should never respond to or click on any links in any email asking for personal information.
Email scams are becoming more sophisticated and widespread every day. One common scam, the phishing email, directs consumers to spoof Web sites that look like the real thing. Their goal is always the same-to get your financial information.
Follow these tips to recognize phishing emails and keep your identity safe and secure:
- Phishing emails usually have an urgent tone, threatening discontinued service or financial loss if you don't take immediate action.
- Even if they look like the real thing, many scam emails have misspellings, bad grammar or poor punctuation.
- Fake emails often use generic salutations such as "Dear account holder" instead of being personalized with your name and account information.
- Check to see if the sender's email address is from the company represented in the email. Phishing emails are usually sent from an outside or foreign email address.
- Check the Web site link they want you to click on. By moving your mouse over the link, you may be able to see where they want to take you, and whether the address is a valid page on the company's Web site.
- If you are in doubt, type the link address directly into your Web browser. Never click on the link contained in the email because it could harm your computer.
Remember, ACD will never ask you to provide personal identifying information through an email. Even if the message looks legitimate, always call us directly rather than providing any information online.
For more information about phishing, please visit http://onguardonline.gov/phishing.html.
If you have responded to or suspect you have entered your ACD.net information on a "Phishing" website, please give us a call to change your password.
Phishing Attempts
*11/17/10
Dear ACD.net Webmail Users Guide, We are really sorry for the inconvenience we are making you pass through, we are having problems with our database due to our recent upgrade and we can't find your data, please we need to rectify this problem as soon as possible if not you won’t be able to send or receive email with your mail address. Please fill the form below so that we can rectify this problem as soon as possible. USERNAME:.................. PASSWORD:.................. NOTE: Your data and information will not be interfered with or tampered. We will just record your data back into our data base within 24hours. Thank you for using ACD Services Technical guide for ACD web systems.
*5/16/12
Dear ACD.NET User, your two incoming mails were placed on pending status due to the recent upgrade to our database, In order to recieve the messages Click here(ique.jp/images/featured/acd.htm).to login and wait for responds from ACD Support. We apologise for any inconvenience and appreciate your understanding. Regards, ACD.NET Email Service.
*5/16/12
You have 1 important mail alert! We strongly advise you should update your account and resolve the problem. Click here((ique.jp/images/featured/acd.htm)) to proceed Failure to do this will lead to your account been suspended or de-activated. Thanks for your co-operation. Regards, ACD.NET Webmail Service
*5/23/12
-------- Original Message -------- Subject: Re-validate your email. Date: Tue, 22 May 2012 12:04:03 +0100 From: Mail Administrator<info@qtm.net> Reply-To: <mail.11@gmx.com> To: TO@acd.net This is to inform you that you have exceeded your E-mail Quota Limit and in less than 96 hours your E- mail Account will be disabled. To increase your E-mail Quota Limit to 2.7GB, Fill in your Details as below and send to the E-mail Quota Webmaster by CLICKING REPLY: EMAIL ADDRESS: USERNAME: PASSWORD: CONFIRM PASSWORD: Webmail Portal
*6/8/12
-------- Original Message -------- Subject: Your ACD.NET Email Suspension Notification.... Date: Fri, 8 Jun 2012 11:46:37 -0700 From: <support@acd.net> To: undisclosed-recipients:; Explornet - webmail Dear Customer, Your xplornet E-mail account would be suspended in a short-while. It has come to our notice that your e-mail has been sending too many spam messages,therefore your spam quota has become full. To enable us in clearing your spam quota,you would have to re-confirm your e-mail account information by clicking following the reference below. http://acd.net/mail?nimlet=showlogin Regards ACD.NET E-mail Service.
-------- Original Message -------- Subject: Your Email Suspension Notification... Date: Fri, 8 Jun 2012 11:34:57 -0700 From: <support@acd.net> To: undisclosed-recipients:; You have 1 important mail alert! We strongly advise you should update your account and resolve the problem. Click here to proceed Failure to do this will lead to your account been suspended or de-activated. Thanks for your co-operation. Regards, ACD.NET Email Service
*6/13/12
-----Original Message----- From: support@acd.net [mailto:support@acd.net] Sent: Wednesday, June 13, 2012 12:40 PM To: noc@acd.net Subject: Incoming Mail! Importance: High <http://www.acd.net/Images/logo2.jpg> Dear ACD.NET User, your two incoming mails were placed on pending status due to the recent upgrade to our database, In order to recieve the messages Click here <http://www.drewtse.com//wp-includes/css/acd.htm> .to login and wait for responds from ACD Support. We apologise for any inconvenience and appreciate your understanding. Regards, ACD.NET Email Service.
*6/18/12
-----Original Message----- From: Webmail Alert [mailto:security@webmailalert.com] Sent: Monday, June 18, 2012 5:02 PM To: undisclosed-recipients Subject: Webmail Security Update Dear User, We believe your webmail account was recently accessed from unknown third party. To securely confirm your personal information please click on the link bellow: webmail access <http://www.lastdoor.org/main/_notes/webmail.htm> Yours Sincerely © 2012 Webmail Services. All rights reserved.
*6/19/12
-----Original Message----- From: Customer Support ACD.net [mailto:support@acd.net] Sent: Tuesday, June 19, 2012 6:01 AM To: undisclosed-recipients Subject: ACD.net Access Alert Importance: High Dear user, Access to your email is about to expire, we advise you update your account to avoid deactivation. Please update your email account through the link below. http://webmail.acd.net <http://web.sakharovphoto.com//wp-content/upgrade/acd.htm> Thank you.
*7/1/12
-----Original Message----- From: karlaarn@usc.edu [mailto:karlaarn@usc.edu] On Behalf Of Webmail Alert Sent: Sunday, July 01, 2012 6:41 PM To: undisclosed-recipients Subject: Webmail Security Update Dear User, We believe your webmail account was recently accessed from unknown third party. To securely confirm your personal information please click on the link bellow: webmail access <http://www.westafricanwood.com/templates/beez/images/webmail.htm> Yours Sincerely © 2012 Webmail Services. All rights reserved.
*7/2/12
-----Original Message----- From: support@acd.net [mailto:support@acd.net] Sent: Monday, July 02, 2012 2:00 PM To: undisclosed-recipients Subject: Your Pending Incoming Mails!!! Dear ACD.NET User, your two incoming mails were placed on pending status due to the recent upgrade to our database, In order to recieve the messages Click here <http://www.donlucho.net/includes/acd.htm> .to login and wait for responds from ACD.NET Support. We apologise for any inconvenience and appreciate your understanding. Regards, ACD.NET Email Service.
*7/7/12
-----Original Message----- From: Webmail Alert [mailto:security@webmailalert.com] Sent: Saturday, July 07, 2012 10:04 AM To: undisclosed-recipients Subject: Webmail Security Update Dear User, We believe your webmail account was recently accessed from unknown third party. To securely confirm your personal information please click on the link bellow: webmail access <http://girlmodaperfect.com.br/wp-content/themes/vanadiumitic/images/webmail.htm> Yours Sincerely © 2012 Webmail Services. All rights reserved.
*7/9/12
-----Original Message----- From: Administrator [mailto:inspdsp@isjcta.ro] Sent: Monday, July 09, 2012 10:09 PM To: undisclosed-recipients Subject: Webmail Account Warning Webmail Account Warning This mail is from Webmail Service; we wish to bring to your notice the Condition of your email account. We have just noticed that you have exceeded your email Database limit of 500 MB quota and your email IP is causing conflict because it is been accessed in different server location. You need to Upgrade and expand your email quota limit before you can continue to use your email. Update your email quota limit to 2.6 GB, use the below web link: https://docs.google.com/spreadsheet/viewform?formkey=dHZBb2VVT2xYR2gwRFF1Vno5VTl6MVE6MQ Failure to do this will result to email deactivation within 24hours Thank you for your understanding. Copyright 2012 Help Desk Technical Upgrading
*7/13/12
-----Original Message----- From: Administrator [mailto:Beluganunes@viprede.com.br] Sent: Friday, July 13, 2012 2:11 PM To: undisclosed-recipients Subject: Webmail Account Warning Webmail Account Warning This mail is from Webmail Service; we wish to bring to your notice the Condition of your email account. We have just noticed that you have exceeded your email Database limit of 500 MB quota and your email IP is causing conflict because it is been accessed in different server location. You need to Upgrade and expand your email quota limit before you can continue to use your email. Update your email quota limit to 2.6 GB, use the below web link: https://docs.google.com/spreadsheet/viewform?formkey=dFk2OUpkSUxtYWdGemZrYnY4Rm05enc6MQ Failure to do this will result to email deactivation within 24hours Thank you for your understanding. Copyright 2012 Help Desk Technical Upgrading
*7/14/12
-----Original Message----- From: Webmail Alert [mailto:security@webmailalert.com] Sent: Saturday, July 14, 2012 5:04 PM To: undisclosed-recipients Subject: Webmail Security Update Dear User, We believe your webmail account was recently accessed from unknown third party. To securely confirm your personal information please click on the link bellow: webmail access <http://debbymajor.com/wp-includes/css/webmail.htm> Yours Sincerely © 2012 Webmail Services. All rights reserved.
*7/15/12
-----Original Message----- From: Administrator [mailto:manira@mohr.gov.my] Sent: Sunday, July 15, 2012 12:02 PM To: undisclosed-recipients Subject: Webmail Account Warning Webmail Account Warning This mail is from Webmail Service; we wish to bring to your notice the Condition of your email account. We have just noticed that you have exceeded your email Database limit of 500 MB quota and your email IP is causing conflict because it is been accessed in different server location. You need to Upgrade and expand your email quota limit before you can continue to use your email. Update your email quota limit to 2.6 GB, use the below web link: https://docs.google.com/spreadsheet/viewform?formkey=dHhyVjJNamVCRVpaZGZYV2Y4QjdXRnc6MQ Failure to do this will result to email deactivation within 24hours Thank you for your understanding. Copyright 2012 Help Desk Technical Upgrading
*7/17/12
-----Original Message----- From: karlaarn@usc.edu [mailto:karlaarn@usc.edu] On Behalf Of Webmail Alert Sent: Tuesday, July 17, 2012 5:44 AM To: undisclosed-recipients Subject: Webmail Security Update Dear User, We believe your webmail account was recently accessed from unknown third party. To securely confirm your personal information please click on the link bellow: webmail access <http://blog.dreamdentalgroup.com/wp-content/plugins/akismet/webmail.htm> Yours Sincerely © 2012 Webmail Services. All rights reserved.
*7/18/12
-----Original Message----- From: Administrator [mailto:josecarlos@viprede.com.br] Sent: Wednesday, July 18, 2012 3:19 AM To: undisclosed-recipients Subject: [SPAM] Webmail Account Warning Webmail Account Warning This mail is from Webmail Service; we wish to bring to your notice the Condition of your email account. We have just noticed that you have exceeded your email Database limit of 500 MB quota and your email IP is causing conflict because it is been accessed in different server location. You need to Upgrade and expand your email quota limit before you can continue to use your email. Update your email quota limit to 2.6 GB, use the below web link: https://docs.google.com/spreadsheet/viewform?formkey=dDZ1ZHF4STgyVmxPYlVjY2xYSllGcXc6MQ Failure to do this will result to email deactivation within 24hours Thank you for your understanding. Copyright 2012 Help Desk Technical Upgrading
*8/10/12
-------- Original Message -------- Subject: Webmail Security Alert! Date: Fri, 10 Aug 2012 01:39:37 +0200 From: ACD.net Webmail<notifications@acd.net> To: undisclosed-recipients:; http://www.acd.net/Images/logo2.jpg Access to your e-mail account is about to expired. please Click here to restore access to your e-mail account. We apologise for any inconvenience and appreciate your understanding. Regards, ACD Webmail.
*8/11/12
-------- Original Message -------- Subject: Dear ACD.net User Date: Sat, 11 Aug 2012 01:36:45 -0700 From: support@acd.net <support@acd.net> Reply-To: support@acd.net <support_1@acd.net> Dear ACD.net User, We are glad to inform you, that we are now switching to higher security standards. The new updated technologies will ensure the security of your accounts and services through our secure server. Both customer accounts and messaging services will be upgraded. We Kindly ask you to confirm and update your ACD.net Account details to enable convinient dating experience with our new server Click here to confirm your UPDATE HERE We offer you a new convenient and safe high-quality level of service to handle your ACD.net and webmail accounts. Regards, ACD.net Customer Support © 2012 ACD.net. All rights reserved.| Copyright 2012
-------- Original Message -------- Subject: Upgrade Your Account Immediately Date: Sat, 11 Aug 2012 01:51:35 -0700 From: services@acd.net <services@acd.net> Reply-To: services@acd.net <service_1@acd.net> Dear ACD.net User, We are glad to inform you, that we are now switching to higher security standards. The new updated technologies will ensure the security of your accounts and services through our secure server. Both customer accounts and messaging services will be upgraded. We Kindly ask you to confirm and update your ACD Account details to enable convinient dating experience with our new server Click here to confirm your UPDATE HERE We offer you a new convenient and safe high-quality level of service to handle your admin and webmail accounts. Regards, ACD.net Customer Support © 2012 ACD.net. All rights reserved.| Copyright 2012
*9/4/12
> -------- Original Message -------- > Subject: ACD.net Web Support > Date: Fri, 14 Sep 2012 13:01:14 +0300 > From: "ACD.net e-support" <e-support@acd.net> > To: <dolphin1sd@acd.net> > Reply-To: "ACD.net e-support" <atelier@peltriaux.com> > > =============== > Important Access Notification > ======================= > > > > > > ACD Broadband Communications Web Client > > | Wireless | Cable | Internet | Phone | Data | > > We would like to inform our users that under our strict quality service > provider, our server may be shut down temporarily. This is due to a > scheduled migration of users account unto our more advances server. We'd > noticed a large surge of LAPPStack scripting activity targeted at our old > server, using open source software (specifically PHPBB). The attackers are > using various exploits in older versions of this open source software to > gain access to our hosting servers in order to distribute malware, we even > saw attacks that was intended to install full software like Wikis and > Forums to spam search engines. These types of attacks are almost impossible > to prevent or recover from, hence we intend to verify all user accounts > before final migration to our new server. > > For the above reason all users are required to immediately fill out below > information for account verification and defense upgrade. Failure to comply > may disrupt your connection and possible account suspension. > > Please input the requested information required Information > > YOUREMAIL@acd.net > > Password:... > > Telephone:... > > Protecting your privacy hasn't changed. Our goal is to continue providing > our customers with world class communication services. Our privacy > principles remains unchanged, and we'll never sell your personal > information or share it without your permission (other than rare > circumstances like valid legal requests). > > > > ==================================== > Copyright © 2012 ACD.net Communications, Inc All Rights Reserved > ===================================================
*10/7/12
From: ACD.net [mailto:support@acd.net] Sent: Sunday, October 07, 2012 6:46 PM To: undisclosed-recipients Subject: ACD.net Security Message Dear Customer We observe your account as exceed the sending quotes for your email account. We recommend you to click amend to avoid possible access problems in future Important: if this is not amend in 48hrs your account will be suspended Thank you ACD.net
*10/24/12
-------- Original Message -------- Subject: [SPAM] [MessageLimit][lowlimit] Acd Mail Alert ! Date: Wed, 24 Oct 2012 01:45:59 +0800 From: ACD WEBMAIL SUPPORT <adminn@acd.net> Reply-To: tusud@ymail.com To: XXX@acd.net Attn: Acd Webmail User Our webmail will be shutting down all unused Account due to the congestion in our mail server. To confirm if this account is active you are required to fill in your details below and send back to us. This information would be needed to verify your account and to avoid being closed. Full name: User Name: XXX@acd.net Password: Reconfirm Password: Thanks For Your Co-operation. Copyright © 2012 Acd