Residential Drop installation Policy

If the customer has their existing utilities all underground, ACD will review the request for an underground drop, and determine the cost, and will generally do so at its cost as long as the costs are reasonable.

If the customer has their other utilities aerial, ACD will perform an aerial drop at no charge.

If the customer requires an underground drop prior to the electrical being undergrounded, ACD will charge for the underground to the residential location and provide a price, which must be approved for and paid prior to the installation.

If the customer is going to get their electrical undergrounded and have someone do the work, then a joint install should occur with the electrical at the same time, to minimize costs. Please contact ACD transport department and have a project opened for this work request at the same time electrical.

ACD will generally not install underground drops until electrical is also scheduled at the same time.

ACD transport department is responsible for the underground possibility communication and installation with the customer.