Main Page

From WIKI - ACD.net
(Difference between revisions)
Jump to: navigation, search
(Blanked the page)
 
(66 intermediate revisions by 6 users not shown)
Line 1: Line 1:
 +
Welcome to the ACD Customer Support Wiki!
  
 +
To contact our support department click here: http://www.acd.net/support.cfm
 +
 +
Articles:
 +
==Customer Account==
 +
*[[How to Access your Customer Account]]
 +
*[[How_to_Access_your_Customer_Account#Opt_Out_of_Maintenance_Notices| Opt out of Maintenance Notices]]
 +
*[[Open a Service Ticket]]
 +
*[[Changing your Password for an Email Account| Email Password Change]]
 +
 +
==Network Performance and Testing==
 +
*[[Testing Connection Quality]]
 +
**[[Bandwidth or Speed Testing]]
 +
**[[Ping Testing]]
 +
***[[How to Enable Telnet on Windows 7| Enabling Telnet]]
 +
**[[Latency Testing]]
 +
**[[Bandwidth Calculations]]
 +
**[[How to check your DSL line speed]]
 +
**[[How to Perform an NI Check]]
 +
**[[Connection Speed Issues Debugging How-To]]
 +
**[[Debugging Ethernet Port Duplex and Speed Settings]]
 +
**[[Debugging Routing Issues]]
 +
**[[Dark Fiber Testing and Debugging Process]]
 +
**[[How to check your DSL and EFM line speed]]
 +
**[[How to Reboot your Adtran Equipment or Cisco Router]]
 +
**[[What do the lights on the modem mean?]]
 +
**[[Configuring your LAN Adapter for DHCP]]
 +
**[[Create a Dialer in Windows 7| How to Create a Dial-Up Connection]]
 +
*[[Faxing How-to and Troubleshooting]]
 +
 +
==Information About our Network Systems==
 +
*[[ACD DNS Servers]]
 +
*[[Security Policy Abuse Complaints]]
 +
*[[Firewall Ranges for ACD Monitoring]]
 +
*[[Firewall Ranges for ACD VOIP]]
 +
 +
==Infrastructure==
 +
*[[Network Interface Connectivity and Ordering]]
 +
 +
==Email Documentation==
 +
*[[Email Configuration and Setup]]
 +
*[[Email Scams and Phishing Attacks]]
 +
*[[Webmail Tutorial]]
 +
*[[TLS Email Settings for Outlook]]
 +
*[[TLS Email Settings for Thunderbird]]
 +
*[[TLS Email Settings for Windows Live Mail]]
 +
 +
==Web Hosting==
 +
*[[Accessing your Web Hosting Cpanel account]]
 +
*[[Using your Cpanel Interface]]
 +
 +
==Hosted Phones==
 +
*[[ACD's IPBX Hosted Phone Service]]
 +
*[[Star Codes]]
 +
*[[Efax| ACD Efax Set Up]]
 +
 +
==Backup Services==
 +
*[[ACD.net Backup Pro - Setup and Config]]
 +
 +
==Colocation Information==
 +
*[[Datacenter and Colocation Physical Access]]
 +
 +
==Network Hardware==
 +
*[[Emergency Stocking Inventory]]
 +
 +
==Network Interconnection Documents==
 +
*[[Network Interconnection Policy and Process]]
 +
 +
==Service Level Agreement and Policies==
 +
* [[Customer Requested Credits]]
 +
 +
==Ordering and Provisioning==
 +
* [[Order Processing Delay or Suspension]]
 +
* [[Porting Guidelines and Specifications]]
 +
 +
==IP Blocks Addressing and Blocks==
 +
* [[Letter of Authorization to Route IP Blocks]]
 +
* [[IP Address Subnets]]
 +
 +
==Cancellation Requests==
 +
* [[Service Cancellation Policy and Request]]
 +
 +
==Infrastructure Facilities==
 +
* [[Contact and Process for Reporting Outside Plant Issues]]

Latest revision as of 00:43, 6 December 2016

Welcome to the ACD Customer Support Wiki!

To contact our support department click here: http://www.acd.net/support.cfm

Articles:

Contents

[edit] Customer Account

[edit] Network Performance and Testing

[edit] Information About our Network Systems

[edit] Infrastructure

[edit] Email Documentation

[edit] Web Hosting

[edit] Hosted Phones

[edit] Backup Services

[edit] Colocation Information

[edit] Network Hardware

[edit] Network Interconnection Documents

[edit] Service Level Agreement and Policies

[edit] Ordering and Provisioning

[edit] IP Blocks Addressing and Blocks

[edit] Cancellation Requests

[edit] Infrastructure Facilities

Personal tools
Namespaces

Variants
Actions
Navigation
Tools