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| + | Welcome to the ACD Customer Support Wiki! | ||
| + | To contact our support department click here: http://www.acd.net/support.cfm | ||
| + | |||
| + | Articles: | ||
| + | ==Customer Account== | ||
| + | *[[How to Access your Customer Account]] | ||
| + | *[[How_to_Access_your_Customer_Account#Opt_Out_of_Maintenance_Notices| Opt out of Maintenance Notices]] | ||
| + | *[[Open a Service Ticket]] | ||
| + | *[[Changing your Password for an Email Account| Email Password Change]] | ||
| + | |||
| + | ==Network Performance and Testing== | ||
| + | *[[Testing Connection Quality]] | ||
| + | **[[Bandwidth or Speed Testing]] | ||
| + | **[[Ping Testing]] | ||
| + | ***[[How to Enable Telnet on Windows 7| Enabling Telnet]] | ||
| + | **[[Latency Testing]] | ||
| + | **[[Bandwidth Calculations]] | ||
| + | **[[How to check your DSL line speed]] | ||
| + | **[[How to Perform an NI Check]] | ||
| + | **[[Connection Speed Issues Debugging How-To]] | ||
| + | **[[Debugging Ethernet Port Duplex and Speed Settings]] | ||
| + | **[[Debugging Routing Issues]] | ||
| + | **[[Dark Fiber Testing and Debugging Process]] | ||
| + | **[[How to check your DSL and EFM line speed]] | ||
| + | **[[How to Reboot your Adtran Equipment or Cisco Router]] | ||
| + | **[[What do the lights on the modem mean?]] | ||
| + | **[[Configuring your LAN Adapter for DHCP]] | ||
| + | **[[Create a Dialer in Windows 7| How to Create a Dial-Up Connection]] | ||
| + | *[[Faxing How-to and Troubleshooting]] | ||
| + | |||
| + | ==Information About our Network Systems== | ||
| + | *[[ACD DNS Servers]] | ||
| + | *[[Security Policy Abuse Complaints]] | ||
| + | *[[Firewall Ranges for ACD Monitoring]] | ||
| + | *[[Firewall Ranges for ACD VOIP]] | ||
| + | |||
| + | ==Infrastructure== | ||
| + | *[[Network Interface Connectivity and Ordering]] | ||
| + | |||
| + | ==Email Documentation== | ||
| + | *[[Email Configuration and Setup]] | ||
| + | *[[Email Scams and Phishing Attacks]] | ||
| + | *[[Webmail Tutorial]] | ||
| + | *[[TLS Email Settings for Outlook]] | ||
| + | *[[TLS Email Settings for Thunderbird]] | ||
| + | *[[TLS Email Settings for Windows Live Mail]] | ||
| + | |||
| + | ==Web Hosting== | ||
| + | *[[Accessing your Web Hosting Cpanel account]] | ||
| + | *[[Using your Cpanel Interface]] | ||
| + | |||
| + | ==Hosted Phones== | ||
| + | *[[ACD's IPBX Hosted Phone Service]] | ||
| + | *[[Star Codes]] | ||
| + | *[[Efax| ACD Efax Set Up]] | ||
| + | |||
| + | ==Backup Services== | ||
| + | *[[ACD.net Backup Pro - Setup and Config]] | ||
| + | |||
| + | ==Colocation Information== | ||
| + | *[[Datacenter and Colocation Physical Access]] | ||
| + | |||
| + | ==Network Hardware== | ||
| + | *[[Emergency Stocking Inventory]] | ||
| + | |||
| + | ==Network Interconnection Documents== | ||
| + | *[[Network Interconnection Policy and Process]] | ||
| + | |||
| + | ==Service Level Agreement and Policies== | ||
| + | * [[Customer Requested Credits]] | ||
| + | |||
| + | ==Ordering and Provisioning== | ||
| + | * [[Order Processing Delay or Suspension]] | ||
| + | * [[Porting Guidelines and Specifications]] | ||
| + | |||
| + | ==IP Blocks Addressing and Blocks== | ||
| + | * [[Letter of Authorization to Route IP Blocks]] | ||
| + | * [[IP Address Subnets]] | ||
| + | |||
| + | ==Cancellation Requests== | ||
| + | * [[Service Cancellation Policy and Request]] | ||
| + | |||
| + | ==Infrastructure Facilities== | ||
| + | * [[Contact and Process for Reporting Outside Plant Issues]] | ||
Latest revision as of 00:43, 6 December 2016
Welcome to the ACD Customer Support Wiki!
To contact our support department click here: http://www.acd.net/support.cfm
Articles:
[edit] Customer Account
- How to Access your Customer Account
- Opt out of Maintenance Notices
- Open a Service Ticket
- Email Password Change
[edit] Network Performance and Testing
- Testing Connection Quality
- Bandwidth or Speed Testing
- Ping Testing
- Latency Testing
- Bandwidth Calculations
- How to check your DSL line speed
- How to Perform an NI Check
- Connection Speed Issues Debugging How-To
- Debugging Ethernet Port Duplex and Speed Settings
- Debugging Routing Issues
- Dark Fiber Testing and Debugging Process
- How to check your DSL and EFM line speed
- How to Reboot your Adtran Equipment or Cisco Router
- What do the lights on the modem mean?
- Configuring your LAN Adapter for DHCP
- How to Create a Dial-Up Connection
- Faxing How-to and Troubleshooting
[edit] Information About our Network Systems
- ACD DNS Servers
- Security Policy Abuse Complaints
- Firewall Ranges for ACD Monitoring
- Firewall Ranges for ACD VOIP
[edit] Infrastructure
[edit] Email Documentation
- Email Configuration and Setup
- Email Scams and Phishing Attacks
- Webmail Tutorial
- TLS Email Settings for Outlook
- TLS Email Settings for Thunderbird
- TLS Email Settings for Windows Live Mail
