Open a Service Ticket

From WIKI - ACD.net
Jump to: navigation, search

How to Open a Service Ticket Online

You can open and note service tickets from your customer account.

Log into your account at https://myaccount.acd.net

Account st 1.PNG

At the bottom left, click Open/View Service Requests.

Account st 2.PNG

You can open a ticket from here. Select the affected service and group assignment(usually Support) from the drop down menus. Then give a title description and the details of the problem.

Account st 3.PNG

Then click Submit Service Request. Your ticket has been created.

Account st 4.PNG

You can then see the status of your tickets.

Account st 5.PNG

Click view notes, if you need to respond or submit additional info.

Account st 6.PNG

Account st 7.PNG

Personal tools
Namespaces

Variants
Actions
Navigation
Tools