Residential Drop installation Policy

If the customer has their existing utilities all underground, ACD will review the request for an underground drop, and determine the cost, and will generally do so at its cost as long as the costs are reasonable.

If the customer has their other utilities aerial, ACD will perform an aerial drop at no charge.

If the customer requires an underground drop prior to the electrical being undergrounded, ACD will charge for the underground to the residential location and provide a price, which must be approved for and paid prior to the installation.

If the customer is going to get their electrical undergrounded and have someone do the work, then a joint install should occur with electrical at the same time, to minimmize costs.

ACD will generally not install underground drops until electrical is also scheduled and planned and done.